after a long time of not coming back, I went to the release notes page and saw that our version of Sophos Intercept X is a couple of releases behind.The last one tells me: Version 2022.1.3.3Can you tell me what it could be due to?And finally, is there a way to forcibly update both my pc and all the other clients from Central to the latest release?
Thank you all.
2022.1.3.3 is the latest, as detailed here: Sophos release notes
Is there a chance you are using controlled updating? If enabled in Central, then at the clients, in the registry, for this example, under:
...there will be a FixedVersion value. E.g. If I pause updating when on 2022.1.3.3 the value will be 2022.1.3.3.0.
So checking if you have FixedVersion string value under the following keys will answer that question.
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\AutoUpdate\Service\CloudSubscriptions\BaseHKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\AutoUpdate\Service\CloudSubscriptions\CloudAVHKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\AutoUpdate\Service\CloudSubscriptions\EncryptionHKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\AutoUpdate\Service\CloudSubscriptions\HitmanProAlertHKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\AutoUpdate\Service\CloudSubscriptions\MDRNot all customers are updated to the latest at the same time, so there is a chance this could be expected but checking you haven't paused updating is probably the first thing to do.
I checked in Central and automatic updates are set.I also did the verification of the registry keys and in none I found the FixedVersion value.
Without having a FixedVersion string in the registry, then it doesn't sound like you have controlled updates enabled.
When I check SophosUpdate.log I have:
2022-10-30T16:45:23.255Z [ 7616: 7016] I Syncing suites [sdds3.WindowsCloudAV_11.6.562.93124a541a.dat, sdds3.WindowsCloudClean_126.96.36.199133bcba5.dat, sdds3.WindowsCloudEncryption_2022.1.0.58.a3e31667a8.dat, sdds3.WindowsCloudHitmanProAlert_2022.1.3.3.0.cde6db1a43.dat, sdds3.WindowsCloudMDR_2022.1.0.57.158580cb0f.dat, sdds3.WindowsCloudNextGen_2022.2.2.1.0.52b88181d9.dat]2022-10-30T16:45:23.255Z [ 7616: 7016] I Release groups [A]
This shows I am getting "sdds3.WindowsCloudHitmanProAlert_2022.1.3.3.0.cde6db1a43.dat"
I first had it here:2022-10-14T20:56:20.309Z [10460:11100] I Syncing suites [sdds3.WindowsCloudAV_11.6.562.93124a541a.dat, sdds3.WindowsCloudClean_188.8.131.52133bcba5.dat, sdds3.WindowsCloudEncryption_2022.1.0.58.a3e31667a8.dat, sdds3.WindowsCloudHitmanProAlert_2022.1.3.3.0.cde6db1a43.dat, sdds3.WindowsCloudMDR_2022.1.0.57.158580cb0f.dat, sdds3.WindowsCloudNextGen_2022.2.2.1.0.52b88181d9.dat]
But as I say, not all customers get it at the same time.
You can probably see in your log that:
a) The update log ends withA SophosUpdate has completed (exit 0).I.e. all is OK.
b) What version you are getting as a sdds3 package?
You will probably have to contact support to understand when you might get the version.