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MacOS Monterey Sophos endpoint client installation failed

Jaime Magoito

Tried installing Sophos client on my MAC pro with Monterey OS and keeps giving me failed installation error.

I have tried the steps in this article: Sophos Endpoint Mac Installation Failed however still does not install, any further help would be appreciated.

Just to confirm, i have tried moving the installation folder to the home directory as well as other directories.

Have tried going into recovery mode and following the process described on the link provided.

I have also run the Sophos installer directly from the package contents on the Macos folder of the app file.



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  • 0

    When attempting to install Sophos on a macOS Monterrey 12.6 I receive the "sophos endpoint installation failed contact your computer system administrator or sophos technical support for further assistance" message. I unzipped the sophos install into the Users/UserName folder ran the installer.app from there and it still fails. 

  • 0 in reply to Dillon Shimberg

    Hi Dillon,

    I've merged your thread with an existing one as the issue appears to be the same as others have been experiencing. 

    I suggest opening a support case with our team so that we can better track the volume of customers that are experiencing this issue. I am also looking into this alongside our team. 

    I suggest gathering an SDU log from the affected system. You're welcome to share the logs with me via private message if you wish and I can also take a look.

    I suggest trying the steps in the following article if you have not yet tried this. 
    - Sophos macOS installer failure on MacOS 12.4

    Kushal Lakhan
    Team Lead, Global Community Support
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