MacOS Monterey Sophos endpoint client installation failed

Hi Jaime,

Thanks for reaching out to the Sophos Community Forum.

Do you know if Sophos was installed previously on the affected device? 

I suggest running the Sophos Diagnostic Utility on the device. If you can provide the most recent "com.sophos.macendpoint" log, this will help us determine why the installation is failing. 

Folder insecurity errors and limited access to Sophos' updating locations may contribute to the issue you're experiencing. The following articles may help to verify this.
- MacOS Folder Insecurity errors during install
- Domains and ports to allow

Hello, 

I'm receiving the same error as Jaime. Tried many things, but nothing seems to help. 

Tried to redownload and use the .app from the installation mail, but...same. Tried the script using shell, but gives the same error on CLI.
The windows installation and onboarding process runs great. 

Thanks, 

Hello, 

I'm receiving the same error as Jaime. Tried many things, but nothing seems to help. 

Tried to redownload and use the .app from the installation mail, but...same. Tried the script using shell, but gives the same error on CLI.
The windows installation and onboarding process runs great. 

Thanks, 

If the Windows devices can install without issue, any necessary white-listing on the network should already be done. In this case, gathering an SDU log and opening a support case would be the best course of action. 

You can send me a private message with your Case Id and I can also try taking a look to leave some notes behind.

If the issues you're experiencing are related to the "email setup link" package, could you also try downloading the install package directly from Sophos Central to distribute? Let me know if the results are still the same.