Good afternoon.
After installing Sophos Intercept X Advanced with XDR on a machine, the computer and our Tasy Java Management System (Philips) are very slow.
We performed some global exclusions with Tasy directories, as well as server IPs exclusions.
Even so, computers are slow.
Does anyone here use this management system and managed to get a configuration that works effectively?
Thank you very much in advance.
Rodolfo Alves Antunes Miranda
Hi Fundação,
Thanks for reaching out to the Sophos Community Forum.
May I ask if you have already tried the steps in the Basic troubleshooting KBA? I suggest trying to find out if there is one specific component that's causing issues. Once you have narrowed this down, we can look at further exclusions for the specific scanning feature that has the greatest impact on performance.
You are welcome to send me a direct message with the exclusions that you have.
If "Real-time Scanning" has the biggest impact on performance, I'd suggest looking into Process Exclusions. This will exclude the application specified, as well as any files that the application accesses.
If the issue is with one central server that needs to communicate with different devices on your network, disabling the option "remote file scanning" may also help, though I'd suggest considering the trade-off between protection and performance when doing so.
Do you find that the SophosFileScanner.exe process, i.e., the "worker" (larger mem usage than the "host" SophosFileScanner.exe) is talking CPU time with real-time scanning enabled? If so, this would suggest scanning is taking place of files.
If that's the case, I would disable tamper protection and create the DWORD LogLevel, set to 4, under the key:
HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Sophos File Scanner\Application
Then restart the Sophos File Scanner service.
The log file: C:\ProgramData\Sophos\Sophos File Scanner\Logs\sophosfilescanner.log, after a while of the problem taking place can be opened in Notepad++
I would search for all lines which start:
\t\t\t"path"
That is 3 tabs before the "Path". These are scan responses. E.g.
The search results will give you an idea of what is being scanned if that is helpful.
Or I suppose you could tail the log in real-time with a filter:
gc "C:\ProgramData\Sophos\Sophos File Scanner\Logs\SophosFileScanner.log" -wait -tail 1 | where {$_ -match '\t\t\t\"Path"'}
or to filter out the log file, as it's constantly changing:
gc "C:\ProgramData\Sophos\Sophos File Scanner\Logs\SophosFileScanner.log" -wait -tail 1 | where {$_ -match '\t\t\t\"Path"' -and $_ -notmatch 'SophosFileScanner.log"'}