I am trying to install Sophos client on my windows 2012 Server machine, but i get this error. Pls advise :-)
2022-08-25T06:02:36.5887020Z INFO : Running C:\\Users\\ADMINI~1.RAD\\AppData\\Local\\Temp\\2\\SophosSetup-755944647\\Setup.exe 2022-08-25T06:02:36.5887020Z INFO : IsWow64Process2 not available on older platforms 2022-08-25T06:02:36.5887020Z INFO : Stage 1 command-line options: 2022-08-25T06:02:36.5887020Z INFO : --- 2022-08-25T06:02:36.5887020Z INFO : Quiet mode on: 0 2022-08-25T06:02:36.5887020Z INFO : Automatic Proxy detection disabled: 0 2022-08-25T06:02:36.5887020Z INFO : No feedback mode on: 0 2022-08-25T06:02:36.5887020Z INFO : Dump feedback enabled: 0 2022-08-25T06:02:36.5887020Z INFO : Bypass competitor removal: 0 2022-08-25T06:02:36.5887020Z INFO : Using CRT catalog file path: -- 2022-08-25T06:02:36.5887020Z INFO : Only register endpoint with Central: 0 2022-08-25T06:02:36.5887020Z INFO : Log messages between endpoint and Central: 0 2022-08-25T06:02:36.5887020Z INFO : Log command-line passed to executables: 0 2022-08-25T06:02:36.5887020Z INFO : Using custom server that hosts the installer stage2 filename: -- 2022-08-25T06:02:36.5887020Z INFO : Using cloud group: -- 2022-08-25T06:02:36.5887020Z INFO : Overriding computer name: -- 2022-08-25T06:02:36.5887020Z INFO : Overriding computer description: -- 2022-08-25T06:02:36.5887020Z INFO : Overriding domain name: -- 2022-08-25T06:02:36.5887020Z INFO : Language will be set to: -- 2022-08-25T06:02:36.5887020Z INFO : Using message relays: -- 2022-08-25T06:02:36.5887020Z INFO : Proxy address: -- 2022-08-25T06:02:36.5887020Z INFO : Proxy user name: -- 2022-08-25T06:02:36.5887020Z INFO : Using custom customer token: -- 2022-08-25T06:02:36.5887020Z INFO : Using specified products: -- 2022-08-25T06:02:36.5887020Z INFO : Using certificates from the program data folder: 0 2022-08-25T06:02:36.5887020Z INFO : Setting non-persistent image: 0 2022-08-25T06:02:36.5887020Z INFO : Setting gold image: 0 2022-08-25T06:02:36.5887020Z INFO : MCS registration timeout for golden image: -- 2022-08-25T06:02:36.5887020Z INFO : Using custom customer ID: -- 2022-08-25T06:02:36.5887020Z INFO : Using specified user ID: -- 2022-08-25T06:02:36.5887020Z INFO : Using local install source: -- 2022-08-25T06:02:36.5887020Z INFO : Invoked as part of SEC migration: 0 2022-08-25T06:02:36.5887020Z INFO : --- 2022-08-25T06:02:36.5887020Z INFO : IsWow64Process2 not available on older platforms 2022-08-25T06:02:36.5887020Z INFO : Detected architecture: 2 2022-08-25T06:02:36.5887020Z INFO : Using x86 program files for stage 2 2022-08-25T06:02:36.5887020Z INFO : IsWow64Process2 not available on older platforms 2022-08-25T06:02:36.5887020Z INFO : Target path: C:\\Program Files (x86)\\Sophos\\CloudInstaller 2022-08-25T06:02:36.6824344Z ERROR : Certificate chain could not be built to a trusted root authority: C:\\Users\\ADMINI~1.RAD\\AppData\\Local\\Temp\\2\\SophosSetup-755944647\\Setup.exe 2022-08-25T06:02:36.6824344Z ERROR : Error downloading/running stage 2: Verify file failed for the stage 1 installer binary. See KB-000044065
BTW: I have another windows 20212 server which is not giving any problem.. So it's not the OS i think.
Hi Andre,
Could you try the following commands? These were taken from a different thread where the same final error was encountered.
2022-08-25T06:02:36.6824344Z ERROR : Certificate chain could not be built to a trusted root authority: C:\\Users\\ADMINI~1.RAD\\AppData\\Local\\Temp\\2\\SophosSetup-755944647\\Setup.exe2022-08-25T06:02:36.6824344Z ERROR : Error downloading/running stage 2: Verify file failed for the stage 1 installer binary. See KB-000044065
mkdir C:\digicerttemp
cd C:\digicerttemp
certutil.exe -urlcache -f https://cacerts.digicert.com/DigiCertTrustedRootG4.crt C:\digicerttemp\DigiCertTrustedRootG4.crt
certutil.exe -addstore root C:\digicerttemp\DigiCertTrustedRootG4.crt
cd \
rmdir digicerttemp /S /Q
hi Kushal Lakhan thanks for the reply. this worked!