Failure to deploy the endpoint agent from Datto rmm

Question

Hey Guys, I am facing a problem with deploy the agent from Datto rmm. our client has arond 80 workstations and 17 of them is succed and they have sophos agent maar the rest not. Here is the log file with the error from rmm. Thanks for anyone can help! 2022-03-10T11:06:40.8641731Z INFO : Stage 1 command-line options: 2022-03-10T11:06:40.8641731Z INFO : --- 2022-03-10T11:06:40.8641731Z INFO : Quiet mode on: 0 2022-03-10T11:06:40.8651724Z INFO : Automatic Proxy detection disabled: 0 2022-03-10T11:06:40.8651724Z INFO : No feedback mode on: 0 2022-03-10T11:06:40.8651724Z INFO : Dump feedback enabled: 0 2022-03-10T11:06:40.8651724Z INFO : Bypass competitor removal: 1 2022-03-10T11:06:40.8651724Z INFO : Using CRT catalog file path: -- 2022-03-10T11:06:40.8651724Z INFO : Only register endpoint with Central: 0 2022-03-10T11:06:40.8661723Z INFO : Log messages between endpoint and Central: 0 2022-03-10T11:06:40.8661723Z INFO : Log command-line passed to executables: 0 2022-03-10T11:06:40.8661723Z INFO : Using custom server that hosts the installer stage2 filename: -- 2022-03-10T11:06:40.8671672Z INFO : Using cloud group: -- 2022-03-10T11:06:40.8671672Z INFO : Overriding computer name: -- 2022-03-10T11:06:40.8671672Z INFO : Overriding computer description: -- 2022-03-10T11:06:40.8671672Z INFO : Overriding domain name: -- 2022-03-10T11:06:40.8671672Z INFO : Language will be set to: -- 2022-03-10T11:06:40.8671672Z INFO : Using message relays: -- 2022-03-10T11:06:40.8681666Z INFO : Proxy address: -- 2022-03-10T11:06:40.8681666Z INFO : Proxy user name: -- 2022-03-10T11:06:40.8681666Z INFO : Using custom customer token: -- 2022-03-10T11:06:40.8681666Z INFO : Using specified products: antivirus,intercept 2022-03-10T11:06:40.8691621Z INFO : Using certificates from the program data folder: 0 2022-03-10T11:06:40.8691621Z INFO : Using custom customer ID: -- 2022-03-10T11:06:40.8691621Z INFO : Using specified user ID: -- 2022-03-10T11:06:40.8691621Z INFO : Using local install source: -- 2022-03-10T11:06:40.8701589Z INFO : Using experimental SRV: -- 2022-03-10T11:06:40.8701589Z INFO : Invoked as part of SEC migration: 0 2022-03-10T11:06:40.8701589Z INFO : --- 2022-03-10T11:06:40.8721538Z INFO : Detected architecture: 2 2022-03-10T11:06:40.8721538Z INFO : Using x86 program files for stage 2 2022-03-10T11:06:40.8731513Z INFO : Target path: C:\Program Files (x86)\Sophos\CloudInstaller 2022-03-10T11:06:40.8751466Z INFO : Running on x64, requesting x86 Stage2 2022-03-10T11:06:40.8751466Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/90f03e71-fd36-4a29-9195-d16256ad7816 2022-03-10T11:06:40.8985471Z INFO : Did not discover an URL for a PAC file 2022-03-10T11:06:40.8985471Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'. 2022-03-10T11:06:40.8995461Z INFO : Set security protocol: 00000800 2022-03-10T11:06:40.8995461Z INFO : Opening connection to api-CloudStation-eu-central-1.prod.hydra.sophos.com 2022-03-10T11:06:40.8995461Z INFO : Request content size: 31 2022-03-10T11:06:41.0360392Z INFO : Sending request 2022-03-10T11:06:41.0360392Z INFO : Request sent 2022-03-10T11:06:41.1347850Z INFO : Sending request 2022-03-10T11:06:41.1347850Z INFO : Request sent 2022-03-10T11:06:41.1359139Z INFO : Response status code: 200 2022-03-10T11:06:41.1362706Z INFO : Response data size: 179 2022-03-10T11:06:41.1362706Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200 2022-03-10T11:06:41.1372700Z INFO : Parsing message received for Stage 2 filename: '{"mcs_server":"mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com","stage2_filename":"stage2-1.13.270.0-c9eb102636db992ba3fd0e2de61b8532e1bfe03dc89ae5422bbb46d8cb22e34a.tar.gz"}' 2022-03-10T11:06:41.1372700Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/stage2-1.13.270.0-c9eb102636db992ba3fd0e2de61b8532e1bfe03dc89ae5422bbb46d8cb22e34a.tar.gz 2022-03-10T11:06:41.1382671Z INFO : Did not discover an URL for a PAC file 2022-03-10T11:06:41.1382671Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'. 2022-03-10T11:06:41.1402624Z INFO : Set security protocol: 00000800 2022-03-10T11:06:41.1402624Z INFO : Opening connection to downloads.sophos.com 2022-03-10T11:06:41.1402624Z INFO : Request content size: 0 2022-03-10T11:06:41.4077208Z INFO : Sending request 2022-03-10T11:06:41.4077208Z INFO : Request sent 2022-03-10T11:06:41.7210989Z INFO : Response status code: 200 2022-03-10T11:06:41.7221189Z INFO : Response data size: 3309155 2022-03-10T11:06:41.7231365Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200 2022-03-10T11:06:41.7270854Z INFO : Extracting files: 2022-03-10T11:06:41.7270854Z INFO : integrity.dat 2022-03-10T11:06:41.7330686Z INFO : manifest.dat 2022-03-10T11:06:41.7370578Z INFO : scf.dat 2022-03-10T11:06:41.7420481Z INFO : SDDS3.dll 2022-03-10T11:06:41.8157239Z INFO : sof.dat 2022-03-10T11:06:41.8197532Z INFO : SophosSetup_Stage2.exe 2022-03-10T11:06:41.9862569Z INFO : su-setup32.exe 2022-03-10T11:06:42.0922065Z INFO : su-setup64.exe 2022-03-10T11:06:42.1436414Z INFO : SUL.dll 2022-03-10T11:06:42.2274160Z INFO : Management Certs/sophosca1.crl 2022-03-10T11:06:42.2323966Z INFO : Management Certs/sophosca1.crt 2022-03-10T11:06:42.2384117Z INFO : Management Certs/sophosca2.crl 2022-03-10T11:06:42.2443635Z INFO : Management Certs/sophosca2.crt 2022-03-10T11:06:42.2503483Z INFO : Management Certs/sophosca3.crl 2022-03-10T11:06:42.2543684Z INFO : Management Certs/sophosca3.crt 2022-03-10T11:06:42.2593562Z INFO : Management Certs/sophosca4.crl 2022-03-10T11:06:42.2644052Z INFO : Management Certs/sophosca4.crt 2022-03-10T11:06:42.2684313Z INFO : ManifestCerts/rootca.crl 2022-03-10T11:06:42.2733830Z INFO : ManifestCerts/rootca.crt 2022-03-10T11:06:42.2774053Z INFO : ManifestCerts/rootca384.crl 2022-03-10T11:06:42.2830809Z INFO : ManifestCerts/rootca384.crt 2022-03-10T11:06:42.2902440Z INFO : Checking manifest:C:\Program Files (x86)\Sophos\CloudInstaller\extract_cache\manifest.dat 2022-03-10T11:06:42.3679213Z INFO : Running setup. Started C:\Program Files (x86)\Sophos\CloudInstaller\SophosSetup_Stage2.exe 2022-03-10T11:06:42.5575199Z INFO : Stage 2 command-line options: 2022-03-10T11:06:42.5575199Z INFO : --- 2022-03-10T11:06:42.5575199Z INFO : Parent PID: 12540 2022-03-10T11:06:42.5585179Z INFO : Server: mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com 2022-03-10T11:06:42.5585179Z INFO : Message relays: -- 2022-03-10T11:06:42.5585179Z INFO : Suppressing feedback: 0 2022-03-10T11:06:42.5585179Z INFO : Dump feedback to disk: 0 2022-03-10T11:06:42.5585179Z INFO : Register only: 0 2022-03-10T11:06:42.5595192Z INFO : Trail logging: 0 2022-03-10T11:06:42.5595192Z INFO : Command-line logging: 0 2022-03-10T11:06:42.5595192Z INFO : Bypassing competitor removal: 1 2022-03-10T11:06:42.5595192Z INFO : CRT catalog: -- 2022-03-10T11:06:42.5595192Z INFO : Language: -- 2022-03-10T11:06:42.5595192Z INFO : Log files: C:\ProgramData\Sophos\CloudInstaller\Logs\SophosCloudInstaller_20220310_110640.log 2022-03-10T11:06:42.5605116Z INFO : Group: -- 2022-03-10T11:06:42.5605116Z INFO : Quiet: 0 2022-03-10T11:06:42.5605116Z INFO : Virtual appliance: 0 2022-03-10T11:06:42.5605116Z INFO : Proxy address: -- 2022-03-10T11:06:42.5605116Z INFO : Proxy user: -- 2022-03-10T11:06:42.5605116Z INFO : Overriding computer name: -- 2022-03-10T11:06:42.5615085Z INFO : Overriding computer description: -- 2022-03-10T11:06:42.5615085Z INFO : Overriding domain: -- 2022-03-10T11:06:42.5615085Z INFO : Disable proxy detection: 0 2022-03-10T11:06:42.5615085Z INFO : Customer Token Specified: 90f03e71-fd36-4a29-9195-d16256ad7816 2022-03-10T11:06:42.5615085Z INFO : Products: antivirus,intercept 2022-03-10T11:06:42.5615085Z INFO : Pipe write handle: 1908 2022-03-10T11:06:42.5615085Z INFO : MCS Certificates Folder: 0 2022-03-10T11:06:42.5625056Z INFO : MCS Customer Id: -- 2022-03-10T11:06:42.5625056Z INFO : User Id: -- 2022-03-10T11:06:42.5625056Z INFO : Local install source: -- 2022-03-10T11:06:42.5625056Z INFO : Name of SRV domain: -- 2022-03-10T11:06:42.5625056Z INFO : Partner Id: 5ee56582-8464-8493-08b3-9de0b819b5e6 2022-03-10T11:06:42.5625056Z INFO : Customer Estate Id: -- 2022-03-10T11:06:42.5635031Z INFO : Invoked as part of SEC migration: 0 2022-03-10T11:06:42.5635031Z INFO : --- 2022-03-10T11:06:42.5654978Z INFO : User name: SYSTEM 2022-03-10T11:06:42.5654978Z INFO : GetUserNameEx/NameDnsDomain: The user name is not available in the specified format. Assuming non-Domain computer. 2022-03-10T11:06:42.5654978Z INFO : User profile loaded 2022-03-10T11:06:42.5664947Z INFO : Model::server value changed to: mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com 2022-03-10T11:06:42.5664947Z INFO : Model::messageRelays value changed to be size: 0 2022-03-10T11:06:42.5664947Z INFO : Model::group value changed to: 2022-03-10T11:06:42.5664947Z INFO : Model::parentPid value changed to: 12540 2022-03-10T11:06:42.5664947Z INFO : Model::products changed to: antivirus, intercept 2022-03-10T11:06:42.5674921Z INFO : Model::customer token value changed to: 90f03e71-fd36-4a29-9195-d16256ad7816 2022-03-10T11:06:42.5674921Z INFO : MCS Crts: C:\Program Files (x86)\Sophos\CloudInstaller\Management Certs\sophosca1.crt,C:\Program Files (x86)\Sophos\CloudInstaller\Management Certs\sophosca2.crt,C:\Program Files (x86)\Sophos\CloudInstaller\Management Certs\sophosca3.crt,C:\Program Files (x86)\Sophos\CloudInstaller\Management Certs\sophosca4.crt 2022-03-10T11:06:42.5674921Z INFO : MCS CRLs: C:\Program Files (x86)\Sophos\CloudInstaller\Management Certs\sophosca1.crl,C:\Program Files (x86)\Sophos\CloudInstaller\Management Certs\sophosca2.crl,C:\Program Files (x86)\Sophos\CloudInstaller\Management Certs\sophosca3.crl,C:\Program Files (x86)\Sophos\CloudInstaller\Management Certs\sophosca4.crl 2022-03-10T11:06:42.5674921Z INFO : Sophos Endpoint Defense is not installed 2022-03-10T11:06:42.5684900Z INFO : Not tamper-protected by SED 2022-03-10T11:06:42.5684900Z INFO : detectedMsiInstalledMcs.installed: 0 2022-03-10T11:06:42.5684900Z INFO : Not migrating from SEC endpoint. 2022-03-10T11:06:42.5694882Z INFO : Beginning command definition. 2022-03-10T11:06:42.5694882Z INFO : Adding command to remove Sophos 'Image File Execution Options' keys. 2022-03-10T11:06:42.5694882Z INFO : Adding command to wait for SAU update to complete. 2022-03-10T11:06:42.5704854Z INFO : Adding competitor detection command. 2022-03-10T11:06:42.5704854Z INFO : Adding command to register with Sophos cloud. 2022-03-10T11:06:42.5704854Z INFO : Adding command to download product suite. 2022-03-10T11:06:42.5704854Z INFO : Adding command to uninstall existing products. 2022-03-10T11:06:42.5704854Z INFO : Adding command to remove existing installation of Sophos AutoUpdate 2022-03-10T11:06:42.5704854Z INFO : Adding command to allow tamper protected reinstalls. 2022-03-10T11:06:42.5714812Z INFO : Adding commands to uninstall remaining existing products. 2022-03-10T11:06:42.5714812Z INFO : Adding command to remove existing installation of Sophos System Protection 2022-03-10T11:06:42.5714812Z INFO : Adding command to remove existing installation of Sophos Heartbeat 2022-03-10T11:06:42.5714812Z INFO : Adding command to remove existing installation of Sophos Network Access Control 2022-03-10T11:06:42.5714812Z INFO : Adding command to remove existing installation of Sophos Client Firewall 2022-03-10T11:06:42.5724782Z INFO : Adding command to remove existing installation of Sophos Patch 2022-03-10T11:06:42.5724782Z INFO : Adding command to remove existing installation of Sophos Clean 2022-03-10T11:06:42.5724782Z INFO : Adding command to retrieve policy. 2022-03-10T11:06:42.5724782Z INFO : Adding command to prepare for installation. 2022-03-10T11:06:42.5724782Z INFO : Adding command to install Sophos agent. 2022-03-10T11:06:42.5734786Z INFO : Command definition complete. 2022-03-10T11:06:42.5734786Z INFO : Stage 1 version:1.13.270.0 2022-03-10T11:06:42.5734786Z INFO : Stage 2 version:1.13.270.0 2022-03-10T11:06:42.5744735Z INFO : OS version: 10.0.19044. 2022-03-10T11:06:42.5744735Z INFO : Service pack: 0.0. 2022-03-10T11:06:42.5744735Z INFO : System Language: 1043. 2022-03-10T11:06:42.5744735Z INFO : User Language: 1043. 2022-03-10T11:06:42.5744735Z INFO : 64 bit: yes. 2022-03-10T11:06:42.5754706Z INFO : FindMainWindow: pid=12540 2022-03-10T11:06:42.5754706Z INFO : Window is main control window of process 2022-03-10T11:06:42.5754706Z INFO : ::EnumWindows stopped early; window found 2022-03-10T11:06:42.5754706Z INFO : _bestHandle=000202E6 2022-03-10T11:06:42.9917957Z INFO : Running System Property Check: VerifyTrust ... 2022-03-10T11:06:43.0376373Z INFO : System Property Check: VerifyTrust - PASSED 2022-03-10T11:06:43.1019174Z INFO : Running System Property Check: HostnameLength ... 2022-03-10T11:06:43.1029230Z INFO : Initialized Winsock subsystem 2022-03-10T11:06:43.1080345Z INFO : Valid hostname length 2022-03-10T11:06:43.1097324Z INFO : System Property Check: HostnameLength - PASSED 2022-03-10T11:06:43.1636521Z INFO : Running System Property Check: GroupNameLength ... 2022-03-10T11:06:43.1636521Z INFO : System Property Check: GroupNameLength - PASSED 2022-03-10T11:06:43.2265420Z INFO : Running System Property Check: IsAdministrator ... 2022-03-10T11:06:43.2265420Z INFO : System Property Check: IsAdministrator - PASSED 2022-03-10T11:06:43.2888931Z INFO : Running System Property Check: JunctionPointsCheck ... 2022-03-10T11:06:43.2926705Z INFO : Scanned 65 Sophos paths for junction points 2022-03-10T11:06:43.2936445Z INFO : System Property Check: JunctionPointsCheck - PASSED 2022-03-10T11:06:43.3509991Z INFO : Running System Property Check: PendingReboots ... 2022-03-10T11:06:43.3520029Z WARNING : System Property Check: System PendingReboots - FAILED 2022-03-10T11:06:43.4140388Z INFO : Running System Property Check: PrimaryDriveSpace ... 2022-03-10T11:06:43.4140388Z INFO : Enough space: 82338 Mb 2022-03-10T11:06:43.4150417Z INFO : System Property Check: PrimaryDriveSpace - PASSED 2022-03-10T11:06:43.4758348Z INFO : Running System Property Check: MsXml ... 2022-03-10T11:06:43.4828188Z INFO : System Property Check: MsXml - PASSED 2022-03-10T11:06:43.5388671Z INFO : Running System Property Check: NotFirewall ... 2022-03-10T11:06:43.5397206Z INFO : System Property Check: NotFirewall - PASSED 2022-03-10T11:06:43.6008929Z INFO : Running System Property Check: NotHitmanProAlertIncompatible ... 2022-03-10T11:06:43.6018587Z INFO : No HitmanPro.Alert Installed 2022-03-10T11:06:43.6018587Z INFO : System Property Check: NotHitmanProAlertIncompatible - PASSED 2022-03-10T11:06:43.6620836Z INFO : Running System Property Check: NotInvincea ... 2022-03-10T11:06:43.6620836Z INFO : System Property Check: NotInvincea - PASSED 2022-03-10T11:06:43.7230182Z INFO : Running System Property Check: NotMessageRelay ... 2022-03-10T11:06:43.7230182Z INFO : RMS is not installed on the endpoint 2022-03-10T11:06:43.7230182Z INFO : System Property Check: NotMessageRelay - PASSED 2022-03-10T11:06:43.7850755Z INFO : Running System Property Check: NotNac ... 2022-03-10T11:06:43.7850755Z INFO : System Property Check: NotNac - PASSED 2022-03-10T11:06:43.8462711Z INFO : Running System Property Check: NotPatch ... 2022-03-10T11:06:43.8462711Z INFO : System Property Check: NotPatch - PASSED 2022-03-10T11:06:43.9081068Z INFO : Running System Property Check: NotPureMessageDomino ... 2022-03-10T11:06:43.9081068Z INFO : System Property Check: NotPureMessageDomino - PASSED 2022-03-10T11:06:43.9704880Z INFO : Running System Property Check: NotPureMessageExchangeWithAntiSpam ... 2022-03-10T11:06:43.9704880Z INFO : System Property Check: NotPureMessageExchangeWithAntiSpam - PASSED 2022-03-10T11:06:44.0308317Z INFO : Running System Property Check: NotSharePoint ... 2022-03-10T11:06:44.0308317Z INFO : System Property Check: NotSharePoint - PASSED 2022-03-10T11:06:44.0923847Z INFO : Running System Property Check: NotSecServer ... 2022-03-10T11:06:44.0923847Z INFO : System Property Check: NotSecServer - PASSED 2022-03-10T11:06:44.1562101Z INFO : Running System Property Check: NotSum ... 2022-03-10T11:06:44.1562101Z INFO : System Property Check: NotSum - PASSED 2022-03-10T11:06:44.2190084Z INFO : Running System Property Check: NotBlockedByTamperProtection ... 2022-03-10T11:06:44.2194578Z INFO : Not tamper protected 2022-03-10T11:06:44.2194578Z INFO : System Property Check: NotBlockedByTamperProtection - PASSED 2022-03-10T11:06:44.2810817Z INFO : Running System Property Check: RAMSize ... 2022-03-10T11:06:44.2810817Z INFO : System Property Check: RAMSize - PASSED 2022-03-10T11:06:44.3432464Z INFO : Running System Property Check: SupportedArchitecture ... 2022-03-10T11:06:44.3432464Z INFO : Running on x64 2022-03-10T11:06:44.3442104Z INFO : System Property Check: SupportedArchitecture - PASSED 2022-03-10T11:06:44.4070433Z INFO : Running System Property Check: SupportedOS ... 2022-03-10T11:06:44.4070433Z INFO : Running on workstation. 2022-03-10T11:06:44.4070433Z INFO : System Property Check: SupportedOS - PASSED 2022-03-10T11:06:44.4688488Z INFO : Running System Property Check: SupportedPatches ... 2022-03-10T11:06:44.4688488Z INFO : System Property Check: SupportedPatches - PASSED 2022-03-10T11:06:44.5307836Z INFO : Running System Property Check: ValidTempDirectory ... 2022-03-10T11:06:44.5307836Z INFO : Temp folder exists. 2022-03-10T11:06:44.5317471Z INFO : System Property Check: ValidTempDirectory - PASSED 2022-03-10T11:06:44.5935802Z INFO : Running System Property Check: ValidLocalInstallSourceDirectory ... 2022-03-10T11:06:44.5935802Z INFO : No local install source folder to validate. 2022-03-10T11:06:44.5935802Z INFO : System Property Check: ValidLocalInstallSourceDirectory - PASSED 2022-03-10T11:06:44.6569574Z INFO : Running System Property Check: ValidServer ... 2022-03-10T11:06:44.6569574Z INFO : System Property Check: ValidServer - PASSED 2022-03-10T11:06:44.7174287Z INFO : Running System Property Check: ValidDeploymentInfo ... 2022-03-10T11:06:44.7174287Z INFO : Current Time: 2022-03-10T11:06:44.717000 2022-03-10T11:06:44.7184033Z INFO : This computer is part of the workgroup: WORKGROUP 2022-03-10T11:06:44.7184033Z INFO : Domain Name: WORKGROUP 2022-03-10T11:06:44.7194001Z INFO : Computer Name: DESKTOP-HDKK7PT 2022-03-10T11:06:44.7195322Z INFO : Computer Description is not available. 2022-03-10T11:06:44.7195322Z INFO : Operating system friendly name: Windows 10 Pro 2022-03-10T11:06:44.7195322Z INFO : Operating system for status: WIN10 2022-03-10T11:06:44.7195322Z INFO : ProductType: 48 2022-03-10T11:06:44.7205323Z INFO : Session user: \ 2022-03-10T11:06:44.7215298Z INFO : Not sending last logged on user. Session user different from running user: WORKGROUP\DESKTOP-HDKK7PT$ 2022-03-10T11:06:44.7225339Z INFO : Fully Qualified Domain Name: DESKTOP-HDKK7PT 2022-03-10T11:06:44.7235277Z INFO : Processor architecture: x64 2022-03-10T11:06:44.7235277Z INFO : OS Major Version: 10 and OS Minor Version: 0 2022-03-10T11:06:44.7235277Z INFO : Friendly OS Name: WIN10 2022-03-10T11:06:44.7235277Z INFO : Is server?: 0 2022-03-10T11:06:44.7254709Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/deployment-info/3 2022-03-10T11:06:44.7289462Z INFO : Did not discover an URL for a PAC file 2022-03-10T11:06:44.7289462Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'. 2022-03-10T11:06:44.7299457Z INFO : Set security protocol: 00000800 2022-03-10T11:06:44.7299457Z INFO : Opening connection to mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com 2022-03-10T11:06:44.7299457Z INFO : Sending request for connection confirmation through potential proxy 2022-03-10T11:06:44.7299457Z INFO : Request content size: 0 2022-03-10T11:06:44.8518532Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST 2022-03-10T11:06:44.8528510Z INFO : Subject certificate failed validation against root CA: SophosCA1 2022-03-10T11:06:44.8538810Z INFO : Subject certificate failed validation against root CA: SophosCA2 2022-03-10T11:06:44.8568391Z INFO : Certificate check succeeded 2022-03-10T11:06:44.8568391Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT 2022-03-10T11:06:44.9834566Z INFO : Response status code: 200 2022-03-10T11:06:44.9834566Z INFO : Response data size: 168 2022-03-10T11:06:44.9834566Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200 2022-03-10T11:06:44.9844567Z INFO : Request content size: 1492 2022-03-10T11:06:44.9847331Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST 2022-03-10T11:06:44.9857656Z INFO : Subject certificate failed validation against root CA: SophosCA1 2022-03-10T11:06:44.9857656Z INFO : Subject certificate failed validation against root CA: SophosCA2 2022-03-10T11:06:44.9887252Z INFO : Certificate check succeeded 2022-03-10T11:06:44.9887252Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT 2022-03-10T11:06:45.0323745Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST 2022-03-10T11:06:45.0333747Z INFO : Subject certificate failed validation against root CA: SophosCA1 2022-03-10T11:06:45.0333747Z INFO : Subject certificate failed validation against root CA: SophosCA2 2022-03-10T11:06:45.0363654Z INFO : Certificate check succeeded 2022-03-10T11:06:45.0366150Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT 2022-03-10T11:06:45.0366150Z INFO : Response status code: 200 2022-03-10T11:06:45.0366150Z INFO : Response data size: 215 2022-03-10T11:06:45.0366150Z INFO : Parsing message received for deployment token: {"dciFileName":"19f038e8cd76e417cd405de4871e8fa9","registrationToken":"f7bc4e4906397a7c4ff5681d7389f9425a34af443618915dff3a3f6775db766c","products":[{"product":"INTERCEPT_ESSENTIALS","supported":true,"reasons":[]}]} 2022-03-10T11:06:45.0366150Z INFO : Model::token value changed to: f7bc4e4906397a7c4ff5681d7389f9425a34af443618915dff3a3f6775db766c 2022-03-10T11:06:45.0376478Z INFO : Licenses available: INTERCEPT_ESSENTIALS 2022-03-10T11:06:45.0928387Z INFO : Running System Property Check: InstallationInProgress ... 2022-03-10T11:06:45.0928387Z INFO : System Property Check: InstallationInProgress - PASSED 2022-03-10T11:06:45.1548307Z INFO : Running System Property Check: SafeGuardEncryption ... 2022-03-10T11:06:45.1548307Z INFO : Entered installedProductCode, upgradeCode={BA2F47D3-1C17-40E7-8DE7-1CD733442B6C} 2022-03-10T11:06:45.1558336Z INFO : Product is not installed 2022-03-10T11:06:45.1558336Z INFO : licensesContainFeature(DEVICE_ENCRYPTION): false 2022-03-10T11:06:45.1558336Z INFO : System Property Check: SafeGuardEncryption - PASSED { 
 }

Naser Masri · Accepted Answer

Hello Christian, One of those 4 logs file finished with: Another instance of the application is aleadry running. The issue is solved, we have removed the SophosCustToken and reset it again. Thank you for helping me!

Failure to deploy the endpoint agent from Datto rmm

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