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Sophos Server Protection installer - Installation failed

Hi, I'm unable to install the sophos central client on Server 2012 the installation process failed error below. I have also tried to uninstall sophos using Sophoszap, then tried installing it again -same issue.

The 2012 Server previously had Sophos Endpoint installed and this was uninstalled....

The firewall is disabled on this machine

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0 IT Helpdesk11 over 2 years ago

to errors fromt the console

Failed to install sme64: general error.

Failed to install Sophos ML Engine (64-bit): 8000ffff.
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0 IT Helpdesk11 over 2 years ago

to errors fromt the console

Failed to install sme64: general error.

Failed to install Sophos ML Engine (64-bit): 8000ffff.
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0 Qoosh over 2 years ago in reply to IT Helpdesk11

Thanks for reaching out to us.

You can find steps on how to resolve this issue in the following KB Article. This typically has to do with a GPO setting where the Automatic updating of Root Certificates is disabled.
- Sophos ML Engine installation failure

Kushal Lakhan

Team Lead, Global Community Support
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