Hello there,
we got three Laptops where the error message "Failed to install livequery64: general error" is displayed. The affected clients are connected via Cisco Anyconnect (VPN).
One client which reported the error on monday was directly connected to our network on tuesday and managed to do the update.
On one client the problem occurs for the fourth time. We tried to repair the Agent, uninstall it through Apps and Features and uninstall it with SophosZAP. After the reinstallation the update is installed successfully but after some days the error reoccurs.
The Livequery-Log shows the error message 1053 StartService failed. I checked the cacls "%ALLUSERSPROFILE%" /C permissions - these look normal:
C:\ProgramData NT-AUTORITÄT\SYSTEM:(OI)(CI)F
VORDEFINIERT\Administratoren:(OI)(CI)F
ERSTELLER-BESITZER:(OI)(CI)(IO)F
VORDEFINIERT\Benutzer:(OI)(CI)R
VORDEFINIERT\Benutzer:(CI)(Beschränkter Zugriff:)
FILE_WRITE_DATA
FILE_APPEND_DATA
FILE_WRITE_EA
FILE_WRITE_ATTRIBUTES
Has anyone had similar experiences in the past?
Best regards,
Patrick
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