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Question

I'm trying to uninstall sophos agents and other modules but stuck at failed and cannot connect to service errors for each and every module . We have deployed another AV solution and both are making the use of workstations impossible.I have tried running batch files in admin mode, and tried uninstalling modules from CLI or GUI in safe mode but no success.funny enough log files are also all over the place and log lines are not giving much info. I attached some of the meaningful ones. 
 
 Can anyone assist or advise how to successfully remove all the modules?

Qoosh · Answer

Hi Jhon, 
 Thanks for reaching out to us. 
 In general, I would recommend to uninstall one antivirus before you choose to install another. This would be mainly to prevent any conflicts in the operations that either product performs. 
 If you need to do a full cleanup of Sophos off of the devices, I'd recommend using the Sophos Zap tool.