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Sophos Exclusion Questions

According to Sophos KB-000035264  support.sophos.com/.../KB-000035264 it states the following "By default, Sophos Central automatically uses vendor-recommended exclusions for certain widely-used applications. You can also set up your own exclusions in your policy." I have servers that should be detected and added in their vendor-recommended exclusions as they are on the list. If I go to Overview > Devices > Servers and then click on the server  and then go to Exclusions. If  filter to the Exclusions added automatically I don't see anything in there. If I go to All Exclusions then I do see the list that I added in there. 

1. If you add Global exclusions does that prevent the auto added exclusions from happening?

2. If those auto added exclusions don't appear in there then do I manually have to add them?

3. Is there a way to import an exclusion list rather than manually having to do every single one?

Thanks



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  • Hi There, 

    Thank you for reaching us, Can you share with us what product are you currently using on your server was it SQL or Citrix? are you observing this to only one server or more servers? In addition to this, there’s an issue related to the recommended vendor exclusion which is not showing a few months back but it's already been sorted out. So I would also like to ask If you could create a case as well then collect the SDU logs on the server in question and share it with me through DM. Share as well your Central license and enable the remote assistance to it for us to further check this issue. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Reply
  • Hi There, 

    Thank you for reaching us, Can you share with us what product are you currently using on your server was it SQL or Citrix? are you observing this to only one server or more servers? In addition to this, there’s an issue related to the recommended vendor exclusion which is not showing a few months back but it's already been sorted out. So I would also like to ask If you could create a case as well then collect the SDU logs on the server in question and share it with me through DM. Share as well your Central license and enable the remote assistance to it for us to further check this issue. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
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