unable to uninstall sophos agent and AV modules

Hello Celal,

Thank you for reaching out to the Sophos Community forum. 

If you encounter issues when uninstalling, the Sophos Zap tool can be used to remove any lingering components or remnants of Sophos. This can also be used as an uninstaller if you wish. 

Regarding the errors you encountered, "Failed to connect to server. Error: 0x8007000E" typically indicates an issue with the "Msiexec.exe" process. You can try the following commands to see if this helps. 

net stop msiserver
msiexec /unreg
msiexec /regserver
net start msiserver

For the error "Could not open service - Sophos System Protection Service, error 1060", I recommend checking "Services.msc" to see if the service is listed. If it is present, try checking for the presence of the following registry key. 
-  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos System Protection Service

If only one of the two is present, try rebooting the system to see if the service is restored, or if the entries referencing the service are removed on their own. If this does not occur automatically, you can also try manually deleting the registry key mentioned above. 

Let me know how this goes for you.

Hello Celal,

Thank you for reaching out to the Sophos Community forum. 

If you encounter issues when uninstalling, the Sophos Zap tool can be used to remove any lingering components or remnants of Sophos. This can also be used as an uninstaller if you wish. 

Regarding the errors you encountered, "Failed to connect to server. Error: 0x8007000E" typically indicates an issue with the "Msiexec.exe" process. You can try the following commands to see if this helps. 

net stop msiserver
msiexec /unreg
msiexec /regserver
net start msiserver

For the error "Could not open service - Sophos System Protection Service, error 1060", I recommend checking "Services.msc" to see if the service is listed. If it is present, try checking for the presence of the following registry key. 
-  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos System Protection Service

If only one of the two is present, try rebooting the system to see if the service is restored, or if the entries referencing the service are removed on their own. If this does not occur automatically, you can also try manually deleting the registry key mentioned above. 

Let me know how this goes for you.

Hi Kushal,

Sophos Zap worked nicely to remove all the sophos components on this particular workstation.

I must mention that it was a bit challenge to download it from the website though.

Thanks,