Good day, everyone! My name is Chris, and I'm in desperate need of your help with a problem we're having. On one of our Windows 2012 R2 STD servers, You can go or Check All Method But we installed the Sophos Endpoint agent. It worked for a while, but eventually failed. We've attempted multiple times to install Sophos antivirus and have filed a support issue. However, the issue stays the same. Is there anyone who can assist us with this problem?
Hello Chris,
Thank you for reaching out to the Sophos Community Forum.
If Sophos was installed on the affected device previously, you can try using the "Sophos Zap" cleanup tool to remove all remnants of Sophos. Once this is done I'd suggest performing a clean installation after performing any necessary reboots.
As you have a support case opened with us already, I will reach out to you via DM to inquire for further details.
Hello Chris,
Thank you for reaching out to the Sophos Community Forum.
If Sophos was installed on the affected device previously, you can try using the "Sophos Zap" cleanup tool to remove all remnants of Sophos. Once this is done I'd suggest performing a clean installation after performing any necessary reboots.
As you have a support case opened with us already, I will reach out to you via DM to inquire for further details.
