Cannot install Message relay and cache on server.

Hi

I have a server that has a connection to the Internet that I want to use as Update Cache and Message relay. The endpoint agent communicate with the Sophos web Console fine. I go to the console, select the Server and hit the install button.

Update Cache and Message Relay Status has now been stuck on "Installing" for the past 4 hours. I don't have a C:\programdata\sophos\Updatecache folder and no logs whatsoever about what is happening. No logs in Windows event viewer either. Is there something/somewhere else I need to look?

thanks