Server Protection - Hitman Pro Alert can't be installed

Question

Hello, 
 I installed Sophos Intercept X for Server on some servers but on one server Hitman doesn't install/start. If i try " C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\hmpa64\hmpalert.exe /install /mode=sophos " or ""C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\hmpa64\hmpalert.exe" /upgrade /quiet /noautoupdate" I got only the message "This programm is manged by Sophos". 
 
 I rebooted the machine and remove and install the software but no change. 
 Any help possible? 
 
 Thx!

PavSupport · Accepted Answer

Hello Stefan N 
 Did you open a case with support? The command that you mentioned is correct " C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\hmpa64\hmpalert.exe /install /mode=sophos " - the only thing to remember is to turn off Tamper protection and to open CMD in elevated command prompt. 
 If that fails, we do recommend to start with full uninstall using our SophosZap removal tool and reinstall. (It will provide a clean environment for the install). Here are the steps for SophosZap tool 
 -Disable Tamper Protection 
 -Download SophosZap from the link below: 
 www.sophos.com/.../DownloadRedirect.aspx 
 - Open an Administrative command prompt and navigate to the file location of SophosZap.exe 
 - Start the application with the following command: 
 SophosZap --confirm 
 - Once it finishes running, please reboot and run it again, then reboot again (2nd time) when done, before reinstalling 
 
 More details with screenshots are in the article below: 
 
 ----------------------------------------- 
 Article ID: 134486 
 Title: SophosZap: Frequently asked questions (FAQ) 
 URL: https://support.sophos.com/support/s/article/KB-000038989?language=en_US 
 ----------------------------------------- 
 
 If upon reinstall the same issue happens, then please open a support case as they likely would need full SDU logs and potentially Procmon recording of re-running that command or an update cycle which would re-try installing Hitmanpro. 
 
 Hope that helps!

Server Protection - Hitman Pro Alert can't be installed

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