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Sophos Network Extension Memory Leak v10.2.2

Billy Romano

Feature: Daily use of my mac laptop.
Severity: CRITICAL
Summary: The computer becomes very slow affecting everything. Internet speed, app responsiveness, mouse lag, simple slow operations, emails don't load images, computer fans spin loud, slow to switch apps, etc...
Observed behavior: See screenshot of my activity app: 
Reproduce it: The longer the computer is running, the more memory over time this will take up. I'm assuming the more data in and out of the machine will attribute to this memory leak increasing?
Frequency: Daily/weekly.
Desired behavior: For Sophos to stop acting like a virus, pretty please Slight smile
Environment:

 
Other:
Supporting logs, tool output etc:



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  • FormerMember
    0 FormerMember

    I have forwarded this to our development team. We do have a EAP version coming out next week that has significant improvements to the network extension - I am checking to see if this issue would be expected to be resolved by those changes.

  • FormerMember
    0 FormerMember in reply to FormerMember

    The development team would like to take a closer look at this. Can you generate an SDU on the device (through Central if it is a Central managed endpoint or on the device itself if it isn't) then either open a support case or send me the file.

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  • FormerMember
    0 FormerMember in reply to FormerMember

    The development team would like to take a closer look at this. Can you generate an SDU on the device (through Central if it is a Central managed endpoint or on the device itself if it isn't) then either open a support case or send me the file.

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