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what to do when computer is slow

Shreya kith

The difference after the installation of Sophos Endpoint (linked to the central) is big , when you have the Welcome message of Windows, we can wait 30 seconds and then start  it



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    As a test, if you exclude in the threat protection policy 

    C:\

    Does that restore the time?  This is just a quick test to see if exclusions would at least help.It is useful info to know and a very quick test.

    As a check, the C:\ exclusion should end up in the reg value OnAccessExcludeFilePaths under:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Endpoint Defense\Scanning\Config

    One thing to mention, I suppose, if you are using roaming/remote profiles, excluding remote files as a test might also be worth doing.

    Disabling remote file scanning in policy will set the DWORD OnAccessExcludeRemoteFiles to 1 under the same key.

    Please report back how that test affected the time.  You can create a new Threat Protection policy in Central and link just your computer to it.

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  • 0

    As a test, if you exclude in the threat protection policy 

    C:\

    Does that restore the time?  This is just a quick test to see if exclusions would at least help.It is useful info to know and a very quick test.

    As a check, the C:\ exclusion should end up in the reg value OnAccessExcludeFilePaths under:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Endpoint Defense\Scanning\Config

    One thing to mention, I suppose, if you are using roaming/remote profiles, excluding remote files as a test might also be worth doing.

    Disabling remote file scanning in policy will set the DWORD OnAccessExcludeRemoteFiles to 1 under the same key.

    Please report back how that test affected the time.  You can create a new Threat Protection policy in Central and link just your computer to it.

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