CompetitorDetectorCommand::onRun standard exception: Could not connect. Error code = 0x80080005

Question

Hi, 
 Anyone can help me with this error I encountered during my installation of Sophos Cloud. 
 Started C:\Users\User\AppData\Local\Temp\sfl-b092b600\Setup.exe 2021-08-31T05:25:43.8423270Z INFO : Stage 1 command-line options: 2021-08-31T05:25:43.8423270Z INFO : --- 2021-08-31T05:25:43.8433247Z INFO : Quiet mode on: 0 2021-08-31T05:25:43.8433247Z INFO : Automatic Proxy detection disabled: 0 2021-08-31T05:25:43.8443213Z INFO : No feedback mode on: 0 2021-08-31T05:25:43.8443213Z INFO : Dump feedback enabled: 0 2021-08-31T05:25:43.8453190Z INFO : Bypass competitor removal: 0 2021-08-31T05:25:43.8453190Z INFO : Using CRT catalog file path: -- 2021-08-31T05:25:43.8463160Z INFO : Only register endpoint with Central: 0 2021-08-31T05:25:43.8463160Z INFO : Log messages between endpoint and Central: 0 2021-08-31T05:25:43.8473149Z INFO : Log command-line passed to executables: 0 2021-08-31T05:25:43.8473149Z INFO : Using custom server that hosts the installer stage2 filename : -- 2021-08-31T05:25:43.8483120Z INFO : Using cloud group: -- 2021-08-31T05:25:43.8483120Z INFO : Overriding computer name: -- 2021-08-31T05:25:43.8493097Z INFO : Overriding computer description: -- 2021-08-31T05:25:43.8493097Z INFO : Overriding domain name: -- 2021-08-31T05:25:43.8503062Z INFO : Language will be set to: -- 2021-08-31T05:25:43.8503062Z INFO : Using message relays: -- 2021-08-31T05:25:43.8503062Z INFO : Proxy address: -- 2021-08-31T05:25:43.8513040Z INFO : Proxy user name: -- 2021-08-31T05:25:43.8513040Z INFO : Using custom customer token: -- 2021-08-31T05:25:43.8523017Z INFO : Using specified products: -- 2021-08-31T05:25:43.8523017Z INFO : Using certificates from the MCS app data folder.: 0 2021-08-31T05:25:43.8532978Z INFO : Using custom customer ID.: -- 2021-08-31T05:25:43.8552963Z INFO : Using specified user ID.: -- 2021-08-31T05:25:43.8562912Z INFO : Using local install source.: -- 2021-08-31T05:25:43.8572880Z INFO : --- 2021-08-31T05:25:43.8742441Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/6aeef01a-2424-40dd-b2ad-410f8b1e5963 2021-08-31T05:25:43.8832192Z WARNING : WinHttpGetProxyForUrl returned: 12180 2021-08-31T05:25:43.8832192Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'. 2021-08-31T05:25:43.8852124Z INFO : Set security protocol: 00000800 2021-08-31T05:25:43.8862105Z INFO : Opening connection to api-cloudstation-us-east-2.prod.hydra.sophos.com 2021-08-31T05:25:43.8862105Z INFO : Request content size: 28 2021-08-31T05:25:44.7351289Z INFO : Sending request 2021-08-31T05:25:44.7362195Z INFO : Request sent 2021-08-31T05:25:45.0119767Z INFO : Sending request 2021-08-31T05:25:45.0129816Z INFO : Request sent 2021-08-31T05:25:45.0129816Z INFO : Response status code: 200 2021-08-31T05:25:45.0139797Z INFO : Response data size: 176 2021-08-31T05:25:45.0139797Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200 2021-08-31T05:25:45.0149765Z INFO : Parsing message received for Stage 2 filename: '{"stage2_filename":"stage2-1.11.276.0-2ab0cad479824129febb823c7190f86f17b2f8b1b7261f0bd50e280ddb5250d5.tar.gz","mcs_server":"mcs2-cloudstation-us-east-2.prod.hydra.sophos.com"}' 2021-08-31T05:25:45.0159703Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/stage2-1.11.276.0-2ab0cad479824129febb823c7190f86f17b2f8b1b7261f0bd50e280ddb5250d5.tar.gz 2021-08-31T05:25:45.0179645Z WARNING : WinHttpGetProxyForUrl returned: 12180 2021-08-31T05:25:45.0189704Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'. 2021-08-31T05:25:45.0209628Z INFO : Set security protocol: 00000800 2021-08-31T05:25:45.0219537Z INFO : Opening connection to downloads.sophos.com 2021-08-31T05:25:45.0219537Z INFO : Request content size: 0 2021-08-31T05:25:45.2435952Z INFO : Sending request 2021-08-31T05:25:45.2445960Z INFO : Request sent 2021-08-31T05:25:46.3591858Z INFO : Response status code: 200 2021-08-31T05:25:46.3611843Z INFO : Response data size: 3280982 2021-08-31T05:25:46.3611843Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200 2021-08-31T05:25:46.3661709Z INFO : Extracting files: 2021-08-31T05:25:46.3671685Z INFO : integrity.dat 2021-08-31T05:25:46.3791371Z INFO : manifest.dat 2021-08-31T05:25:46.3891087Z INFO : scf.dat 2021-08-31T05:25:46.3970883Z INFO : SDDS3.dll 2021-08-31T05:25:46.6960820Z INFO : sof.dat 2021-08-31T05:25:46.7030630Z INFO : SophosSetup_Stage2.exe 2021-08-31T05:25:47.1212477Z INFO : su-setup32.exe 2021-08-31T05:25:47.3382550Z INFO : su-setup64.exe 2021-08-31T05:25:47.4594825Z INFO : SUL.dll 2021-08-31T05:25:47.6329391Z INFO : Management Certs/sophosca1.crl 2021-08-31T05:25:47.6398864Z INFO : Management Certs/sophosca1.crt 2021-08-31T05:25:47.6469067Z INFO : Management Certs/sophosca2.crl 2021-08-31T05:25:47.6543299Z INFO : Management Certs/sophosca2.crt 2021-08-31T05:25:47.6802713Z INFO : Management Certs/sophosca3.crl 2021-08-31T05:25:47.6906677Z INFO : Management Certs/sophosca3.crt 2021-08-31T05:25:47.6966516Z INFO : Management Certs/sophosca4.crl 2021-08-31T05:25:47.7046305Z INFO : Management Certs/sophosca4.crt 2021-08-31T05:25:47.7106165Z INFO : ManifestCerts/rootca.crl 2021-08-31T05:25:47.7206305Z INFO : ManifestCerts/rootca.crt 2021-08-31T05:25:47.7305654Z INFO : ManifestCerts/rootca384.crl 2021-08-31T05:25:47.7365484Z INFO : ManifestCerts/rootca384.crt 2021-08-31T05:25:47.7535473Z INFO : Checking manifest:C:\Program Files (x86)\Sophos\CloudInstaller\extract_cache\manifest.dat 2021-08-31T05:25:47.8881242Z INFO : Running setup. Started C:\Program Files (x86)\Sophos\CloudInstaller\SophosSetup_Stage2.exe 2021-08-31T05:25:48.3826329Z INFO : Stage 2 command-line options: 2021-08-31T05:25:48.3835918Z INFO : --- 2021-08-31T05:25:48.3835918Z INFO : Parent PID: 3092 2021-08-31T05:25:48.3845900Z INFO : Server: mcs2-cloudstation-us-east-2.prod.hydra.sophos.com 2021-08-31T05:25:48.3845900Z INFO : Message relays: -- 2021-08-31T05:25:48.3855859Z INFO : Suppressing feedback: 0 2021-08-31T05:25:48.3855859Z INFO : Dump feedback to disk: 0 2021-08-31T05:25:48.3855859Z INFO : Register only: 0 2021-08-31T05:25:48.3865827Z INFO : Trail logging: 0 2021-08-31T05:25:48.3865827Z INFO : Command-line logging: 0 2021-08-31T05:25:48.3875823Z INFO : Bypassing competitor removal: 0 2021-08-31T05:25:48.3875823Z INFO : CRT catalog: -- 2021-08-31T05:25:48.3875823Z INFO : Language: -- 2021-08-31T05:25:48.3885777Z INFO : Log files: C:\ProgramData\Sophos\CloudInstaller\Logs\SophosCloudInstaller_20210831_052543.log 2021-08-31T05:25:48.3885777Z INFO : Group: -- 2021-08-31T05:25:48.3885777Z INFO : Quiet: 0 2021-08-31T05:25:48.3895744Z INFO : Virtual appliance: 0 2021-08-31T05:25:48.3895744Z INFO : Proxy address: -- 2021-08-31T05:25:48.3905726Z INFO : Proxy user: -- 2021-08-31T05:25:48.3905726Z INFO : Overriding computer name: -- 2021-08-31T05:25:48.3905726Z INFO : Overriding computer description: -- 2021-08-31T05:25:48.3905726Z INFO : Overriding domain: -- 2021-08-31T05:25:48.3915719Z INFO : Disable proxy detection: 0 2021-08-31T05:25:48.3915719Z INFO : Customer Token Specified: 6aeef01a-2424-40dd-b2ad-410f8b1e5963 2021-08-31T05:25:48.3915719Z INFO : Products: all 2021-08-31T05:25:48.3925665Z INFO : Pipe write handle: 2072 2021-08-31T05:25:48.3925665Z INFO : MCS Certificates Folder: 0 2021-08-31T05:25:48.3925665Z INFO : MCS Customer Id: 116c3ae4-827d-d404-59c3-217cde8a9dbe 2021-08-31T05:25:48.3935636Z INFO : User Id: 5e6063869bb63c0eb9104f7b 2021-08-31T05:25:48.3935636Z INFO : Local install source: -- 2021-08-31T05:25:48.3935636Z INFO : Name of SRV domain: -- 2021-08-31T05:25:48.3935636Z INFO : Partner Id: -- 2021-08-31T05:25:48.3945613Z INFO : Customer Estate Id: -- 2021-08-31T05:25:48.3945613Z INFO : Invoked as part of SEC migration: 0 2021-08-31T05:25:48.3945613Z INFO : --- 2021-08-31T05:25:48.4025398Z INFO : User name: User 2021-08-31T05:25:48.4025398Z INFO : GetUserNameEx/NameDnsDomain: The user name is not available in the specified format. Assuming non-Domain computer. 2021-08-31T05:25:48.4254791Z INFO : User profile loaded 2021-08-31T05:25:48.4264780Z INFO : Model::server value changed to: mcs2-cloudstation-us-east-2.prod.hydra.sophos.com 2021-08-31T05:25:48.4264780Z INFO : Model::messageRelays value changed to be size: 0 2021-08-31T05:25:48.4264780Z INFO : Model::group value changed to: 2021-08-31T05:25:48.4274742Z INFO : Model::parentPid value changed to: 3092 2021-08-31T05:25:48.4274742Z INFO : Model::products changed to: all 2021-08-31T05:25:48.4274742Z INFO : Model::customer token value changed to: 6aeef01a-2424-40dd-b2ad-410f8b1e5963 2021-08-31T05:25:48.4284727Z INFO : MCS Crts: C:\Program Files (x86)\Sophos\CloudInstaller\Management Certs\sophosca1.crt,C:\Program Files (x86)\Sophos\CloudInstaller\Management Certs\sophosca2.crt,C:\Program Files (x86)\Sophos\CloudInstaller\Management Certs\sophosca3.crt,C:\Program Files (x86)\Sophos\CloudInstaller\Management Certs\sophosca4.crt 2021-08-31T05:25:48.4284727Z INFO : MCS CRLs: C:\Program Files (x86)\Sophos\CloudInstaller\Management Certs\sophosca1.crl,C:\Program Files (x86)\Sophos\CloudInstaller\Management Certs\sophosca2.crl,C:\Program Files (x86)\Sophos\CloudInstaller\Management Certs\sophosca3.crl,C:\Program Files (x86)\Sophos\CloudInstaller\Management Certs\sophosca4.crl 2021-08-31T05:25:48.4295080Z INFO : Model:: MCS customer id value changed to: 116c3ae4-827d-d404-59c3-217cde8a9dbe 2021-08-31T05:25:48.4295080Z INFO : Sophos Endpoint Defense is not installed 2021-08-31T05:25:48.4304667Z INFO : Not tamper-protected by SED 2021-08-31T05:25:48.4486922Z INFO : detectedMsiInstalledMcs.installed: 0 2021-08-31T05:25:48.4496946Z INFO : Not migrating from SEC endpoint. 2021-08-31T05:25:48.4556840Z INFO : Beginning command definition. 2021-08-31T05:25:48.4556840Z INFO : Adding command to remove Sophos 'Image File Execution Options' keys. 2021-08-31T05:25:48.4566762Z INFO : Adding command to wait for SAU update to complete. 2021-08-31T05:25:48.4576752Z INFO : Adding competitor detection command. 2021-08-31T05:25:48.4576752Z INFO : Adding command to register with Sophos cloud. 2021-08-31T05:25:48.4586686Z INFO : Adding command to download product suite. 2021-08-31T05:25:48.4586686Z INFO : Adding command to uninstall existing products. 2021-08-31T05:25:48.4596658Z INFO : Adding command to remove existing installation of Sophos AutoUpdate 2021-08-31T05:25:48.4596658Z INFO : Adding command to allow tamper protected reinstalls. 2021-08-31T05:25:48.4606626Z INFO : Adding commands to uninstall remaining existing products. 2021-08-31T05:25:48.4606626Z INFO : Adding command to remove existing installation of Sophos System Protection 2021-08-31T05:25:48.4606626Z INFO : Adding command to remove existing installation of Sophos Heartbeat 2021-08-31T05:25:48.4616595Z INFO : Adding command to remove existing installation of Sophos Network Access Control 2021-08-31T05:25:48.4626599Z INFO : Adding command to remove existing installation of Sophos Client Firewall 2021-08-31T05:25:48.4626599Z INFO : Adding command to remove existing installation of Sophos Patch 2021-08-31T05:25:48.4636572Z INFO : Adding command to remove existing installation of Sophos Clean 2021-08-31T05:25:48.4646517Z INFO : Adding command to retrieve policy. 2021-08-31T05:25:48.4646517Z INFO : Adding command to prepare for installation. 2021-08-31T05:25:48.4656489Z INFO : Adding command to install Sophos cloud. 2021-08-31T05:25:48.4656489Z INFO : Command definition complete. 2021-08-31T05:25:48.4666460Z INFO : Stage 1 version:1.7.6.0 2021-08-31T05:25:48.4676443Z INFO : Stage 2 version:1.11.276.0 2021-08-31T05:25:48.4676443Z INFO : OS version: 10.0.19041. 2021-08-31T05:25:48.4676443Z INFO : Service pack: 0.0. 2021-08-31T05:25:48.4686407Z INFO : System Language: 1033. 2021-08-31T05:25:48.4686407Z INFO : User Language: 1033. 2021-08-31T05:25:48.4686407Z INFO : 64 bit: yes. 2021-08-31T05:25:48.4696379Z INFO : FindMainWindow: pid=3092 2021-08-31T05:25:48.4696379Z INFO : Window is main control window of process 2021-08-31T05:25:48.4706379Z INFO : ::EnumWindows stopped early; window found 2021-08-31T05:25:48.4706379Z INFO : _bestHandle=000205A4 2021-08-31T05:25:49.2360789Z INFO : Running System Property Check: VerifyTrust ... 2021-08-31T05:25:49.4110671Z INFO : System Property Check: VerifyTrust - PASSED 2021-08-31T05:25:49.4738303Z INFO : Running System Property Check: HostnameLength ... 2021-08-31T05:25:49.4758401Z INFO : Initialized Winsock subsystem 2021-08-31T05:25:49.4818562Z INFO : Valid hostname length 2021-08-31T05:25:49.4828155Z INFO : System Property Check: HostnameLength - PASSED 2021-08-31T05:25:49.5373248Z INFO : Running System Property Check: GroupNameLength ... 2021-08-31T05:25:49.5383668Z INFO : System Property Check: GroupNameLength - PASSED 2021-08-31T05:25:49.6007931Z INFO : Running System Property Check: IsAdministrator ... 2021-08-31T05:25:49.6017980Z INFO : System Property Check: IsAdministrator - PASSED 2021-08-31T05:25:49.6627365Z INFO : Running System Property Check: JunctionPointsCheck ... 2021-08-31T05:25:49.6717206Z INFO : Scanned 107 Sophos paths for junction points 2021-08-31T05:25:49.6717206Z INFO : System Property Check: JunctionPointsCheck - PASSED 2021-08-31T05:25:49.7259311Z INFO : Running System Property Check: PendingReboots ... 2021-08-31T05:25:49.7269352Z INFO : System Property Check: PendingReboots - PASSED 2021-08-31T05:25:49.7887324Z INFO : Running System Property Check: PrimaryDriveSpace ... 2021-08-31T05:25:49.7897415Z INFO : Enough space: 418476 Mb 2021-08-31T05:25:49.7907650Z INFO : System Property Check: PrimaryDriveSpace - PASSED 2021-08-31T05:25:49.8517196Z INFO : Running System Property Check: MsXml ... 2021-08-31T05:25:49.8605154Z INFO : System Property Check: MsXml - PASSED 2021-08-31T05:25:49.9146248Z INFO : Running System Property Check: NotFirewall ... 2021-08-31T05:25:49.9166269Z INFO : System Property Check: NotFirewall - PASSED 2021-08-31T05:25:49.9771201Z INFO : Running System Property Check: NotHitmanProAlertIncompatible ... 2021-08-31T05:25:49.9781186Z INFO : No HitmanPro.Alert Installed 2021-08-31T05:25:49.9791149Z INFO : System Property Check: NotHitmanProAlertIncompatible - PASSED 2021-08-31T05:25:50.0415611Z INFO : Running System Property Check: NotInvincea ... 2021-08-31T05:25:50.0425576Z INFO : System Property Check: NotInvincea - PASSED 2021-08-31T05:25:50.1044214Z INFO : Running System Property Check: NotMessageRelay ... 2021-08-31T05:25:50.1054292Z INFO : RMS is not installed on the endpoint 2021-08-31T05:25:50.1064227Z INFO : System Property Check: NotMessageRelay - PASSED 2021-08-31T05:25:50.1666880Z INFO : Running System Property Check: NotNac ... 2021-08-31T05:25:50.1676920Z INFO : System Property Check: NotNac - PASSED 2021-08-31T05:25:50.2294502Z INFO : Running System Property Check: NotPatch ... 2021-08-31T05:25:50.2304450Z INFO : System Property Check: NotPatch - PASSED 2021-08-31T05:25:50.2940238Z INFO : Running System Property Check: NotPureMessageDomino ... 2021-08-31T05:25:50.2950284Z INFO : System Property Check: NotPureMessageDomino - PASSED 2021-08-31T05:25:50.3568349Z INFO : Running System Property Check: NotPureMessageExchangeWithAntiSpam ... 2021-08-31T05:25:50.3578403Z INFO : System Property Check: NotPureMessageExchangeWithAntiSpam - PASSED 2021-08-31T05:25:50.4206772Z INFO : Running System Property Check: NotSharePoint ... 2021-08-31T05:25:50.4216832Z INFO : System Property Check: NotSharePoint - PASSED 2021-08-31T05:25:50.4823392Z INFO : Running System Property Check: NotSecServer ... 2021-08-31T05:25:50.4843363Z INFO : System Property Check: NotSecServer - PASSED 2021-08-31T05:25:50.5447388Z INFO : Running System Property Check: NotSum ... 2021-08-31T05:25:50.5457364Z INFO : System Property Check: NotSum - PASSED 2021-08-31T05:25:50.6086420Z INFO : Running System Property Check: NotBlockedByTamperProtection ... 2021-08-31T05:25:50.6096464Z INFO : Not tamper protected 2021-08-31T05:25:50.6096464Z INFO : System Property Check: NotBlockedByTamperProtection - PASSED 2021-08-31T05:25:50.6721620Z INFO : Running System Property Check: RAMSize ... 2021-08-31T05:25:50.6731728Z INFO : System Property Check: RAMSize - PASSED 2021-08-31T05:25:50.7347257Z INFO : Running System Property Check: SupportedArchitecture ... 2021-08-31T05:25:50.7367012Z INFO : Running on x64 2021-08-31T05:25:50.7376830Z INFO : System Property Check: SupportedArchitecture - PASSED 2021-08-31T05:25:50.7967533Z INFO : Running System Property Check: SupportedOS ... 2021-08-31T05:25:50.7977515Z INFO : Running on workstation. 2021-08-31T05:25:50.7977515Z INFO : System Property Check: SupportedOS - PASSED 2021-08-31T05:25:50.8608105Z INFO : Running System Property Check: SupportedPatches ... 2021-08-31T05:25:50.8618120Z INFO : System Property Check: SupportedPatches - PASSED 2021-08-31T05:25:50.9240178Z INFO : Running System Property Check: ValidTempDirectory ... 2021-08-31T05:25:50.9250208Z INFO : Temp folder exists. 2021-08-31T05:25:50.9250208Z INFO : System Property Check: ValidTempDirectory - PASSED 2021-08-31T05:25:50.9870871Z INFO : Running System Property Check: ValidLocalInstallSourceDirectory ... 2021-08-31T05:25:50.9880939Z INFO : No local install source folder to validate. 2021-08-31T05:25:50.9880939Z INFO : System Property Check: ValidLocalInstallSourceDirectory - PASSED 2021-08-31T05:25:51.0519879Z INFO : Running System Property Check: ValidServer ... 2021-08-31T05:25:51.0519879Z INFO : System Property Check: ValidServer - PASSED 2021-08-31T05:25:51.1130614Z INFO : Running System Property Check: ValidDeploymentInfo ... 2021-08-31T05:25:51.1140257Z INFO : Current Time: 2021-08-31T05:25:51.114000 2021-08-31T05:25:51.1150222Z INFO : This computer is part of the workgroup: WORKGROUP 2021-08-31T05:25:51.1160182Z INFO : Domain Name: WORKGROUP 2021-08-31T05:25:51.1160182Z INFO : Computer Name: albarjaluag 2021-08-31T05:25:51.1170156Z INFO : Computer Description is not available. 2021-08-31T05:25:51.1170156Z INFO : Operating System: WIN10 2021-08-31T05:25:51.1180150Z INFO : ProductType: 100 2021-08-31T05:25:51.1210076Z INFO : Session user: ALBARJALUAG\User 2021-08-31T05:25:51.1220035Z INFO : Last logged on user: ALBARJALUAG\User 2021-08-31T05:25:51.1229997Z INFO : User principal name: 2021-08-31T05:25:51.1229997Z INFO : Fully Qualified Domain Name: albarjaluag 2021-08-31T05:25:51.1239967Z INFO : Processor architecture: x64 2021-08-31T05:25:51.1239967Z INFO : OS Major Version: 10 and OS Minor Version: 0 2021-08-31T05:25:51.1249940Z INFO : Friendly OS Name: WIN10 2021-08-31T05:25:51.1249940Z INFO : Is server?: 0 2021-08-31T05:25:51.1279846Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/deployment-info/3 2021-08-31T05:25:51.1330433Z INFO : Did not discover an URL for a PAC file 2021-08-31T05:25:51.1330433Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'. 2021-08-31T05:25:51.1350415Z INFO : Set security protocol: 00000800 2021-08-31T05:25:51.1350415Z INFO : Opening connection to mcs2-cloudstation-us-east-2.prod.hydra.sophos.com 2021-08-31T05:25:51.1350415Z INFO : Sending request for connection confirmation through potential proxy 2021-08-31T05:25:51.1360388Z INFO : Request content size: 0 2021-08-31T05:25:53.3085530Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST 2021-08-31T05:25:53.3135388Z INFO : Subject certificate failed validation against root CA: SophosCA1 2021-08-31T05:25:53.3145332Z INFO : Subject certificate failed validation against root CA: SophosCA2 2021-08-31T05:25:53.3175674Z INFO : Certificate check succeeded 2021-08-31T05:25:53.3185245Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT 2021-08-31T05:25:55.2402612Z INFO : Response status code: 200 2021-08-31T05:25:55.2402612Z INFO : Response data size: 168 2021-08-31T05:25:55.2412160Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200 2021-08-31T05:25:55.2412160Z INFO : Request content size: 1369 2021-08-31T05:25:55.2422125Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST 2021-08-31T05:25:55.2442104Z INFO : Subject certificate failed validation against root CA: SophosCA1 2021-08-31T05:25:55.2452135Z INFO : Subject certificate failed validation against root CA: SophosCA2 2021-08-31T05:25:55.2491947Z INFO : Certificate check succeeded 2021-08-31T05:25:55.2501907Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT 2021-08-31T05:25:55.5278675Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST 2021-08-31T05:25:55.5298687Z INFO : Subject certificate failed validation against root CA: SophosCA1 2021-08-31T05:25:55.5308666Z INFO : Subject certificate failed validation against root CA: SophosCA2 2021-08-31T05:25:55.5338603Z INFO : Certificate check succeeded 2021-08-31T05:25:55.5348549Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT 2021-08-31T05:25:55.5368487Z INFO : Response status code: 200 2021-08-31T05:25:55.5368487Z INFO : Response data size: 214 2021-08-31T05:25:55.5377088Z INFO : Parsing message received for deployment token: {"dciFileName":"d7e36c23d2c5416a19bf5ab337b42fee","registrationToken":"1870e10f417f66f289ad188ec7584e72cac6b5eb14682cf4cb5c1fa0eef94e45","products":[{"product":"ENDPOINT_PROTECTION","supported":true,"reasons":[]}]} 2021-08-31T05:25:55.5387111Z INFO : Model::token value changed to: 1870e10f417f66f289ad188ec7584e72cac6b5eb14682cf4cb5c1fa0eef94e45 2021-08-31T05:25:55.5397100Z INFO : Licenses available: ENDPOINT_PROTECTION 2021-08-31T05:25:55.6032360Z INFO : Running System Property Check: InstallationInProgress ... 2021-08-31T05:25:55.6042424Z INFO : System Property Check: InstallationInProgress - PASSED 2021-08-31T05:25:55.6654292Z INFO : Running System Property Check: SafeGuardEncryption ... 2021-08-31T05:25:55.6664331Z INFO : Entered installedProductCode, upgradeCode={BA2F47D3-1C17-40E7-8DE7-1CD733442B6C} 2021-08-31T05:25:55.6674322Z INFO : Product is not installed 2021-08-31T05:25:55.6674322Z INFO : licensesContainFeature(DEVICE_ENCRYPTION): false 2021-08-31T05:25:55.6684249Z INFO : System Property Check: SafeGuardEncryption - PASSED 2021-08-31T05:25:57.8973218Z INFO : Starting installation process. 2021-08-31T05:25:57.8993166Z INFO : About to execute command: CleanSophosIfeoKeysCommand 2021-08-31T05:25:57.9073304Z INFO : Command 'CleanSophosIfeoKeysCommand' completed with success with reboot code '0' and error message ''. 2021-08-31T05:25:57.9073304Z INFO : About to execute command: WaitForSauUpdateCommand 2021-08-31T05:25:57.9082944Z INFO : SAU update is not in progress 2021-08-31T05:25:57.9082944Z INFO : Command 'WaitForSauUpdateCommand' completed with success with reboot code '0' and error message ''. 2021-08-31T05:25:57.9082944Z INFO : About to execute command: CompetitorDetector 2021-08-31T05:26:04.7440880Z ERROR : CompetitorDetectorCommand::onRun standard exception: Could not connect. Error code = 0x80080005
 2021-08-31T05:26:04.7450856Z INFO : Command 'CompetitorDetector' completed with failure with reboot code '0' and error message ''. 2021-08-31T05:26:04.7450856Z ERROR : Installation failed. 2021-08-31T05:26:04.7460833Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/events/endpoint/ 2021-08-31T05:26:04.7490773Z INFO : Did not discover an URL for a PAC file 2021-08-31T05:26:04.7500728Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'. 2021-08-31T05:26:04.7520663Z INFO : Set security protocol: 00000800 2021-08-31T05:26:04.7520663Z INFO : Opening connection to mcs2-cloudstation-us-east-2.prod.hydra.sophos.com 2021-08-31T05:26:04.7540644Z INFO : Sending request for connection confirmation through potential proxy 2021-08-31T05:26:04.7550640Z INFO : Request content size: 0 2021-08-31T05:26:04.7580560Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST 2021-08-31T05:26:04.7600477Z INFO : Subject certificate failed validation against root CA: SophosCA1 2021-08-31T05:26:04.7620407Z INFO : Subject certificate failed validation against root CA: SophosCA2 2021-08-31T05:26:04.7680229Z INFO : Certificate check succeeded 2021-08-31T05:26:04.7680229Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT 2021-08-31T05:26:05.0196861Z INFO : Response status code: 200 2021-08-31T05:26:05.0206901Z INFO : Response data size: 168 2021-08-31T05:26:05.0206901Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200 2021-08-31T05:26:05.0216880Z INFO : Request content size: 889 2021-08-31T05:26:05.0226910Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST 2021-08-31T05:26:05.0246787Z INFO : Subject certificate failed validation against root CA: SophosCA1 2021-08-31T05:26:05.0266729Z INFO : Subject certificate failed validation against root CA: SophosCA2 2021-08-31T05:26:05.0316582Z INFO : Certificate check succeeded 2021-08-31T05:26:05.0326596Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT 2021-08-31T05:26:06.0230281Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST 2021-08-31T05:26:06.0250225Z INFO : Subject certificate failed validation against root CA: SophosCA1 2021-08-31T05:26:06.0260196Z INFO : Subject certificate failed validation against root CA: SophosCA2 2021-08-31T05:26:06.0290108Z INFO : Certificate check succeeded 2021-08-31T05:26:06.0300045Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT 2021-08-31T05:26:06.0300045Z INFO : Response status code: 404 2021-08-31T05:26:06.0310034Z INFO : Response data size: 682 2021-08-31T05:26:06.0310034Z WARNING : Failed to send alc event to: mcs2-cloudstation-us-east-2.prod.hydra.sophos.com/sophos/management/ep/install/events/endpoint/ 
 
 Thanks, 
 
 Teddy

CompetitorDetectorCommand::onRun standard exception: Could not connect. Error code = 0x80080005\n

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