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Can't update to 10.1.4 on mac (10.13 to 10.15)

Pasquale Cupelli

Hi,

I am receiving a lot of alerts on outdated clients that are failing to update SAV.

I tried to launch a manual update from the central and by running manually "/usr/local/bin/SophosUpdate" but here is the log:

com.sophos.autoupdate: Download completed at 11:23:15 09 agosto 2021
com.sophos.autoupdate: Error:    Could not update Sophos Anti-Virus at 11:23 on 09 August 2021
com.sophos.autoupdate:     Update failed
com.sophos.autoupdate:
com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 11:31:36 09 agosto 2021
com.sophos.autoupdate: Download completed at 11:31:54 09 agosto 2021
com.sophos.autoupdate: Error:    Could not update Sophos Anti-Virus at 11:32 on 09 August 2021
com.sophos.autoupdate:     Update failed
com.sophos.autoupdate:

I have around 30 macs that are giving this problem and I can't afford to update them manually by removing SAV and reinstalling it... Is there a fix?

Any help will be really appreciated!


Thanks,

Pasquale



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  • 0

    Hi There,

    This is quite interesting. Can you share with us the SDU logs of sample machines that are having this update issue? By any chance, was this the first time you experience this? Were there any recent changes on your network connectivity or firewall rules that may affect updating the system? 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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  • 0

    Hi There,

    This is quite interesting. Can you share with us the SDU logs of sample machines that are having this update issue? By any chance, was this the first time you experience this? Were there any recent changes on your network connectivity or firewall rules that may affect updating the system? 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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