Sophos not installing all units

I assume they are failing to install.

Those all belong to the SAVXP component, so it's one component failing to install.

If you look under %temp% as the user who ran the install, you should be able to find the Sophos Anti-Virus install logs and avermove.log.

I would check avremove.log first just to see if a competitor product is being found.

Hi

Your right, the pre-loaded McAfee is causing a problem as the competitor removal tool failed.

the following is an extract from the avremore log.  How do I resolve this point?

22 Jul 2021 15:18:19 Info: Starting removal of McAfee Security Center version 8.x, 9.x, 10.x
22 Jul 2021 15:18:25 Error: COM server C:\Program Files\McAfee.com\Agent\..\shared\mghtml.exe not found
22 Jul 2021 15:18:26 Failure: There was a problem running the removal script. Details: a bytes-like object is required, not 'str'
22 Jul 2021 15:18:26 Failure: There was a problem running removal script. Details:
Traceback (most recent call last):
File "CompetitorRemoval\AVDetectRemove.py", line 273, in avDetectRemove
File "CompetitorRemoval\AVDetectRemove.py", line 408, in removeProducts
File "CompetitorRemoval\AVDetectRemove.py", line 502, in RemoveOneProduct
File "CompetitorRemoval\Products\UninstallSpecProduct\UninstallSpecProduct.py", line 157, in Remove
File "CompetitorRemoval\Products\UninstallSpecProduct\UninstallSpecProduct.py", line 1042, in unRegisterComServers
File "CompetitorRemoval\Products\UninstallSpecProduct\UninstallSpecProduct.py", line 1109, in unRegisterComSrv
TypeError: a bytes-like object is required, not 'str'

Thanks for your assistance

Mark

Hi

Your right, the pre-loaded McAfee is causing a problem as the competitor removal tool failed.

the following is an extract from the avremore log.  How do I resolve this point?

22 Jul 2021 15:18:19 Info: Starting removal of McAfee Security Center version 8.x, 9.x, 10.x
22 Jul 2021 15:18:25 Error: COM server C:\Program Files\McAfee.com\Agent\..\shared\mghtml.exe not found
22 Jul 2021 15:18:26 Failure: There was a problem running the removal script. Details: a bytes-like object is required, not 'str'
22 Jul 2021 15:18:26 Failure: There was a problem running removal script. Details:
Traceback (most recent call last):
File "CompetitorRemoval\AVDetectRemove.py", line 273, in avDetectRemove
File "CompetitorRemoval\AVDetectRemove.py", line 408, in removeProducts
File "CompetitorRemoval\AVDetectRemove.py", line 502, in RemoveOneProduct
File "CompetitorRemoval\Products\UninstallSpecProduct\UninstallSpecProduct.py", line 157, in Remove
File "CompetitorRemoval\Products\UninstallSpecProduct\UninstallSpecProduct.py", line 1042, in unRegisterComServers
File "CompetitorRemoval\Products\UninstallSpecProduct\UninstallSpecProduct.py", line 1109, in unRegisterComSrv
TypeError: a bytes-like object is required, not 'str'

Thanks for your assistance

Mark

Does McAfee appear in Programs and Features and something you can manually remove?

Is it the case that as far as you're aware it's no longer installed and Sophos' CRT is just finding on remnants?

To get more logging out of the CRT to find what it's finding (the remnants case), if you copy the whole "crt" folder ("C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\crt") to the desktop for example from the cache location above, in an admin prompt you can run:

.\AVRemoveW.exe -d -t

%temp%\avremove.log will highlight what is being found in more detail.

Hi

thanks for the tips.  McFee livesafe would not allow Sophos to remove it, so I did it myself and Sophos loaded fully. not sure why it stopped it this time when it worked first time.

Regards

Mark

glad it's OK now and the info might come in useful for the future.