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Printing slowed down after Endpoint install

Looking for any advice on how to speed up printing after installing Endpoint software. Printing a PDF file takes a few seconds for the print dialog to come up and then another few seconds for the printing itself. This used to take a few seconds before installing the software.



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  • Hi There,

    Thank you for reaching us with regards to this performance issue that you're facing while printing. In general, every security software on the market will take a piece of your system performance in exchange for protecting your devices/system. So, it’s normal for the system to take a slight change in its speed when the endpoint is installed vs. a system with no endpoint. If the performance really feels abnormal, we need to check if there are components from the endpoint that cause the performance to deteriorate. To find it out, can you help us Identify what components are causing this issue by following this knowledge base article and let us know your findings.

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
  • Thank you. I will look at that and try out the article suggestions tomorrow. 

  • I found a temporary workaround as I have not much time to uninstall/install the software for troubleshooting. The slowness seems to be more on PDF files, for now, when printing PDFs I drag the file into any open Chrome or Edge browser and print from there.