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SoPhos Agent Update Error?? (Ntp64, Hmpa64 Error)

I installed Sophos Agent file on Windows 2012R2 Standard server.
Some time ago, I see two errors in the sophos admin console.

As a result of checking the event, "Ntp64" installation failed error.
Another "Hmpa64" installation failed error.
There are many servers with this error.

Windows Server 2012 R2 Standard

windows server 2019 standard

Please tell me the cause of the Ntp64, Hmpa64 error and how to solve it

Thank you

Bro :)

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Sophos User930 over 2 years ago +1 verified

under \windows\temp\ can you find the logs for the components. I assume they end in failure, can you maybe link them here?

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+1 Sophos User930 over 2 years ago

under \windows\temp\ can you find the logs for the components. I assume they end in failure, can you maybe link them here?
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0 itsang over 2 years ago in reply to Sophos User930

Sophos_Temp_Log.zip

Hi

I have attached the SoPhos Log file stored in the "windwos\Temp" folder you mentioned.
Please analyze.

Thank you.
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0 itsang over 2 years ago in reply to Sophos User930

Sophos_Temp_Log.zip

Hi

I have attached the SoPhos Log file stored in the "windwos\Temp" folder you mentioned.
Please analyze.

Thank you.
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0 GlennSen over 2 years ago in reply to itsang

thank you for sharing the logs allow us to check this.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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