Sophos locks my hard drive, I cannot format it.

Hi Rico,

Thank you for reaching us. When you mentioned that our endpoints lock your hard drive, may I know if you’re using Sophos device encryption to it? And what was this detection that you've shared? 

Hello,

no, hard drives were never encrypted with any tools.
I wanted to erase my hard drive.
I deleted the data.
I wanted to format the hard drive on it.
Then the error message came up:
An attack on a vulnerability in an application was prevented
WipeGuard
C: \ Windows \ System32 \ dllhost.exe

If I now want to format or rename the hard drive, it appears that a user has opened a file or access is denied.

Then I wanted to remove Sophos so that I could get back to my hard drive.
That also fails, there is an error message here too.
Sophos Autoupdate cannot be stopped.
All manual attempts failed.

The problems started with Sophos and I can't get it removed even in Windows Safe Mode.
The reinstallation does not work either, even here there is an error message.

Sophos Home Premium

You may try removing the Sophos endpoint first, but before that, you need to manually set the registry key for auto-update back to zero to stop Sophos auto-update from running. 
Go to this registry path "hklm\software\wownode32\sophos\autoupdate\updatestatus > is updating change to 0"  and change the value of "is updating" to Zero,
Then remove Sophos Using Sophos ZAP tool refer to this knowledge base article. Once done, you may proceed with formatting your hard disk and let us know the status. 

hklm \ software \ wownode32 \ sophos \ autoupdate \ updatestatus does not exist

Sophos Windows Endpoint Zap log.txt

2021-07-20T21:20:45.849Z 13132 INFO : ==== Started C:\\Users\\Grafik\\AppData\\Local\\Temp\\SophosZap-537687518\\SophosZapHelper.exe ====
2021-07-20T21:20:45.850Z 13132 INFO : Running version 1.2.3.0
2021-07-20T21:20:45.851Z 13132 INFO : Parent process ID: 11788
2021-07-20T21:20:45.852Z 13132 INFO : Running Zap functionality on x64 bit architecture
2021-07-20T21:20:45.853Z 13132 INFO : Intialising COM subsystem.
2021-07-20T21:20:45.855Z 13132 INFO : Performing prerequisite checks.
2021-07-20T21:20:45.856Z 13132 INFO : Checking for presence of incompatible software: Sophos SafeGuard
2021-07-20T21:20:45.861Z 13132 INFO : Checking for presence of incompatible software: AD Sync
2021-07-20T21:20:45.862Z 13132 INFO : Checking for presence of incompatible software: SAV NetApp
2021-07-20T21:20:45.862Z 13132 INFO : Checking for presence of incompatible software: Sophos PureMessage for Exchange
2021-07-20T21:20:45.863Z 13132 INFO : Checking for presence of incompatible software: Sophos for Microsoft SharePoint
2021-07-20T21:20:45.863Z 13132 INFO : Checking for presence of incompatible software: SAVDI
2021-07-20T21:20:45.864Z 13132 INFO : Checking for presence of incompatible software: Sophos Enterprise Console
2021-07-20T21:20:45.865Z 13132 INFO : Checking for presence of incompatible software: Sophos Transparent Authentication Suite
2021-07-20T21:20:45.866Z 13132 INFO : Checking for presence of incompatible software: Sophos IPsec Client
2021-07-20T21:20:45.867Z 13132 INFO : Checking for presence of incompatible software: Sophos Connect
2021-07-20T21:20:45.868Z 13132 INFO : Checking for presence of incompatible software: Sophos Connect Admin
2021-07-20T21:20:45.868Z 13132 INFO : Checking for presence of incompatible software: Sophos Update Manager
2021-07-20T21:20:45.869Z 13132 INFO : Checking for presence of incompatible software: Invincea
2021-07-20T21:20:45.870Z 13132 INFO : Checking for presence of incompatible software: Sophos Network Access Control
2021-07-20T21:20:45.870Z 13132 INFO : Checking for presence of incompatible RMS Server
2021-07-20T21:20:45.871Z 13132 INFO : Sophos Endpoint Defense is installed.
2021-07-20T21:20:45.871Z 13132 INFO : Value 'SEDEnabled' under key 'SYSTEM\\CurrentControlSet\\services\\Sophos Endpoint Defense\\TamperProtection\\Config' is set to 1.
2021-07-20T21:20:45.872Z 13132 INFO : Value 'IgnoreSAV' under key 'SYSTEM\\CurrentControlSet\\services\\Sophos Endpoint Defense\\TamperProtection\\Config' is set to 1.
2021-07-20T21:20:45.873Z 13132 INFO : Tamper-protected by SED.
2021-07-20T21:20:45.873Z 13132 ERROR : Zapper does not run with tamper protection on
2021-07-20T21:20:45.873Z 13132 INFO : Outcome error flag: 1
2021-07-20T21:20:45.874Z 13132 INFO : Outcome reboot required: 0
2021-07-20T21:20:45.875Z 13132 INFO : Summary of errors, see above for details:
2021-07-20T21:20:45.875Z 13132 INFO : Failure reason: Zapper does not run with tamper protection on
2021-07-20T21:20:45.876Z 13132 ERROR : An error occurred. See log file for errors

Based on the logs, it appears that tamper protection is still turned on on this system. Please disable tamper protection first by following this KBArticle, then re-run Sophos zap tool to uninstall the endpoint

See Image

I can't get in with my default password; if I reset the password, it still doesn't work.

Is my account blocked?

Are you trying to log in to your Sophos account to turn off tamper protection? You can turn off tamper protection without logging in to your account follow the steps on the knowledge base that have been provided. For the Sophos account login issue, you may need to reach our Customer Care team to assist you with this account problem. Refer to this link. You can talk to them via chat or Phone. 

I don't know English, I translate with Google, so I need direct help with a direct link.

knowledge base
Your link ... it says that you have to log in there, and it says that you should log in.

https://support.sophos.com/support/s/article/KB-000036125?language=en_US

• Applies to the following Sophos products and versions
  
  Central Windows Endpoint
  Central Windows Server
  Sophos Endpoint Security and Control
  Endpoints managed by Sophos Centra

How to recover tamper protection password of deleted endpoints and servers
Log in to Sophos Central.
Access Logs & Reports> Recover Tamper Protection passwords.
Click View details to expand the password (s) that has been set on the endpoint or server.

Apparently I was able to remove Sophos through SophosZap.exe. Links are at least still available, but a call no longer works.

If I reinstall Shopos, the same problem occurs again, I can no longer uninstall Sophos.

I have to go through the same steps again.
Now that's not very nice.

Apparently I was able to remove Sophos through SophosZap.exe. Links are at least still available, but a call no longer works.

If I reinstall Shopos, the same problem occurs again, I can no longer uninstall Sophos.

I have to go through the same steps again.
Now that's not very nice.