Failed to install Intercept X on a Windows 10 Notebook. Tried to install on a few other Windows 10 Notebooks, they all successfully installed but just one of them failed to install. Attached below is the installation log. I wonder if anyone knows what is the reason ?
SophosCloudInstaller_20210707_112145.log
This is the install list of components:
2021-07-07T11:27:54.4232695Z INFO : Install sequence for components is: sdu uninstaller64 sed64 mcsep sse64 sfs64 clean64 liveterminal64 amsi64 livequery64 shs esh64 ui64 efw64 savxp enc sme64 ntp64 hmpa64 sau
All OK until it gets to savxp:
2021-07-07T11:32:03.6886258Z INFO : Installing Component: Sophos Anti-Virus for Windows
2021-07-07T11:32:03.6886258Z INFO : setupDll='setup.dll'; setupExe='su-setup32.exe'.
2021-07-07T11:32:03.775Z [ 9072: 9068] [v6.9.252] INFO Trying to load setup.dll of product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.10.810.
2021-07-07T11:32:04.074Z [ 9072: 9068] [v6.9.252] INFO Setup DLL loaded C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\setup.dll.
2021-07-07T11:32:04.074Z [ 9072: 9068] [v6.9.252] INFO Trying interface IProductSetup2 of product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.10.810.
2021-07-07T11:32:04.075Z [ 9072: 9068] [v6.9.252] WARN IProductSetup2 threw exception Could not create instance.
2021-07-07T11:32:04.075Z [ 9072: 9068] [v6.9.252] INFO Creating CProductConfig interface.
2021-07-07T11:32:04.075Z [ 9072: 9068] [v6.9.252] INFO Trying interface IProductSetup of product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.10.810.
2021-07-07T11:32:04.075Z [ 9072: 9068] [v6.9.252] INFO Successfully established interface IProductSetup.
2021-07-07T11:32:13.137Z [ 9072: 9068] [v6.9.252] INFO Reboot state: 0
2021-07-07T11:32:13.137Z [ 9072: 9068] [v6.9.252] WARN Failed to install product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.10.810.
So it had 3 attempts before moving on.
We could need to see the SAV install logs.
They will be in %temp%, i.e. the temp dir of the installing user.
SAU did install at the end:
2021-07-07T11:40:50.676Z [10956: 5300] [v6.9.252] INFO Successfully installed product 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 6.7.352.352.
2021-07-07T11:40:50.6837355Z INFO : Installed Sophos AutoUpdate XG: 0 (reboot code: 0)
So 5 mins later, that would have had another go at install SAV. The logs will be under \windows\temp for that.
Either logs we probably do, There will be a major install log and a custom action log and a avremove.log.
Thank you for the reply.
There are 6 items that couldn't be installed according to the Sophos Central admin page.
There was an expired Trend Micro Anti-virus and the Microsoft Defender (Not totally sure the exact name) that comes with Windows 10.
There is an error code also from the Sophos Central, just in case if it's useful for debug the situation,
"Failed to install Sophos Anti-Virus for Windows: 8000ffff."
I will attach the antivirus installation log later.
All those services belong to the SAV component which failed to install so that is expected.
avremove.log would be worth checking first as it would be quick. Other than that the install logs of Sophos would be required. Major install and major custom action. Thanks.
I just checked the avremove.log and found that it could not remove the expired Trend Micro automatically. After I removed it manually, the installation worked !
But now there is one last one that wrote not started in the Sophos Central,
And in the Intercept X in the Windows 10, it wrote something like "Data Protection is disabled" kinda words. How could I solve this ?
06 Jul 2021 15:42:49 Info: ==============================================
06 Jul 2021 15:42:49 Info: Running OS: Microsoft Windows 10 [Version 10.00.19042]
06 Jul 2021 15:42:49 Info: Current Competitor Removal Tool Settings
06 Jul 2021 15:42:49 Info: Product Version: Version 2.19.0.142
06 Jul 2021 15:42:49 Info: Using Product Catalog: Default
06 Jul 2021 15:42:49 Info: Run On Servers: True
06 Jul 2021 15:42:49 Info: Detection Only: False
06 Jul 2021 15:42:49 Info: Remove Anti-Virus: True
06 Jul 2021 15:42:49 Info: Remove Product Suites: True
06 Jul 2021 15:42:49 Info: Remove Firewalls: True
06 Jul 2021 15:42:49 Info: Remove Update Tools: False
06 Jul 2021 15:42:49 Info: Send Telemetry: True
06 Jul 2021 15:42:49 Info: Log Tracing: False
06 Jul 2021 15:42:49 Info: Log to C:\WINDOWS\TEMP\avremove.log
06 Jul 2021 15:42:49 Info: Default system language: ja_JP
06 Jul 2021 15:42:49 Info: Default character encoding: cp932
06 Jul 2021 15:42:49 Info: Operating system is 64-bit: True
06 Jul 2021 15:42:49 Info: Detected Trend Micro Maximum Security version 2015, 2017
06 Jul 2021 15:42:49 Info: ==============================================
06 Jul 2021 15:42:49 Failure: There were products detected, but some cannot be removed by this version of the tool
06 Jul 2021 15:42:52 Info: Known publishers list contains 41 entries
06 Jul 2021 15:42:54 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
Sophos Anti-Virus software detector - Version 2.19.0.142
Copyright (C) 2003-2021 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.19042]
There was a problem running the Competitor Removal tool
There were products detected, but some cannot be removed by this version of the tool
06 Jul 2021 16:25:08 Info: ==============================================
06 Jul 2021 16:25:08 Info: Running OS: Microsoft Windows 10 [Version 10.00.19042]
06 Jul 2021 16:25:08 Info: Current Competitor Removal Tool Settings
06 Jul 2021 16:25:08 Info: Product Version: Version 2.19.0.142
06 Jul 2021 16:25:08 Info: Using Product Catalog: Default
06 Jul 2021 16:25:08 Info: Run On Servers: True
06 Jul 2021 16:25:08 Info: Detection Only: False
06 Jul 2021 16:25:08 Info: Remove Anti-Virus: True
06 Jul 2021 16:25:08 Info: Remove Product Suites: True
06 Jul 2021 16:25:08 Info: Remove Firewalls: True
06 Jul 2021 16:25:08 Info: Remove Update Tools: False
06 Jul 2021 16:25:08 Info: Send Telemetry: True
06 Jul 2021 16:25:08 Info: Log Tracing: False
06 Jul 2021 16:25:08 Info: Log to C:\WINDOWS\TEMP\avremove.log
06 Jul 2021 16:25:08 Info: Default system language: ja_JP
06 Jul 2021 16:25:08 Info: Default character encoding: cp932
06 Jul 2021 16:25:08 Info: Operating system is 64-bit: True
06 Jul 2021 16:25:08 Info: Detected Trend Micro Maximum Security version 2015, 2017
06 Jul 2021 16:25:08 Info: ==============================================
06 Jul 2021 16:25:08 Failure: There were products detected, but some cannot be removed by this version of the tool
06 Jul 2021 16:25:10 Info: Known publishers list contains 41 entries
06 Jul 2021 16:25:14 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
Sophos Anti-Virus software detector - Version 2.19.0.142
Copyright (C) 2003-2021 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.19042]
There was a problem running the Competitor Removal tool
There were products detected, but some cannot be removed by this version of the tool
06 Jul 2021 16:47:12 Info: ==============================================
06 Jul 2021 16:47:12 Info: Running OS: Microsoft Windows 10 [Version 10.00.19042]
06 Jul 2021 16:47:12 Info: Current Competitor Removal Tool Settings
06 Jul 2021 16:47:12 Info: Product Version: Version 2.19.0.142
06 Jul 2021 16:47:12 Info: Using Product Catalog: Default
06 Jul 2021 16:47:12 Info: Run On Servers: True
06 Jul 2021 16:47:12 Info: Detection Only: False
06 Jul 2021 16:47:12 Info: Remove Anti-Virus: True
06 Jul 2021 16:47:12 Info: Remove Product Suites: True
06 Jul 2021 16:47:12 Info: Remove Firewalls: True
06 Jul 2021 16:47:12 Info: Remove Update Tools: False
06 Jul 2021 16:47:12 Info: Send Telemetry: True
06 Jul 2021 16:47:12 Info: Log Tracing: False
06 Jul 2021 16:47:12 Info: Log to C:\WINDOWS\TEMP\avremove.log
06 Jul 2021 16:47:12 Info: Default system language: ja_JP
06 Jul 2021 16:47:12 Info: Default character encoding: cp932
06 Jul 2021 16:47:12 Info: Operating system is 64-bit: True
06 Jul 2021 16:47:12 Info: Detected Trend Micro Maximum Security version 2015, 2017
06 Jul 2021 16:47:12 Info: ==============================================
06 Jul 2021 16:47:12 Failure: There were products detected, but some cannot be removed by this version of the tool
06 Jul 2021 16:47:14 Info: Known publishers list contains 41 entries
06 Jul 2021 16:47:17 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
Sophos Anti-Virus software detector - Version 2.19.0.142
Copyright (C) 2003-2021 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.19042]
There was a problem running the Competitor Removal tool
There were products detected, but some cannot be removed by this version of the tool
07 Jul 2021 10:18:45 Info: ==============================================
07 Jul 2021 10:18:45 Info: Running OS: Microsoft Windows 10 [Version 10.00.19042]
07 Jul 2021 10:18:45 Info: Current Competitor Removal Tool Settings
07 Jul 2021 10:18:45 Info: Product Version: Version 2.19.0.142
07 Jul 2021 10:18:45 Info: Using Product Catalog: Default
07 Jul 2021 10:18:45 Info: Run On Servers: True
07 Jul 2021 10:18:45 Info: Detection Only: False
07 Jul 2021 10:18:45 Info: Remove Anti-Virus: True
07 Jul 2021 10:18:45 Info: Remove Product Suites: True
07 Jul 2021 10:18:45 Info: Remove Firewalls: True
07 Jul 2021 10:18:45 Info: Remove Update Tools: False
07 Jul 2021 10:18:45 Info: Send Telemetry: True
07 Jul 2021 10:18:45 Info: Log Tracing: False
07 Jul 2021 10:18:45 Info: Log to C:\WINDOWS\TEMP\avremove.log
07 Jul 2021 10:18:45 Info: Default system language: ja_JP
07 Jul 2021 10:18:45 Info: Default character encoding: cp932
07 Jul 2021 10:18:45 Info: Operating system is 64-bit: True
07 Jul 2021 10:18:45 Info: Detected Trend Micro Maximum Security version 2015, 2017
07 Jul 2021 10:18:45 Info: ==============================================
07 Jul 2021 10:18:45 Failure: There were products detected, but some cannot be removed by this version of the tool
07 Jul 2021 10:18:49 Info: Known publishers list contains 41 entries
07 Jul 2021 10:18:52 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
Sophos Anti-Virus software detector - Version 2.19.0.142
Copyright (C) 2003-2021 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.19042]
There was a problem running the Competitor Removal tool
There were products detected, but some cannot be removed by this version of the tool
07 Jul 2021 11:17:12 Info: ==============================================
07 Jul 2021 11:17:12 Info: Running OS: Microsoft Windows 10 [Version 10.00.19042]
07 Jul 2021 11:17:12 Info: Current Competitor Removal Tool Settings
07 Jul 2021 11:17:12 Info: Product Version: Version 2.19.0.142
07 Jul 2021 11:17:12 Info: Using Product Catalog: Default
07 Jul 2021 11:17:12 Info: Run On Servers: True
07 Jul 2021 11:17:12 Info: Detection Only: False
07 Jul 2021 11:17:12 Info: Remove Anti-Virus: True
07 Jul 2021 11:17:12 Info: Remove Product Suites: True
07 Jul 2021 11:17:12 Info: Remove Firewalls: True
07 Jul 2021 11:17:12 Info: Remove Update Tools: False
07 Jul 2021 11:17:12 Info: Send Telemetry: True
07 Jul 2021 11:17:12 Info: Log Tracing: False
07 Jul 2021 11:17:12 Info: Log to C:\WINDOWS\TEMP\avremove.log
07 Jul 2021 11:17:12 Info: Default system language: ja_JP
07 Jul 2021 11:17:12 Info: Default character encoding: cp932
07 Jul 2021 11:17:12 Info: Operating system is 64-bit: True
07 Jul 2021 11:17:12 Info: Detected Trend Micro Maximum Security version 2015, 2017
07 Jul 2021 11:17:12 Info: ==============================================
07 Jul 2021 11:17:12 Failure: There were products detected, but some cannot be removed by this version of the tool
07 Jul 2021 11:17:14 Info: Known publishers list contains 41 entries
07 Jul 2021 11:17:17 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
Sophos Anti-Virus software detector - Version 2.19.0.142
Copyright (C) 2003-2021 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.19042]
There was a problem running the Competitor Removal tool
There were products detected, but some cannot be removed by this version of the tool
07 Jul 2021 12:16:42 Info: ==============================================
07 Jul 2021 12:16:42 Info: Running OS: Microsoft Windows 10 [Version 10.00.19042]
07 Jul 2021 12:16:42 Info: Current Competitor Removal Tool Settings
07 Jul 2021 12:16:42 Info: Product Version: Version 2.19.0.142
07 Jul 2021 12:16:42 Info: Using Product Catalog: Default
07 Jul 2021 12:16:42 Info: Run On Servers: True
07 Jul 2021 12:16:42 Info: Detection Only: False
07 Jul 2021 12:16:42 Info: Remove Anti-Virus: True
07 Jul 2021 12:16:42 Info: Remove Product Suites: True
07 Jul 2021 12:16:42 Info: Remove Firewalls: True
07 Jul 2021 12:16:42 Info: Remove Update Tools: False
07 Jul 2021 12:16:42 Info: Send Telemetry: True
07 Jul 2021 12:16:42 Info: Log Tracing: False
07 Jul 2021 12:16:42 Info: Log to C:\WINDOWS\TEMP\avremove.log
07 Jul 2021 12:16:42 Info: Default system language: ja_JP
07 Jul 2021 12:16:42 Info: Default character encoding: cp932
07 Jul 2021 12:16:42 Info: Operating system is 64-bit: True
07 Jul 2021 12:16:42 Info: Detected Trend Micro Maximum Security version 2015, 2017
07 Jul 2021 12:16:42 Info: ==============================================
07 Jul 2021 12:16:42 Failure: There were products detected, but some cannot be removed by this version of the tool
07 Jul 2021 12:16:44 Info: Known publishers list contains 41 entries
07 Jul 2021 12:16:47 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
Sophos Anti-Virus software detector - Version 2.19.0.142
Copyright (C) 2003-2021 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.19042]
There was a problem running the Competitor Removal tool
There were products detected, but some cannot be removed by this version of the tool
07 Jul 2021 17:36:42 Info: ==============================================
07 Jul 2021 17:36:42 Info: Running OS: Microsoft Windows 10 [Version 10.00.19042]
07 Jul 2021 17:36:42 Info: Current Competitor Removal Tool Settings
07 Jul 2021 17:36:42 Info: Product Version: Version 2.19.0.142
07 Jul 2021 17:36:42 Info: Using Product Catalog: Default
07 Jul 2021 17:36:42 Info: Run On Servers: True
07 Jul 2021 17:36:42 Info: Detection Only: False
07 Jul 2021 17:36:42 Info: Remove Anti-Virus: True
07 Jul 2021 17:36:42 Info: Remove Product Suites: True
07 Jul 2021 17:36:42 Info: Remove Firewalls: True
07 Jul 2021 17:36:42 Info: Remove Update Tools: False
07 Jul 2021 17:36:42 Info: Send Telemetry: True
07 Jul 2021 17:36:42 Info: Log Tracing: False
07 Jul 2021 17:36:42 Info: Log to C:\WINDOWS\TEMP\avremove.log
07 Jul 2021 17:36:42 Info: Default system language: ja_JP
07 Jul 2021 17:36:42 Info: Default character encoding: cp932
07 Jul 2021 17:36:42 Info: Operating system is 64-bit: True
07 Jul 2021 17:36:42 Info: Detected Trend Micro Maximum Security version 2015, 2017
07 Jul 2021 17:36:42 Info: ==============================================
07 Jul 2021 17:36:42 Failure: There were products detected, but some cannot be removed by this version of the tool
07 Jul 2021 17:36:44 Info: Known publishers list contains 41 entries
07 Jul 2021 17:36:47 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
Sophos Anti-Virus software detector - Version 2.19.0.142
Copyright (C) 2003-2021 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.19042]
There was a problem running the Competitor Removal tool
There were products detected, but some cannot be removed by this version of the tool
07 Jul 2021 18:13:24 Info: ==============================================
07 Jul 2021 18:13:24 Info: Running OS: Microsoft Windows 10 [Version 10.00.19042]
07 Jul 2021 18:13:24 Info: Current Competitor Removal Tool Settings
07 Jul 2021 18:13:24 Info: Product Version: Version 2.19.0.142
07 Jul 2021 18:13:24 Info: Using Product Catalog: Default
07 Jul 2021 18:13:24 Info: Run On Servers: True
07 Jul 2021 18:13:24 Info: Detection Only: False
07 Jul 2021 18:13:24 Info: Remove Anti-Virus: True
07 Jul 2021 18:13:24 Info: Remove Product Suites: True
07 Jul 2021 18:13:24 Info: Remove Firewalls: True
07 Jul 2021 18:13:24 Info: Remove Update Tools: False
07 Jul 2021 18:13:24 Info: Send Telemetry: True
07 Jul 2021 18:13:24 Info: Log Tracing: False
07 Jul 2021 18:13:24 Info: Log to C:\WINDOWS\TEMP\avremove.log
07 Jul 2021 18:13:24 Info: Default system language: ja_JP
07 Jul 2021 18:13:24 Info: Default character encoding: cp932
07 Jul 2021 18:13:24 Info: Operating system is 64-bit: True
07 Jul 2021 18:13:24 Info: Detected Trend Micro Maximum Security version 2015, 2017
07 Jul 2021 18:13:24 Info: ==============================================
07 Jul 2021 18:13:24 Failure: There were products detected, but some cannot be removed by this version of the tool
07 Jul 2021 18:13:26 Info: Known publishers list contains 41 entries
07 Jul 2021 18:13:29 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
Sophos Anti-Virus software detector - Version 2.19.0.142
Copyright (C) 2003-2021 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.19042]
There was a problem running the Competitor Removal tool
There were products detected, but some cannot be removed by this version of the tool
07 Jul 2021 19:20:43 Info: ==============================================
07 Jul 2021 19:20:43 Info: Running OS: Microsoft Windows 10 [Version 10.00.19042]
07 Jul 2021 19:20:43 Info: Current Competitor Removal Tool Settings
07 Jul 2021 19:20:43 Info: Product Version: Version 2.19.0.142
07 Jul 2021 19:20:43 Info: Using Product Catalog: Default
07 Jul 2021 19:20:43 Info: Run On Servers: True
07 Jul 2021 19:20:43 Info: Detection Only: False
07 Jul 2021 19:20:43 Info: Remove Anti-Virus: True
07 Jul 2021 19:20:43 Info: Remove Product Suites: True
07 Jul 2021 19:20:43 Info: Remove Firewalls: True
07 Jul 2021 19:20:43 Info: Remove Update Tools: False
07 Jul 2021 19:20:43 Info: Send Telemetry: True
07 Jul 2021 19:20:43 Info: Log Tracing: False
07 Jul 2021 19:20:43 Info: Log to C:\WINDOWS\TEMP\avremove.log
07 Jul 2021 19:20:43 Info: Default system language: ja_JP
07 Jul 2021 19:20:43 Info: Default character encoding: cp932
07 Jul 2021 19:20:43 Info: Operating system is 64-bit: True
07 Jul 2021 19:20:43 Info: Detected Trend Micro Maximum Security version 2015, 2017
07 Jul 2021 19:20:43 Info: ==============================================
07 Jul 2021 19:20:43 Failure: There were products detected, but some cannot be removed by this version of the tool
07 Jul 2021 19:20:45 Info: Known publishers list contains 41 entries
07 Jul 2021 19:20:48 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
Sophos Anti-Virus software detector - Version 2.19.0.142
Copyright (C) 2003-2021 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.19042]
There was a problem running the Competitor Removal tool
There were products detected, but some cannot be removed by this version of the tool
07 Jul 2021 19:30:32 Info: ==============================================
07 Jul 2021 19:30:32 Info: Running OS: Microsoft Windows 10 [Version 10.00.19042]
07 Jul 2021 19:30:32 Info: Current Competitor Removal Tool Settings
07 Jul 2021 19:30:32 Info: Product Version: Version 2.19.0.142
07 Jul 2021 19:30:32 Info: Using Product Catalog: Default
07 Jul 2021 19:30:32 Info: Run On Servers: True
07 Jul 2021 19:30:32 Info: Detection Only: False
07 Jul 2021 19:30:32 Info: Remove Anti-Virus: True
07 Jul 2021 19:30:32 Info: Remove Product Suites: True
07 Jul 2021 19:30:32 Info: Remove Firewalls: True
07 Jul 2021 19:30:33 Info: Remove Update Tools: False
07 Jul 2021 19:30:33 Info: Send Telemetry: True
07 Jul 2021 19:30:33 Info: Log Tracing: False
07 Jul 2021 19:30:33 Info: Log to C:\WINDOWS\TEMP\avremove.log
07 Jul 2021 19:30:33 Info: Default system language: ja_JP
07 Jul 2021 19:30:33 Info: Default character encoding: cp932
07 Jul 2021 19:30:33 Info: Operating system is 64-bit: True
07 Jul 2021 19:30:33 Info: Detected Trend Micro Maximum Security version 2015, 2017
07 Jul 2021 19:30:33 Info: ==============================================
07 Jul 2021 19:30:33 Failure: There were products detected, but some cannot be removed by this version of the tool
07 Jul 2021 19:30:34 Info: Known publishers list contains 41 entries
07 Jul 2021 19:30:37 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
Sophos Anti-Virus software detector - Version 2.19.0.142
Copyright (C) 2003-2021 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.19042]
There was a problem running the Competitor Removal tool
There were products detected, but some cannot be removed by this version of the tool
07 Jul 2021 20:20:45 Info: ==============================================
07 Jul 2021 20:20:45 Info: Running OS: Microsoft Windows 10 [Version 10.00.19042]
07 Jul 2021 20:20:45 Info: Current Competitor Removal Tool Settings
07 Jul 2021 20:20:45 Info: Product Version: Version 2.19.0.142
07 Jul 2021 20:20:45 Info: Using Product Catalog: Default
07 Jul 2021 20:20:45 Info: Run On Servers: True
07 Jul 2021 20:20:45 Info: Detection Only: False
07 Jul 2021 20:20:45 Info: Remove Anti-Virus: True
07 Jul 2021 20:20:45 Info: Remove Product Suites: True
07 Jul 2021 20:20:45 Info: Remove Firewalls: True
07 Jul 2021 20:20:45 Info: Remove Update Tools: False
07 Jul 2021 20:20:45 Info: Send Telemetry: True
07 Jul 2021 20:20:45 Info: Log Tracing: False
07 Jul 2021 20:20:45 Info: Log to C:\WINDOWS\TEMP\avremove.log
07 Jul 2021 20:20:45 Info: Default system language: ja_JP
07 Jul 2021 20:20:45 Info: Default character encoding: cp932
07 Jul 2021 20:20:45 Info: Operating system is 64-bit: True
07 Jul 2021 20:20:45 Info: Detected Trend Micro Maximum Security version 2015, 2017
07 Jul 2021 20:20:45 Info: ==============================================
07 Jul 2021 20:20:45 Failure: There were products detected, but some cannot be removed by this version of the tool
07 Jul 2021 20:20:48 Info: Known publishers list contains 41 entries
07 Jul 2021 20:20:51 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
Sophos Anti-Virus software detector - Version 2.19.0.142
Copyright (C) 2003-2021 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.19042]
There was a problem running the Competitor Removal tool
There were products detected, but some cannot be removed by this version of the tool
07 Jul 2021 20:57:39 Info: ==============================================
07 Jul 2021 20:57:39 Info: Running OS: Microsoft Windows 10 [Version 10.00.19043]
07 Jul 2021 20:57:39 Info: Current Competitor Removal Tool Settings
07 Jul 2021 20:57:39 Info: Product Version: Version 2.19.0.142
07 Jul 2021 20:57:39 Info: Using Product Catalog: Default
07 Jul 2021 20:57:39 Info: Run On Servers: True
07 Jul 2021 20:57:39 Info: Detection Only: False
07 Jul 2021 20:57:39 Info: Remove Anti-Virus: True
07 Jul 2021 20:57:39 Info: Remove Product Suites: True
07 Jul 2021 20:57:39 Info: Remove Firewalls: True
07 Jul 2021 20:57:39 Info: Remove Update Tools: False
07 Jul 2021 20:57:39 Info: Send Telemetry: True
07 Jul 2021 20:57:39 Info: Log Tracing: False
07 Jul 2021 20:57:39 Info: Log to C:\WINDOWS\TEMP\avremove.log
07 Jul 2021 20:57:39 Info: Default system language: ja_JP
07 Jul 2021 20:57:39 Info: Default character encoding: cp932
07 Jul 2021 20:57:39 Info: Operating system is 64-bit: True
07 Jul 2021 20:57:39 Info: Detected Trend Micro Maximum Security version 2015, 2017
07 Jul 2021 20:57:39 Info: ==============================================
07 Jul 2021 20:57:39 Failure: There were products detected, but some cannot be removed by this version of the tool
07 Jul 2021 20:57:41 Info: Known publishers list contains 41 entries
07 Jul 2021 20:57:44 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
Sophos Anti-Virus software detector - Version 2.19.0.142
Copyright (C) 2003-2021 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.19043]
There was a problem running the Competitor Removal tool
There were products detected, but some cannot be removed by this version of the tool
08 Jul 2021 08:59:14 Info: ==============================================
08 Jul 2021 08:59:14 Info: Running OS: Microsoft Windows 10 [Version 10.00.19043]
08 Jul 2021 08:59:14 Info: Current Competitor Removal Tool Settings
08 Jul 2021 08:59:14 Info: Product Version: Version 2.19.0.142
08 Jul 2021 08:59:14 Info: Using Product Catalog: Default
08 Jul 2021 08:59:14 Info: Run On Servers: True
08 Jul 2021 08:59:14 Info: Detection Only: False
08 Jul 2021 08:59:14 Info: Remove Anti-Virus: True
08 Jul 2021 08:59:14 Info: Remove Product Suites: True
08 Jul 2021 08:59:14 Info: Remove Firewalls: True
08 Jul 2021 08:59:14 Info: Remove Update Tools: False
08 Jul 2021 08:59:14 Info: Send Telemetry: True
08 Jul 2021 08:59:14 Info: Log Tracing: False
08 Jul 2021 08:59:14 Info: Log to C:\WINDOWS\TEMP\avremove.log
08 Jul 2021 08:59:14 Info: Default system language: ja_JP
08 Jul 2021 08:59:14 Info: Default character encoding: cp932
08 Jul 2021 08:59:14 Info: Operating system is 64-bit: True
08 Jul 2021 08:59:14 Info: Detected Trend Micro Maximum Security version 2015, 2017
08 Jul 2021 08:59:14 Info: ==============================================
08 Jul 2021 08:59:14 Failure: There were products detected, but some cannot be removed by this version of the tool
08 Jul 2021 08:59:16 Info: Known publishers list contains 41 entries
08 Jul 2021 08:59:19 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
Sophos Anti-Virus software detector - Version 2.19.0.142
Copyright (C) 2003-2021 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.19043]
There was a problem running the Competitor Removal tool
There were products detected, but some cannot be removed by this version of the tool
08 Jul 2021 09:55:58 Info: ==============================================
08 Jul 2021 09:55:58 Info: Running OS: Microsoft Windows 10 [Version 10.00.19043]
08 Jul 2021 09:55:58 Info: Current Competitor Removal Tool Settings
08 Jul 2021 09:55:58 Info: Product Version: Version 2.19.0.142
08 Jul 2021 09:55:58 Info: Using Product Catalog: Default
08 Jul 2021 09:55:58 Info: Run On Servers: True
08 Jul 2021 09:55:58 Info: Detection Only: False
08 Jul 2021 09:55:58 Info: Remove Anti-Virus: True
08 Jul 2021 09:55:58 Info: Remove Product Suites: True
08 Jul 2021 09:55:58 Info: Remove Firewalls: True
08 Jul 2021 09:55:58 Info: Remove Update Tools: False
08 Jul 2021 09:55:58 Info: Send Telemetry: True
08 Jul 2021 09:55:58 Info: Log Tracing: False
08 Jul 2021 09:55:58 Info: Log to C:\WINDOWS\TEMP\avremove.log
08 Jul 2021 09:55:58 Info: Default system language: ja_JP
08 Jul 2021 09:55:58 Info: Default character encoding: cp932
08 Jul 2021 09:55:58 Info: Operating system is 64-bit: True
08 Jul 2021 09:55:58 Info: Detected Trend Micro Maximum Security version 2015, 2017
08 Jul 2021 09:55:58 Info: ==============================================
08 Jul 2021 09:55:58 Failure: There were products detected, but some cannot be removed by this version of the tool
08 Jul 2021 09:56:00 Info: Known publishers list contains 41 entries
08 Jul 2021 09:56:04 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
Sophos Anti-Virus software detector - Version 2.19.0.142
Copyright (C) 2003-2021 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.19043]
There was a problem running the Competitor Removal tool
There were products detected, but some cannot be removed by this version of the tool
08 Jul 2021 10:56:43 Info: ==============================================
08 Jul 2021 10:56:43 Info: Running OS: Microsoft Windows 10 [Version 10.00.19043]
08 Jul 2021 10:56:43 Info: Current Competitor Removal Tool Settings
08 Jul 2021 10:56:43 Info: Product Version: Version 2.19.0.142
08 Jul 2021 10:56:43 Info: Using Product Catalog: Default
08 Jul 2021 10:56:43 Info: Run On Servers: True
08 Jul 2021 10:56:43 Info: Detection Only: False
08 Jul 2021 10:56:43 Info: Remove Anti-Virus: True
08 Jul 2021 10:56:43 Info: Remove Product Suites: True
08 Jul 2021 10:56:43 Info: Remove Firewalls: True
08 Jul 2021 10:56:43 Info: Remove Update Tools: False
08 Jul 2021 10:56:43 Info: Send Telemetry: True
08 Jul 2021 10:56:43 Info: Log Tracing: False
08 Jul 2021 10:56:43 Info: Log to C:\WINDOWS\TEMP\avremove.log
08 Jul 2021 10:56:43 Info: Default system language: ja_JP
08 Jul 2021 10:56:43 Info: Default character encoding: cp932
08 Jul 2021 10:56:43 Info: Operating system is 64-bit: True
08 Jul 2021 10:56:44 Info: Detected Trend Micro Maximum Security version 2015, 2017
08 Jul 2021 10:56:44 Info: ==============================================
08 Jul 2021 10:56:44 Failure: There were products detected, but some cannot be removed by this version of the tool
08 Jul 2021 10:56:45 Info: Known publishers list contains 41 entries
08 Jul 2021 10:56:48 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
Sophos Anti-Virus software detector - Version 2.19.0.142
Copyright (C) 2003-2021 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.19043]
There was a problem running the Competitor Removal tool
There were products detected, but some cannot be removed by this version of the tool
08 Jul 2021 11:56:46 Info: ==============================================
08 Jul 2021 11:56:46 Info: Running OS: Microsoft Windows 10 [Version 10.00.19043]
08 Jul 2021 11:56:46 Info: Current Competitor Removal Tool Settings
08 Jul 2021 11:56:46 Info: Product Version: Version 2.19.0.142
08 Jul 2021 11:56:46 Info: Using Product Catalog: Default
08 Jul 2021 11:56:46 Info: Run On Servers: True
08 Jul 2021 11:56:46 Info: Detection Only: False
08 Jul 2021 11:56:46 Info: Remove Anti-Virus: True
08 Jul 2021 11:56:46 Info: Remove Product Suites: True
08 Jul 2021 11:56:46 Info: Remove Firewalls: True
08 Jul 2021 11:56:46 Info: Remove Update Tools: False
08 Jul 2021 11:56:46 Info: Send Telemetry: True
08 Jul 2021 11:56:46 Info: Log Tracing: False
08 Jul 2021 11:56:46 Info: Log to C:\WINDOWS\TEMP\avremove.log
08 Jul 2021 11:56:46 Info: Default system language: ja_JP
08 Jul 2021 11:56:46 Info: Default character encoding: cp932
08 Jul 2021 11:56:46 Info: Operating system is 64-bit: True
08 Jul 2021 11:56:46 Info: Detected Trend Micro Maximum Security version 2015, 2017
08 Jul 2021 11:56:46 Info: ==============================================
08 Jul 2021 11:56:46 Failure: There were products detected, but some cannot be removed by this version of the tool
08 Jul 2021 11:56:48 Info: Known publishers list contains 41 entries
08 Jul 2021 11:56:51 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
Sophos Anti-Virus software detector - Version 2.19.0.142
Copyright (C) 2003-2021 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.19043]
There was a problem running the Competitor Removal tool
There were products detected, but some cannot be removed by this version of the tool
08 Jul 2021 12:56:44 Info: ==============================================
08 Jul 2021 12:56:44 Info: Running OS: Microsoft Windows 10 [Version 10.00.19043]
08 Jul 2021 12:56:44 Info: Current Competitor Removal Tool Settings
08 Jul 2021 12:56:44 Info: Product Version: Version 2.19.0.142
08 Jul 2021 12:56:44 Info: Using Product Catalog: Default
08 Jul 2021 12:56:44 Info: Run On Servers: True
08 Jul 2021 12:56:44 Info: Detection Only: False
08 Jul 2021 12:56:44 Info: Remove Anti-Virus: True
08 Jul 2021 12:56:44 Info: Remove Product Suites: True
08 Jul 2021 12:56:44 Info: Remove Firewalls: True
08 Jul 2021 12:56:44 Info: Remove Update Tools: False
08 Jul 2021 12:56:44 Info: Send Telemetry: True
08 Jul 2021 12:56:44 Info: Log Tracing: False
08 Jul 2021 12:56:44 Info: Log to C:\WINDOWS\TEMP\avremove.log
08 Jul 2021 12:56:44 Info: Default system language: ja_JP
08 Jul 2021 12:56:44 Info: Default character encoding: cp932
08 Jul 2021 12:56:44 Info: Operating system is 64-bit: True
08 Jul 2021 12:56:44 Info: Detected Trend Micro Maximum Security version 2015, 2017
08 Jul 2021 12:56:44 Info: ==============================================
08 Jul 2021 12:56:44 Failure: There were products detected, but some cannot be removed by this version of the tool
08 Jul 2021 12:56:46 Info: Known publishers list contains 41 entries
08 Jul 2021 12:56:49 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
Sophos Anti-Virus software detector - Version 2.19.0.142
Copyright (C) 2003-2021 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.19043]
There was a problem running the Competitor Removal tool
There were products detected, but some cannot be removed by this version of the tool
08 Jul 2021 14:46:38 Info: ==============================================
08 Jul 2021 14:46:38 Info: Running OS: Microsoft Windows 10 [Version 10.00.19043]
08 Jul 2021 14:46:38 Info: Current Competitor Removal Tool Settings
08 Jul 2021 14:46:38 Info: Product Version: Version 2.19.0.142
08 Jul 2021 14:46:38 Info: Using Product Catalog: Default
08 Jul 2021 14:46:38 Info: Run On Servers: True
08 Jul 2021 14:46:38 Info: Detection Only: False
08 Jul 2021 14:46:38 Info: Remove Anti-Virus: True
08 Jul 2021 14:46:38 Info: Remove Product Suites: True
08 Jul 2021 14:46:38 Info: Remove Firewalls: True
08 Jul 2021 14:46:38 Info: Remove Update Tools: False
08 Jul 2021 14:46:38 Info: Send Telemetry: True
08 Jul 2021 14:46:38 Info: Log Tracing: False
08 Jul 2021 14:46:38 Info: Log to C:\WINDOWS\TEMP\avremove.log
08 Jul 2021 14:46:38 Info: Default system language: ja_JP
08 Jul 2021 14:46:38 Info: Default character encoding: cp932
08 Jul 2021 14:46:38 Info: Operating system is 64-bit: True
08 Jul 2021 14:46:38 Info: Detected Trend Micro Maximum Security version 2015, 2017
08 Jul 2021 14:46:38 Info: ==============================================
08 Jul 2021 14:46:38 Failure: There were products detected, but some cannot be removed by this version of the tool
08 Jul 2021 14:46:40 Info: Known publishers list contains 41 entries
08 Jul 2021 14:46:43 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
Sophos Anti-Virus software detector - Version 2.19.0.142
Copyright (C) 2003-2021 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.19043]
There was a problem running the Competitor Removal tool
There were products detected, but some cannot be removed by this version of the tool
08 Jul 2021 15:47:00 Info: ==============================================
08 Jul 2021 15:47:00 Info: Running OS: Microsoft Windows 10 [Version 10.00.19043]
08 Jul 2021 15:47:00 Info: Current Competitor Removal Tool Settings
08 Jul 2021 15:47:00 Info: Product Version: Version 2.19.0.142
08 Jul 2021 15:47:00 Info: Using Product Catalog: Default
08 Jul 2021 15:47:00 Info: Run On Servers: True
08 Jul 2021 15:47:00 Info: Detection Only: False
08 Jul 2021 15:47:00 Info: Remove Anti-Virus: True
08 Jul 2021 15:47:00 Info: Remove Product Suites: True
08 Jul 2021 15:47:00 Info: Remove Firewalls: True
08 Jul 2021 15:47:00 Info: Remove Update Tools: False
08 Jul 2021 15:47:00 Info: Send Telemetry: True
08 Jul 2021 15:47:00 Info: Log Tracing: False
08 Jul 2021 15:47:00 Info: Log to C:\WINDOWS\TEMP\avremove.log
08 Jul 2021 15:47:00 Info: Default system language: ja_JP
08 Jul 2021 15:47:00 Info: Default character encoding: cp932
08 Jul 2021 15:47:00 Info: Operating system is 64-bit: True
08 Jul 2021 15:47:01 Info: Detected Trend Micro Maximum Security version 2015, 2017
08 Jul 2021 15:47:01 Info: ==============================================
08 Jul 2021 15:47:01 Failure: There were products detected, but some cannot be removed by this version of the tool
08 Jul 2021 15:47:04 Info: Known publishers list contains 41 entries
08 Jul 2021 15:47:08 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
Sophos Anti-Virus software detector - Version 2.19.0.142
Copyright (C) 2003-2021 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.19043]
There was a problem running the Competitor Removal tool
There were products detected, but some cannot be removed by this version of the tool
08 Jul 2021 17:18:24 Info: ==============================================
08 Jul 2021 17:18:24 Info: Running OS: Microsoft Windows 10 [Version 10.00.19043]
08 Jul 2021 17:18:24 Info: Current Competitor Removal Tool Settings
08 Jul 2021 17:18:24 Info: Product Version: Version 2.19.0.142
08 Jul 2021 17:18:24 Info: Using Product Catalog: Default
08 Jul 2021 17:18:24 Info: Run On Servers: True
08 Jul 2021 17:18:24 Info: Detection Only: False
08 Jul 2021 17:18:24 Info: Remove Anti-Virus: True
08 Jul 2021 17:18:24 Info: Remove Product Suites: True
08 Jul 2021 17:18:24 Info: Remove Firewalls: True
08 Jul 2021 17:18:24 Info: Remove Update Tools: False
08 Jul 2021 17:18:24 Info: Send Telemetry: True
08 Jul 2021 17:18:24 Info: Log Tracing: False
08 Jul 2021 17:18:24 Info: Log to C:\WINDOWS\TEMP\avremove.log
08 Jul 2021 17:18:24 Info: Default system language: ja_JP
08 Jul 2021 17:18:24 Info: Default character encoding: cp932
08 Jul 2021 17:18:24 Info: Operating system is 64-bit: True
08 Jul 2021 17:18:24 Info: Detected Trend Micro Maximum Security version 2015, 2017
08 Jul 2021 17:18:24 Info: ==============================================
08 Jul 2021 17:18:24 Failure: There were products detected, but some cannot be removed by this version of the tool
08 Jul 2021 17:18:26 Info: Known publishers list contains 41 entries
08 Jul 2021 17:18:29 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
Sophos Anti-Virus software detector - Version 2.19.0.142
Copyright (C) 2003-2021 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.19043]
There was a problem running the Competitor Removal tool
There were products detected, but some cannot be removed by this version of the tool
Glad you sorted SAV.
I assume the Sophos Device Encryption Service service exists and can be started?
It's auto delay start so can take a while after boot to start but Sophos Health does take this into account before reporting it as an error. I just wonder if the state in Central is transient and now it's started?
If it starts and running, check:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\Health\Status
and the named value "service.Sophos Device Encryption Service" and check it it is set to 0 for running. If not, what value is it?
The Health log under: C:\ProgramData\Sophos\Health\Logs\ can be checked to see it's view of the services.
Got it ! It's 0 now and the Sophos Central is fine now.
I found that the "Data Protection is off" in the Sophos Intercept X interface means I didn't turn on the encryption policy. But shouldn't be a problem now.
Thanks a lot !
Got it ! It's 0 now and the Sophos Central is fine now.
I found that the "Data Protection is off" in the Sophos Intercept X interface means I didn't turn on the encryption policy. But shouldn't be a problem now.
Thanks a lot !