Hello,
I just tried to install the agent and it failed as shown below - taken from the log file, please advise, thanks
Started C:\Users\$hnguyen\AppData\Local\Temp\2\sfl-16115200\Setup.exe
2021-06-17T20:59:05.8936013Z INFO : Stage 1 command-line options:
2021-06-17T20:59:05.8936013Z INFO : ---
2021-06-17T20:59:05.8936013Z INFO : Quiet mode on: 0
2021-06-17T20:59:05.8936013Z INFO : Automatic Proxy detection disabled: 0
2021-06-17T20:59:05.8936013Z INFO : No feedback mode on: 0
2021-06-17T20:59:05.8936013Z INFO : Dump feedback enabled: 0
2021-06-17T20:59:05.8936013Z INFO : Bypass competitor removal: 0
2021-06-17T20:59:05.8936013Z INFO : Using CRT catalog file path: --
2021-06-17T20:59:05.8936013Z INFO : Only register endpoint with Central: 0
2021-06-17T20:59:05.8936013Z INFO : Log messages between endpoint and Central: 0
2021-06-17T20:59:05.8936013Z INFO : Log command-line passed to executables: 0
2021-06-17T20:59:05.8936013Z INFO : Using custom server that hosts the installer stage2 filename: --
2021-06-17T20:59:05.8936013Z INFO : Using cloud group: --
2021-06-17T20:59:05.8936013Z INFO : Overriding computer name: --
2021-06-17T20:59:05.8936013Z INFO : Overriding computer description: --
2021-06-17T20:59:05.8936013Z INFO : Overriding domain name: --
2021-06-17T20:59:05.8936013Z INFO : Language will be set to: --
2021-06-17T20:59:05.8936013Z INFO : Using message relays: --
2021-06-17T20:59:05.8936013Z INFO : Proxy address: --
2021-06-17T20:59:05.8936013Z INFO : Proxy user name: --
2021-06-17T20:59:05.8936013Z INFO : Using custom customer token: --
2021-06-17T20:59:05.8936013Z INFO : Using specified products: --
2021-06-17T20:59:05.8936013Z INFO : Using certificates from the program data folder: 0
2021-06-17T20:59:05.8936013Z INFO : Using custom customer ID: --
2021-06-17T20:59:05.8936013Z INFO : Using specified user ID: --
2021-06-17T20:59:05.8936013Z INFO : Using local install source: --
2021-06-17T20:59:05.8936013Z INFO : Using experimental SRV: --
2021-06-17T20:59:05.8936013Z INFO : Invoked as part of SEC migration: 0
2021-06-17T20:59:05.8936013Z INFO : ---
2021-06-17T20:59:05.9092215Z INFO : Detected architecture: 2
2021-06-17T20:59:05.9092215Z INFO : Using x86 program files for stage 2
2021-06-17T20:59:05.9092215Z INFO : Target path: C:\\Program Files (x86)\\Sophos\\CloudInstaller
2021-06-17T20:59:05.9092215Z INFO : Running on x64, requesting x86 Stage2
2021-06-17T20:59:05.9092215Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/e5aac8de-5c38-4378-8c44-1052bd83e1e9
2021-06-17T20:59:05.9092215Z INFO : Did not discover an URL for a PAC file
2021-06-17T20:59:05.9092215Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2021-06-17T20:59:05.9092215Z INFO : Set security protocol: 00000800
2021-06-17T20:59:05.9092215Z INFO : Opening connection to api-cloudstation-us-east-2.prod.hydra.sophos.com
2021-06-17T20:59:05.9092215Z INFO : Request content size: 31
2021-06-17T20:59:06.1279166Z INFO : Sending request
2021-06-17T20:59:06.1279166Z INFO : Request sent
2021-06-17T20:59:06.1904026Z INFO : Sending request
2021-06-17T20:59:06.1904026Z INFO : Request sent
2021-06-17T20:59:06.1904026Z INFO : Response status code: 200
2021-06-17T20:59:06.1904026Z INFO : Response data size: 176
2021-06-17T20:59:06.1904026Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2021-06-17T20:59:06.1904026Z INFO : Parsing message received for Stage 2 filename: '{"mcs_server":"mcs2-cloudstation-us-east-2.prod.hydra.sophos.com","stage2_filename":"stage2-1.11.276.0-2ab0cad479824129febb823c7190f86f17b2f8b1b7261f0bd50e280ddb5250d5.tar.gz"}'
2021-06-17T20:59:06.1904026Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/stage2-1.11.276.0-2ab0cad479824129febb823c7190f86f17b2f8b1b7261f0bd50e280ddb5250d5.tar.gz
2021-06-17T20:59:06.1904026Z INFO : Did not discover an URL for a PAC file
2021-06-17T20:59:06.1904026Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2021-06-17T20:59:06.1904026Z INFO : Set security protocol: 00000800
2021-06-17T20:59:06.1904026Z INFO : Opening connection to downloads.sophos.com
2021-06-17T20:59:06.1904026Z INFO : Request content size: 0
2021-06-17T20:59:27.2521461Z ERROR : WinHttpSendRequest failed with error 12002
2021-06-17T20:59:27.2521461Z INFO : Failed to connect using proxy '' with error: WinHttpSendRequest failed
2021-06-17T20:59:27.2521461Z INFO : Cleaning up extracted files
2021-06-17T20:59:29.8191091Z INFO : FindMainWindow: pid=0
2021-06-17T20:59:29.8346867Z ERROR : Exception: Failed to download stage-2 archive. Status code: --: Failed to connect with any proxy
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