XG Firewall marking Endpoint to "at risk" - Endpoint reporting Heartbeat Status 3

Why is this endpoint reporting Heartbeat Status Red to our XG Firewall this morning? Status "At Risk"!

As result the user cannot access most applications.

XG Showing this:

Central is showing this:

XG Log:

XG430_WP02_SFOS 18.0.5 MR-5-Build586# grep "xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx" /log/heartbeatd.log
2021-06-14 09:28:19 INFO EndpointStorage.cpp[17627]:114 endpoint_connectivity_cb - Connectivity changed for <xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx>: <3> -> <1>
2021-06-14 09:28:19 INFO EpStateListBroker.cpp[17627]:56 markEndpointForUpdates - Endpoint marked for receiving Stonewall updates: xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx(SSL-VPN-IP.40)
2021-06-14 09:28:25 INFO ModuleStatus.cpp[17627]:138 processMessageStatus - Status request received from endpoint: xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx (SSL-VPN-IP.40) health: 3
2021-06-14 09:32:00 INFO SacProcessor.cpp[17627]:64 discardApp - Sent switchOffConnectionInfo request to endpoint: <xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx>, Application path :C:\134program files (x86)\134mozilla firefox\134firefox.exe
2021-06-14 09:32:50 INFO EndpointStorage.cpp[17627]:114 endpoint_connectivity_cb - Connectivity changed for <xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx>: <1> -> <5>
2021-06-14 09:32:53 INFO EndpointStorage.cpp[17627]:114 endpoint_connectivity_cb - Connectivity changed for <xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx>: <5> -> <1>
2021-06-14 09:32:53 INFO EpStateListBroker.cpp[17627]:56 markEndpointForUpdates - Endpoint marked for receiving Stonewall updates: xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx(SSL-VPN-IP.40)
2021-06-14 09:32:55 INFO ModuleStatus.cpp[17627]:138 processMessageStatus - Status request received from endpoint: xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx (SSL-VPN-IP.40) health: 3
2021-06-14 09:37:01 INFO SacProcessor.cpp[17627]:64 discardApp - Sent switchOffConnectionInfo request to endpoint: <xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx>, Application path :C:\134program files (x86)\134mozilla firefox\134firefox.exe
2021-06-14 10:02:23 INFO EndpointStorage.cpp[17627]:114 endpoint_connectivity_cb - Connectivity changed for <xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx>: <1> -> <3>
2021-06-14 10:02:31 INFO EndpointStorage.cpp[17627]:114 endpoint_connectivity_cb - Connectivity changed for <xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx>: <3> -> <1>
2021-06-14 10:02:31 INFO EpStateListBroker.cpp[17627]:56 markEndpointForUpdates - Endpoint marked for receiving Stonewall updates: xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx(SSL-VPN-IP.15)
2021-06-14 10:02:34 INFO ModuleStatus.cpp[17627]:138 processMessageStatus - Status request received from endpoint: xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx (SSL-VPN-IP.15) health: 3
2021-06-14 10:13:31 INFO EndpointStorage.cpp[17627]:114 endpoint_connectivity_cb - Connectivity changed for <xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx>: <1> -> <3>
2021-06-14 10:13:34 INFO EndpointStorage.cpp[17627]:114 endpoint_connectivity_cb - Connectivity changed for <xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx>: <3> -> <1>
2021-06-14 10:13:35 INFO EpStateListBroker.cpp[17627]:56 markEndpointForUpdates - Endpoint marked for receiving Stonewall updates: xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx(SSL-VPN-IP.10)
2021-06-14 10:13:44 INFO ModuleStatus.cpp[17627]:138 processMessageStatus - Status request received from endpoint: xxxxxxx-4c58-4236-9dbc-xxxxxxxxxxx (SSL-VPN-IP.10) health: 3



changed topic to better match the problem
[bearbeitet von: LHerzog um 11:10 AM (GMT -7) am 26 Aug 2021]
Parents
  • The only thing that stands out is the services missing or stopped - do you have access to the machine? If yes, open the Endpoint Self-Help tool and see if it reports the same. If it does - then see which service is at fault and correct it. If it doesn't, take a look at the registry and see if the key HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\Health\Status has anything other than 1 for admin, health, service, or threat.

    RichardP

    Program Manager, Support Readiness | CISSP | Sophos Technical Support
    Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

Reply
  • The only thing that stands out is the services missing or stopped - do you have access to the machine? If yes, open the Endpoint Self-Help tool and see if it reports the same. If it does - then see which service is at fault and correct it. If it doesn't, take a look at the registry and see if the key HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\Health\Status has anything other than 1 for admin, health, service, or threat.

    RichardP

    Program Manager, Support Readiness | CISSP | Sophos Technical Support
    Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

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