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Problems with updating services, particularly MCS, since approx end May

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I already have a ticket open with Sophos - I'm just interested in seeing if other's have experienced this. 

Since approximately end of May, we're running into issues with the MCS Agent and Client and File Scanner services failing to update and requiring regular troubleshooting. Zap is required to get the best results, but the issues recur within a few days.

Sophos solutions thus far are deletion of cache, lots of restarts and Zap - but this isn't sustainable really. 

It's not all endpoints, but is a substantial number of servers and desktops and is consuming a lot of IT time to try resolve. 

Anyone else experiencing similar? 



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  • 0 in reply to Sophos User930

    Hi there,

    As mentioned - I do have a call open with Sophos already, which includes them doing log analysis -  I just wanted to gauge if this is something that's just affecting us (which makes it a local issue) or a much wider issue (Sophos) - the fact no one else has commented suggests it's just us. 

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