Force message relay after migrating from SEC to Central

Hi to all,

I have a problem after migrating a client from SEC to Central, the problem is that the client as a message relay stays connected to the old SUM and fails to communicate with the Central Dashboard.
Even if I uninstall and reinstall it it remains connected to the old SUM.
Is there any way to force a specific message relay?

Parents
  • Hi there,

    When you mentioned forced connect to your old SUM. does it mean that you are still not fully migrated all your systems to central? By default, once you have migrated your license from on-prem to cloud, automatically the update path of your endpoint will be directed right away to Central and will bypass any active SUM server in your environment and will connect to your new Message relay if you have set-up one in your central dashboard. 

    GlennSen 
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
Reply
  • Hi there,

    When you mentioned forced connect to your old SUM. does it mean that you are still not fully migrated all your systems to central? By default, once you have migrated your license from on-prem to cloud, automatically the update path of your endpoint will be directed right away to Central and will bypass any active SUM server in your environment and will connect to your new Message relay if you have set-up one in your central dashboard. 

    GlennSen 
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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