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Sophos thin client installer for MSP's (Failing to install, Server name illegal characters)

Tom Watson1

As title states using the pre built connectwise automate client thin installer script we are getting this error

 Started C:\WINDOWS\TEMP\sfl-94c8f000\Setup.exe
2021-06-04T14:19:10.7548436Z INFO : Stage 1 command-line options:
2021-06-04T14:19:10.7548436Z INFO : ---
2021-06-04T14:19:10.7548436Z INFO : Quiet mode on: 1
2021-06-04T14:19:10.7548436Z INFO : Automatic Proxy detection disabled: 0
2021-06-04T14:19:10.7548436Z INFO : No feedback mode on: 0
2021-06-04T14:19:10.7548436Z INFO : Dump feedback enabled: 0
2021-06-04T14:19:10.7548436Z INFO : Bypass competitor removal: 0
2021-06-04T14:19:10.7548436Z INFO : Using CRT catalog file path: --
2021-06-04T14:19:10.7548436Z INFO : Only register endpoint with Central: 0
2021-06-04T14:19:10.7548436Z INFO : Log messages between endpoint and Central: 0
2021-06-04T14:19:10.7548436Z INFO : Log command-line passed to executables: 0
2021-06-04T14:19:10.7548436Z INFO : Using custom server that hosts the installer stage2 filename : api-us01.central.sophos.com
2021-06-04T14:19:10.7548436Z INFO : Using cloud user: --
2021-06-04T14:19:10.7548436Z INFO : Using cloud group: --
2021-06-04T14:19:10.7548436Z INFO : Overriding computer name: --
2021-06-04T14:19:10.7548436Z INFO : Overriding computer description: --
2021-06-04T14:19:10.7548436Z INFO : Overriding domain name: --
2021-06-04T14:19:10.7704672Z INFO : Language will be set to: --
2021-06-04T14:19:10.7704672Z INFO : Using message relays: --
2021-06-04T14:19:10.7704672Z INFO : Proxy address: --
2021-06-04T14:19:10.7704672Z INFO : Proxy user name: --
2021-06-04T14:19:10.7704672Z INFO : Using custom customer token: 198c20fa-4737-439f-aebf-4ce2cd56fd7f
2021-06-04T14:19:10.7704672Z INFO : Using specified products: antivirus,intercept
2021-06-04T14:19:10.7704672Z INFO : Using certificates from the MCS app data folder.: 0
2021-06-04T14:19:10.7704672Z INFO : Using custom customer id.: --
2021-06-04T14:19:10.7704672Z INFO : ---
2021-06-04T14:19:10.7704672Z ERROR : Exception: Server name contains illegal characters

The custom server host name came out of the sophos central automate plugin, any tips on where to go from here?



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