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Intercept X on Windows Server 2016 - unable to backup/create VSS for host

Hi all,

since Installation of  "Intercept X" on Windows Server 2016 (Hyper-V server) the server is unable to backup system state and VMs because it is unable to create a VSS.

Backup logs error 517 error 807800C5 (preparation for VSS) followed by error 513 (capi2).

Backup is done by wbadmin.

Was fine before for month...

Any hints?



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  • Isolating the component that might be interacting would be my first tests given that you can reproduce it easily it seems. There are really 3 main components to focus on: HMPA, SAV and the Core agent. I would try:

    1. Rename hmpalert.sys from \windows\system32\drivers\ and reboot.  This will eliminate HMPA from the issue.
    Does it work?

    2. Add a realtime scanning exclusion of C: and any other drive for this computer creating a new threat protection policy and linking this one computer to it.  This would at least prove that scanning is related.
    You should see under the key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Endpoint Defense\Scanning\Config
    in the OnAccessExcludeFilePaths value, the drives, e.g. C: D: as a test the policy has arrived.
    Does it work?

    3. Stop the SAV components of interest from an admin prompt, i.e. the service and unloading the driver by running:
    net stop savservice
    fltmc unload savonacess

    Check running fltmc.exe that savonaccess is not loaded.
    Does it work?

    4. Rename sophosed.sys under \windows\system32\drivers\
    Reboot
    Does it work?

    These are all high level checks to help narrow down which component could be involved.