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Failed to install hmpa64: general error and machines not updating

New to Sophos, migrating to Sophos Central from Kaspersky Endpoint Security, and quite a few of our machines seem to have issues with 'failed to install hmpa64: general error'.

The quick and easy resolution to this seems to be to get the machines having the issue to do a restart, however, it has to be a restart and doing a shutdown and a switch on doesn't make any difference.  

Is there a reason why it has to be a reboot and not a shutdown/switch on and once we've got everyone to do a restart, is this issue likely to come up again?



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