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Outlook OST corrupt error

subahar ramasamy

Hello

We are seeing issues in our outlook 2013. Outlook will hang and then user force to quit the application, then when we try re-launch the outlook application we get outlook.ost is corrupted error. But if we restart the machine the same OST file works fine for few hours and the same issue happen again.

For testing we uninstalled the Sophos Endpoint from the machine and the issue is disappeared, Below are the details about our setup.

Windows 10  version10.0.19042.867

Outlook 2013 Version 15.0.5327.1000

Exchange 2013 CU 23

Sophos Endpoint Agent 2.15.4

Is anyone seeing this behavior please update me.



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  • 0

    Hi,

    How many systems are currently experiencing the said issue? Before proceeding on removing the AV have you tried to perform a repair OST using OST repair tool which is built-in from MS office application? You may try this first and see what happens. If the issue persist, you can follow this Article for basic troubleshooting. for you to Identify what components cause the issue.

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Reply
  • 0

    Hi,

    How many systems are currently experiencing the said issue? Before proceeding on removing the AV have you tried to perform a repair OST using OST repair tool which is built-in from MS office application? You may try this first and see what happens. If the issue persist, you can follow this Article for basic troubleshooting. for you to Identify what components cause the issue.

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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