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MCS client doesn't use system proxy (WPAD)

On a Windows10 with system proxy configured via WPAD, the MCS component doesn't use this configuration and goes directly via gateway.

These are the logs from McsClient.log:

2021-03-17T13:33:55.889Z [ 5088: 6040] [v4.13.16.0] INFO GET mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com:443/.../...
2021-03-17T13:33:55.917Z [ 5088: 6040] [v4.13.16.0] INFO 200 : sent=0 rcvd=140 elapsed=28ms
2021-03-17T13:33:55.917Z [ 5088: 6040] [v4.13.16.0] INFO Establishing push connection
2021-03-17T13:33:55.919Z [ 5088: 6040] [v4.13.16.0] INFO [push]: [connect] trying server mcs-push-server-eu-central-1.prod.hydra.sophos.com/ps
2021-03-17T13:33:55.919Z [ 5088: 6040] [v4.13.16.0] INFO [push]: [connect] trying direct connection without a proxy
2021-03-17T13:33:55.919Z [ 5088: 6040] [v4.13.16.0] INFO GET mcs-push-server-eu-central-1.prod.hydra.sophos.com:443/ps
2021-03-17T13:33:56.021Z [ 5088: 6040] [v4.13.16.0] INFO 200 : sent=0 rcvd=0 elapsed=102ms
2021-03-17T13:33:56.022Z [ 5088: 6040] [v4.13.16.0] INFO [push]: [connect] using server mcs-push-server-eu-central-1.prod.hydra.sophos.com/ps without a proxy (peer address 52.28.112.0)
2021-03-17T13:33:56.031Z [ 5088: 6040] [v4.13.16.0] INFO (async) GET mcs-push-server-eu-central-1.prod.hydra.sophos.com:443/.../....
2021-03-17T13:33:56.130Z [ 5088:18160] [v4.13.16.0] INFO (async) 503 : conntime=98ms
2021-03-17T13:33:56.130Z [ 5088: 6040] [v4.13.16.0] WARN (async) connection timeout
2021-03-17T13:33:56.131Z [ 5088: 6040] [v4.13.16.0] WARN [push]: error creating async stream: 0
2021-03-17T13:33:56.131Z [ 5088: 6040] [v4.13.16.0] INFO [push]: Dropping connection after error

What is the reason why the MCS doesn't use the system proxy?

Thansk

Max.



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Parents
  • Hi There,

    By any chance, have you already configured the Proxy settings on the central dashboard itself? You may refer to this Article for the steps. Also, ensure that you have allowed your proxy the required domains and port for Sophos central in order to avoid any communication issues. Refer to this documentation.

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Reply
  • Hi There,

    By any chance, have you already configured the Proxy settings on the central dashboard itself? You may refer to this Article for the steps. Also, ensure that you have allowed your proxy the required domains and port for Sophos central in order to avoid any communication issues. Refer to this documentation.

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
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