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Server Offline in Live Discover

ErikB

Just starting with InterceptX for Server. Installation is complete, my Servers are communicating with the cloud.

When I go to Live Discover I notice that some Servers are Offline, but in my Server overview I can see activity a few minutes ago. How can I get my Servers into Online status?



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  • 0

    Hi There, 

    Can you confirm if you avail to XDR EAP? Have you already allowed all Sophos domains and ports on your Network?

    • The Live Discover online/offline status is controlled by the push server connection - If this fails, the device shows as offline

    Kindly confirm as well if this is the first time you perform installation of the endpoint on these servers that shows offline?

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Reply
  • 0

    Hi There, 

    Can you confirm if you avail to XDR EAP? Have you already allowed all Sophos domains and ports on your Network?

    • The Live Discover online/offline status is controlled by the push server connection - If this fails, the device shows as offline

    Kindly confirm as well if this is the first time you perform installation of the endpoint on these servers that shows offline?

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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  • 0 in reply to GlennSen

    I am not using EAP.

    Today I added all Domains & Ports to my Firewall as suggested by Sophos. I dont think this is the problem as this is happening to some Servers, if I have a Firewall problem, all my servers would appear offline.

    The Servers that are offline are all first time installations.

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