Good Morning Sophos Community,
I encountered an issue where after updating from MacOS Catalina to MacOS Big Sur, Sophos v10.0.4 reported a "One or more Sophos services are missing or not running" event. When you access your Sophos Central portal you will find that the computer has the "SophosScanD" and "Sophos Network Extension" not running. I have found on my Mac computer that you have to navigate to "System Preferences... > Security & Privacy" and under the "General" tab you will find a message that some applications need attention. Unlock the access to the "General" and click on the "Details" button. Simply check on both services from the window pop up and click allow to fix the issue.
I ask the Sophos Support Team. For a large amount of Mac computers, is there a automated way to push this to all Mac's managed by Sophos Central? I believe that it is ok to communicate to those Mac users to perform this step manually if these are less than 100 users, but for those with more than 100 users, is there a way to submit this change from Sophos or any other recommended way?
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