Error: Sophos System Protection and Sophos Diagnostic Utility are missing in Sophos Endpoint Agent

Question

Hi Everyone, 
 I have some problem with Sophos Endpoint Agent. I installed Sophos Endpoint Agent on Laptop client but Sophos System Protection and Sophos Diagnostic Utility are missing. That Laptop is running Windows 10. i try to uninstall it but it display: Uninstallation Failed. How can i fix that error. Please, help me!

GlennSen · Answer

Hi there, 
 Kindly Confirm first if there are some sophos services which are not running under "services.msc? Like below snapshot? 
 If so? Please apply below steps on the affected machine. 
 
 Disable Tamper Protection on the Endpoint 
 Set the LaunchProtected flag for Sophos Endpoint Defense Service from 3 (SERVICE_LAUNCH_PROTECTED_ANTIMALWARE_LIGHT) to 0 (SERVICE_LAUNCH_PROTECTED_NONE)
 
 OpenRegistry Editor 
 Navigate to ' HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Endpoint Defense Service ' 
 Change the LaunchProtected REG_DWORD from 3 to 0 
 Click OK to confirm the change 
 Reboot the endpoint for the changes to take effect

If Tamper Protection is enabled again, disable Tamper Protection 
 Make sure to set the start-up type of the services to "automatic" 
 perform force update on the system 2 - 3 times. 
 
 Let me know if this helps solves the issue.