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Pulling the plug on Sophos Intercept X

We love Sophos here and when Intercept X came out, we promoted it heavily to our clients and made the Sophos concepts of a) adding a layer of cryptovirus protection with deep learning on top of standard antivirus and b) synchronization between endpoints and the firewall both core feature of our service and part of our stack.

Unfortunately, Intercept X is actually terrible. We spent a year trying to make it work without completely slowing the endpoint machine down to the point of destroying the hopes and dreams and crushing the soul of anyone using it.

This is leaving a couple big wholes both in our story and what we deliver clients.

I'm guessing we're screwed as far as synchronization goes because we will keep using Sophos XG firewalls but keen for any recommendations for an alternative to Intercept X that doesn't choke the life out of computers.



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  • Hi ,

    To further check and isolate the issue that you are facing with your client machine, can you validate to us some details? What was the machine activity while observing issue? Was there a certain application you observed which triggers the choking of system while running? Was the system resource being being max out on the system? Kindly share to us a sample snapshot for the resource utilization on one of the affected machine?

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Reply
  • Hi ,

    To further check and isolate the issue that you are facing with your client machine, can you validate to us some details? What was the machine activity while observing issue? Was there a certain application you observed which triggers the choking of system while running? Was the system resource being being max out on the system? Kindly share to us a sample snapshot for the resource utilization on one of the affected machine?

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
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