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Security heartbeat notification

SEBBEC

hi, we are having this message each time we just connected the laptop to the network "A computer is no longer sending security heartbeat signals to the Sophos Firewall but is still sending network traffic. The computer may be compromised." but the status of the endpoint is green and all seemed to be operational

Could someone help how to resolve this, or do we have to configure something on the XG firewall?

Thanks



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    Could it be something to do with the sleep settings - maybe "Networking connectivity in Standby".  Could it be that the computer is capable of sending network traffic which hits the XG but the network, as far as the Network Threat Protection service goes it can't send network information.  Maybe have a look at the Power Options of the Laptop.

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    Could it be something to do with the sleep settings - maybe "Networking connectivity in Standby".  Could it be that the computer is capable of sending network traffic which hits the XG but the network, as far as the Network Threat Protection service goes it can't send network information.  Maybe have a look at the Power Options of the Laptop.

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