Sophos Central - Multiple Customers

Hi Lanky,

when you're a Sophos Partner, you can login to your Sophos Central Partner Dashboard via the Sophos Partner Portal. When logged in the Partner Portal you'll find the Central Partner Dashboard Login button in the upper right corner! In the Sophos Central Partner Dashboard you'll see all customers that bought Central or also XG Firewall through you as reseller. If they have bought their Sophos Products through another partner, just contact Support in the name of the customer and let them initiate a Partner transfer so you are allowed to manage them.

Also check in their Sophos Central instance that Partner Support is allowed:

Here is some material:

• https://www.youtube.com/watch?v=uHV2y6rclgw
• https://support.sophos.com/support/s/article/KB-000035296?language=en_US#Access-Partner-Dashboard

You can also contact your Sophos Account Manager and applying for the Sophos MSP program when you want to evolve your Managed Security Services with Sophos.

Have fun!

Thanks, but the thing is we're not the Reseller, nor are we even a Sophos Partner. We provide consultancy services to healthcare organisations so these organisations need a mechanism to add our accounts to be able to manage their environment. The only way this seems possible at the moment is if each organisation sets us up with a unique email account just for them. So if we look after 100 organisations, that means 100 email accounts per each member of my team. 5 team members would equal 500 email addresses.

Lets say org1 add me as a user... user@domain.com. org2, 3, 4, etc. go to set me up for their environment with that same email, Sophos Central says that email is already in use.

Thanks, but the thing is we're not the Reseller, nor are we even a Sophos Partner. We provide consultancy services to healthcare organisations so these organisations need a mechanism to add our accounts to be able to manage their environment. The only way this seems possible at the moment is if each organisation sets us up with a unique email account just for them. So if we look after 100 organisations, that means 100 email accounts per each member of my team. 5 team members would equal 500 email addresses.

Lets say org1 add me as a user... user@domain.com. org2, 3, 4, etc. go to set me up for their environment with that same email, Sophos Central says that email is already in use.

The solutions we provide for this are not built for a 3rd party that isn't a Sophos Partner that sold the solution to the the end customer.

I would suggest you look at the Central API as a way to build a reporting element from each customer into a single dashboard that you maintain: https://developer.sophos.com/

You would need to get an API token from each customer and their explicit permission to access their data in this manner.