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[Sophos Advisory] Enterprise Dashboard - Some Customers receive an error " Our Servers Are having problems" when Converting to Master Licensing

Hello Community,

Overview

You may receive "Our Servers are having Problems. Please Try again later" message when attempting to Convert to Master licensing in your Enterprise Dashboard. Although you may try again later you may experience the same error message when subsequently trying again.

The following sections are covered:

  • What to do
  • Workaround
  • Next Update

Applies to the following Sophos products and versions
Enterprise Dashboard


What to do

  • Contact support if you are experiencing this behavior when Converting to Master Licensing in your Enterprise Dashboard.
  • Provide the following timeline (If possible) between the Enablement of Enterprise Dashboard and the Conversion to Master licensing.
  1. The date you enabled the Enterprise Dashboard.
  2. The date you first attempted to Convert to Master licensing.

Workaround

  • There is no workaround at this time.

Current Status

  • Our Central developers are actively investigating this issue

Next Update

  • This article will be updated when information becomes available