Hello,
our Sophos Clients have lots of 404 errors in their sophosupdate.log at C:\ProgramData\Sophos\AutoUpdate\Logs\
Trying update location: dci.sophosupd.com/.../fa4a90a59f51af2db48b5e2195c2179fefddffdc34713ce3393dec57ab73bcdd.dat with proxy: <direct; no proxy>
404 from location: https://dci.sophosupd.com with proxy: <direct; no proxy>
This looks to me like the client is using an URL that is not serving what the client is requesting.
If I use the URL manually in browser I get the message:
Not Found
v3 not supported
In the next step the client is connecting to https://dci.sophosupd.com/update/c where it can get the file https://dci.sophosupd.com/update/c/59/c593902213ad9c5e6c22aa72ae213505.dat
But it is an other file as requested before.
What is about the file, the client cannot download. Is this required?
See more logs below.
2020-12-01T17:32:41.592Z [12036: 7884] [v6.6.144.0] INFO ========================= 2020-12-01T17:32:41.592Z [12036: 7884] [v6.6.144.0] INFO SophosUpdate is starting. 2020-12-01T17:32:41.592Z [12036: 7884] [v6.6.144.0] INFO AutoUpdate version : 6.6.144.0 2020-12-01T17:32:41.592Z [12036: 7884] [v6.6.144.0] INFO SophosUpdate version : 6.6.144.0 2020-12-01T17:32:41.593Z [12036: 7884] [v6.6.144.0] INFO Build : 20200730171909-83021cd2c41a908e6748dc55330e10609bf6fc45 2020-12-01T17:32:41.593Z [12036: 7884] [v6.6.144.0] INFO ========================= 2020-12-01T17:32:41.593Z [12036: 7884] [v6.6.144.0] INFO Platform ID: WIN_10_X64 1809 17763.1577 2020-12-01T17:32:41.593Z [12036: 7884] [v6.6.144.0] INFO Platform upgraded: 0 2020-12-01T17:32:41.593Z [12036: 7884] [v6.6.144.0] INFO Subscription: WindowsCloudNextGen RECOMMENDED 11 11.6.504 2020-12-01T17:32:41.593Z [12036: 7884] [v6.6.144.0] INFO Subscription: WindowsCloudClean RECOMMENDED 1 2020-12-01T17:32:41.593Z [12036: 7884] [v6.6.144.0] INFO Subscription: WindowsCloudAV RECOMMENDED 11 11.6.490 2020-12-01T17:32:41.593Z [12036: 7884] [v6.6.144.0] INFO Subscription: WindowsCloudEncryption RECOMMENDED 1 1.20.81 2020-12-01T17:32:41.593Z [12036: 7884] [v6.6.144.0] INFO Subscription: WindowsCloudHitmanProAlert RECOMMENDED 1 1.0.470 2020-12-01T17:32:41.594Z [12036: 7884] [v6.6.144.0] INFO Subscriptions changed: 1 2020-12-01T17:32:41.594Z [12036: 7884] [v6.6.144.0] INFO Features: APPCNTRL AV CLEAN CONNECT CORE DLP DVCCNTRL EFW HBT LIVEQUERY LIVETERMINAL NTP SAV SDU WEBCNTRL XPD 2020-12-01T17:32:41.594Z [12036: 7884] [v6.6.144.0] INFO Features changed: 0 2020-12-01T17:32:41.599Z [12036: 7884] [v6.6.144.0] INFO Command line: "C:\ProgramData\Sophos\AutoUpdate\Cache\sophos_autoupdate1.dir\SophosUpdate.exe" -ManualUpdate -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate\" 2020-12-01T17:32:41.606Z [12036: 7884] [v6.6.144.0] INFO Loading state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml 2020-12-01T17:32:41.620Z [12036: 7884] [v6.6.144.0] INFO Delayed updating is configured. 2020-12-01T17:32:41.621Z [12036: 7884] [v6.6.144.0] INFO Next product update scheduled for: 2020-12-03T06:00:00 2020-12-01T17:32:41.806Z [12036: 7884] [v6.6.144.0] INFO Performing supplement only update. 2020-12-01T17:32:41.806Z [12036: 7884] [v6.6.144.0] INFO Syncing products. 2020-12-01T17:32:41.811Z [12036: 7884] [v6.6.144.0] INFO Username: xxxxxxxxxxxx 2020-12-01T17:32:41.811Z [12036: 7884] [v6.6.144.0] INFO No update caches configured 2020-12-01T17:32:41.811Z [12036: 7884] [v6.6.144.0] INFO Updating over HTTPS 2020-12-01T17:32:42.586Z [12036: 7884] [v6.6.144.0] INFO No manually configured proxy. 2020-12-01T17:32:42.586Z [12036: 7884] [v6.6.144.0] INFO WinHttp default proxy not set 2020-12-01T17:32:42.589Z [12036:14756] [v6.6.144.0] WARN Failed to get the automatic proxy configuration. The error code was 12180. 2020-12-01T17:32:42.590Z [12036: 7884] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/v3/f/a4/fa4a90a59f51af2db48b5e2195c2179fefddffdc34713ce3393dec57ab73bcdd.dat with proxy: <direct; no proxy> 2020-12-01T17:32:42.671Z [12036: 7884] [v6.6.144.0] INFO 404 from location: https://dci.sophosupd.com with proxy: <direct; no proxy> 2020-12-01T17:32:42.672Z [12036: 7884] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/update/c/59/c593902213ad9c5e6c22aa72ae213505.dat with proxy: <direct; no proxy> 2020-12-01T17:32:42.680Z [12036: 7884] [v6.6.144.0] INFO Selected update location: https://dci.sophosupd.com with proxy: <direct; no proxy> (peer address 23.210.248.174) 2020-12-01T17:32:42.680Z [12036: 7884] [v6.6.144.0] INFO Adding Sophos Location: https://dci.sophosupd.com 2020-12-01T17:32:42.680Z [12036: 7884] [v6.6.144.0] INFO Filename: update/c/59/c593902213ad9c5e6c22aa72ae213505.dat 2020-12-01T17:32:42.681Z [12036: 7884] [v6.6.144.0] INFO Delta compression enabled 2020-12-01T17:32:42.681Z [12036: 7884] [v6.6.144.0] INFO Using delayed supplements 2020-12-01T17:32:42.734Z [12036: 7884] [v6.6.144.0] INFO [I40394] Downloading customer file from sophos:1:1 2020-12-01T17:32:42.785Z [12036: 7884] [v6.6.144.0] INFO [I40395] Downloaded customer file; fetching catalogues from sophos:1:1... 2020-12-01T17:32:42.785Z [12036: 7884] [v6.6.144.0] INFO [I40396] Redirects: [d2.sophosupd.com/update:d2.sophosupd.com/update-C, d2.sophosupd.net/update:d2.sophosupd.net/update-C, d3.sophosupd.com/update:d3.sophosupd.com/update-C, d3.sophosupd.net/update:d3.sophosupd.net/update-C] 2020-12-01T17:32:44.395Z [12036: 7884] [v6.6.144.0] INFO [I40395] Successfully fetched 8 catalogues from sophos:1:1
C:\ProgramData\Sophos\AutoUpdate\Logs\SophosUpdate.1.log (70 Treffer) Line 222: 2020-11-30T16:17:27.052Z [15856:13504] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/v3/f/a4/fa4a90a59f51af2db48b5e2195c2179fefddffdc34713ce3393dec57ab73bcdd.dat with proxy: <direct; no proxy> Line 223: 2020-11-30T16:17:27.121Z [15856:13504] [v6.6.144.0] INFO 404 from location: https://dci.sophosupd.com with proxy: <direct; no proxy> Line 224: 2020-11-30T16:17:27.123Z [15856:13504] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/update/c/59/c593902213ad9c5e6c22aa72ae213505.dat with proxy: <direct; no proxy> Line 225: 2020-11-30T16:17:27.138Z [15856:13504] [v6.6.144.0] INFO Selected update location: https://dci.sophosupd.com with proxy: <direct; no proxy> (peer address 23.213.169.251) Line 226: 2020-11-30T16:17:27.138Z [15856:13504] [v6.6.144.0] INFO Adding Sophos Location: https://dci.sophosupd.com Line 662: 2020-11-30T17:17:27.090Z [13308: 6376] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/v3/f/a4/fa4a90a59f51af2db48b5e2195c2179fefddffdc34713ce3393dec57ab73bcdd.dat with proxy: <direct; no proxy> Line 663: 2020-11-30T17:17:27.276Z [13308: 6376] [v6.6.144.0] INFO 404 from location: https://dci.sophosupd.com with proxy: <direct; no proxy> Line 664: 2020-11-30T17:17:27.277Z [13308: 6376] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/update/c/59/c593902213ad9c5e6c22aa72ae213505.dat with proxy: <direct; no proxy> Line 665: 2020-11-30T17:17:27.284Z [13308: 6376] [v6.6.144.0] INFO Selected update location: https://dci.sophosupd.com with proxy: <direct; no proxy> (peer address 23.213.169.251) Line 666: 2020-11-30T17:17:27.285Z [13308: 6376] [v6.6.144.0] INFO Adding Sophos Location: https://dci.sophosupd.com Line 1102: 2020-12-01T08:14:54.424Z [11648:14228] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/v3/f/a4/fa4a90a59f51af2db48b5e2195c2179fefddffdc34713ce3393dec57ab73bcdd.dat with proxy: <direct; no proxy> Line 1103: 2020-12-01T08:14:54.552Z [11648:14228] [v6.6.144.0] INFO 404 from location: https://dci.sophosupd.com with proxy: <direct; no proxy> Line 1104: 2020-12-01T08:14:54.554Z [11648:14228] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/update/c/59/c593902213ad9c5e6c22aa72ae213505.dat with proxy: <direct; no proxy> Line 1105: 2020-12-01T08:14:54.563Z [11648:14228] [v6.6.144.0] INFO Selected update location: https://dci.sophosupd.com with proxy: <direct; no proxy> (peer address 2.22.88.58) Line 1106: 2020-12-01T08:14:54.563Z [11648:14228] [v6.6.144.0] INFO Adding Sophos Location: https://dci.sophosupd.com Line 1602: 2020-12-01T09:14:53.811Z [14636:14672] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/v3/f/a4/fa4a90a59f51af2db48b5e2195c2179fefddffdc34713ce3393dec57ab73bcdd.dat with proxy: <direct; no proxy> Line 1603: 2020-12-01T09:14:53.878Z [14636:14672] [v6.6.144.0] INFO 404 from location: https://dci.sophosupd.com with proxy: <direct; no proxy> Line 1604: 2020-12-01T09:14:53.879Z [14636:14672] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/update/c/59/c593902213ad9c5e6c22aa72ae213505.dat with proxy: <direct; no proxy> Line 1605: 2020-12-01T09:14:53.887Z [14636:14672] [v6.6.144.0] INFO Selected update location: https://dci.sophosupd.com with proxy: <direct; no proxy> (peer address 2.22.88.58) Line 1606: 2020-12-01T09:14:53.887Z [14636:14672] [v6.6.144.0] INFO Adding Sophos Location: https://dci.sophosupd.com Line 2043: 2020-12-01T10:14:53.826Z [16212: 4040] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/v3/f/a4/fa4a90a59f51af2db48b5e2195c2179fefddffdc34713ce3393dec57ab73bcdd.dat with proxy: <direct; no proxy> Line 2044: 2020-12-01T10:14:53.898Z [16212: 4040] [v6.6.144.0] INFO 404 from location: https://dci.sophosupd.com with proxy: <direct; no proxy> Line 2045: 2020-12-01T10:14:53.899Z [16212: 4040] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/update/c/59/c593902213ad9c5e6c22aa72ae213505.dat with proxy: <direct; no proxy> Line 2046: 2020-12-01T10:14:53.920Z [16212: 4040] [v6.6.144.0] INFO Selected update location: https://dci.sophosupd.com with proxy: <direct; no proxy> (peer address 23.213.165.251) Line 2047: 2020-12-01T10:14:53.920Z [16212: 4040] [v6.6.144.0] INFO Adding Sophos Location: https://dci.sophosupd.com Line 2483: 2020-12-01T11:14:53.952Z [14952:11172] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/v3/f/a4/fa4a90a59f51af2db48b5e2195c2179fefddffdc34713ce3393dec57ab73bcdd.dat with proxy: <direct; no proxy> Line 2484: 2020-12-01T11:14:54.051Z [14952:11172] [v6.6.144.0] INFO 404 from location: https://dci.sophosupd.com with proxy: <direct; no proxy> Line 2485: 2020-12-01T11:14:54.052Z [14952:11172] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/update/c/59/c593902213ad9c5e6c22aa72ae213505.dat with proxy: <direct; no proxy> Line 2486: 2020-12-01T11:14:54.059Z [14952:11172] [v6.6.144.0] INFO Selected update location: https://dci.sophosupd.com with proxy: <direct; no proxy> (peer address 23.210.248.174) Line 2487: 2020-12-01T11:14:54.060Z [14952:11172] [v6.6.144.0] INFO Adding Sophos Location: https://dci.sophosupd.com Line 2923: 2020-12-01T12:14:54.373Z [14584: 2052] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/v3/f/a4/fa4a90a59f51af2db48b5e2195c2179fefddffdc34713ce3393dec57ab73bcdd.dat with proxy: <direct; no proxy> Line 2924: 2020-12-01T12:14:54.468Z [14584: 2052] [v6.6.144.0] INFO 404 from location: https://dci.sophosupd.com with proxy: <direct; no proxy> Line 2925: 2020-12-01T12:14:54.469Z [14584: 2052] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/update/c/59/c593902213ad9c5e6c22aa72ae213505.dat with proxy: <direct; no proxy> Line 2926: 2020-12-01T12:14:54.477Z [14584: 2052] [v6.6.144.0] INFO Selected update location: https://dci.sophosupd.com with proxy: <direct; no proxy> (peer address 23.210.248.174) Line 2927: 2020-12-01T12:14:54.477Z [14584: 2052] [v6.6.144.0] INFO Adding Sophos Location: https://dci.sophosupd.com Line 3363: 2020-12-01T13:14:54.093Z [17024:13352] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/v3/f/a4/fa4a90a59f51af2db48b5e2195c2179fefddffdc34713ce3393dec57ab73bcdd.dat with proxy: <direct; no proxy> Line 3364: 2020-12-01T13:14:54.165Z [17024:13352] [v6.6.144.0] INFO 404 from location: https://dci.sophosupd.com with proxy: <direct; no proxy> Line 3365: 2020-12-01T13:14:54.167Z [17024:13352] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/update/c/59/c593902213ad9c5e6c22aa72ae213505.dat with proxy: <direct; no proxy> Line 3366: 2020-12-01T13:14:54.176Z [17024:13352] [v6.6.144.0] INFO Selected update location: https://dci.sophosupd.com with proxy: <direct; no proxy> (peer address 23.213.165.251) Line 3367: 2020-12-01T13:14:54.176Z [17024:13352] [v6.6.144.0] INFO Adding Sophos Location: https://dci.sophosupd.com Line 3847: 2020-12-01T14:14:54.310Z [15304:15196] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/v3/f/a4/fa4a90a59f51af2db48b5e2195c2179fefddffdc34713ce3393dec57ab73bcdd.dat with proxy: <direct; no proxy> Line 3848: 2020-12-01T14:14:54.415Z [15304:15196] [v6.6.144.0] INFO 404 from location: https://dci.sophosupd.com with proxy: <direct; no proxy> Line 3849: 2020-12-01T14:14:54.416Z [15304:15196] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/update/c/59/c593902213ad9c5e6c22aa72ae213505.dat with proxy: <direct; no proxy> Line 3850: 2020-12-01T14:14:54.470Z [15304:15196] [v6.6.144.0] INFO Selected update location: https://dci.sophosupd.com with proxy: <direct; no proxy> (peer address 23.213.165.251) Line 3851: 2020-12-01T14:14:54.470Z [15304:15196] [v6.6.144.0] INFO Adding Sophos Location: https://dci.sophosupd.com Line 4287: 2020-12-01T15:14:54.410Z [17076: 648] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/v3/f/a4/fa4a90a59f51af2db48b5e2195c2179fefddffdc34713ce3393dec57ab73bcdd.dat with proxy: <direct; no proxy> Line 4288: 2020-12-01T15:14:54.484Z [17076: 648] [v6.6.144.0] INFO 404 from location: https://dci.sophosupd.com with proxy: <direct; no proxy> Line 4289: 2020-12-01T15:14:54.485Z [17076: 648] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/update/c/59/c593902213ad9c5e6c22aa72ae213505.dat with proxy: <direct; no proxy> Line 4290: 2020-12-01T15:14:54.493Z [17076: 648] [v6.6.144.0] INFO Selected update location: https://dci.sophosupd.com with proxy: <direct; no proxy> (peer address 23.210.248.174) Line 4291: 2020-12-01T15:14:54.494Z [17076: 648] [v6.6.144.0] INFO Adding Sophos Location: https://dci.sophosupd.com Line 4920: 2020-12-01T16:14:54.442Z [13140:16744] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/v3/f/a4/fa4a90a59f51af2db48b5e2195c2179fefddffdc34713ce3393dec57ab73bcdd.dat with proxy: <direct; no proxy> Line 4921: 2020-12-01T16:14:54.540Z [13140:16744] [v6.6.144.0] INFO 404 from location: https://dci.sophosupd.com with proxy: <direct; no proxy> Line 4922: 2020-12-01T16:14:54.541Z [13140:16744] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/update/c/59/c593902213ad9c5e6c22aa72ae213505.dat with proxy: <direct; no proxy> Line 4923: 2020-12-01T16:14:54.597Z [13140:16744] [v6.6.144.0] INFO Selected update location: https://dci.sophosupd.com with proxy: <direct; no proxy> (peer address 23.213.165.251) Line 4924: 2020-12-01T16:14:54.598Z [13140:16744] [v6.6.144.0] INFO Adding Sophos Location: https://dci.sophosupd.com Line 5356: 2020-12-01T17:14:54.630Z [16608: 9724] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/v3/f/a4/fa4a90a59f51af2db48b5e2195c2179fefddffdc34713ce3393dec57ab73bcdd.dat with proxy: <direct; no proxy> Line 5357: 2020-12-01T17:14:54.717Z [16608: 9724] [v6.6.144.0] INFO 404 from location: https://dci.sophosupd.com with proxy: <direct; no proxy> Line 5358: 2020-12-01T17:14:54.719Z [16608: 9724] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/update/c/59/c593902213ad9c5e6c22aa72ae213505.dat with proxy: <direct; no proxy> Line 5359: 2020-12-01T17:14:54.726Z [16608: 9724] [v6.6.144.0] INFO Selected update location: https://dci.sophosupd.com with proxy: <direct; no proxy> (peer address 23.210.248.174) Line 5360: 2020-12-01T17:14:54.727Z [16608: 9724] [v6.6.144.0] INFO Adding Sophos Location: https://dci.sophosupd.com Line 5792: 2020-12-01T17:32:42.590Z [12036: 7884] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/v3/f/a4/fa4a90a59f51af2db48b5e2195c2179fefddffdc34713ce3393dec57ab73bcdd.dat with proxy: <direct; no proxy> Line 5793: 2020-12-01T17:32:42.671Z [12036: 7884] [v6.6.144.0] INFO 404 from location: https://dci.sophosupd.com with proxy: <direct; no proxy> Line 5794: 2020-12-01T17:32:42.672Z [12036: 7884] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/update/c/59/c593902213ad9c5e6c22aa72ae213505.dat with proxy: <direct; no proxy> Line 5795: 2020-12-01T17:32:42.680Z [12036: 7884] [v6.6.144.0] INFO Selected update location: https://dci.sophosupd.com with proxy: <direct; no proxy> (peer address 23.210.248.174) Line 5796: 2020-12-01T17:32:42.680Z [12036: 7884] [v6.6.144.0] INFO Adding Sophos Location: https://dci.sophosupd.com Line 6251: 2020-12-01T17:34:32.835Z [ 7916:14640] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/v3/f/a4/fa4a90a59f51af2db48b5e2195c2179fefddffdc34713ce3393dec57ab73bcdd.dat with proxy: <direct; no proxy> Line 6252: 2020-12-01T17:34:32.902Z [ 7916:14640] [v6.6.144.0] INFO 404 from location: https://dci.sophosupd.com with proxy: <direct; no proxy> Line 6253: 2020-12-01T17:34:32.904Z [ 7916:14640] [v6.6.144.0] INFO Trying update location: https://dci.sophosupd.com/update/c/59/c593902213ad9c5e6c22aa72ae213505.dat with proxy: <direct; no proxy> Line 6254: 2020-12-01T17:34:32.911Z [ 7916:14640] [v6.6.144.0] INFO Selected update location: https://dci.sophosupd.com with proxy: <direct; no proxy> (peer address 23.210.248.174) Line 6255: 2020-12-01T17:34:32.911Z [ 7916:14640] [v6.6.144.0] INFO Adding Sophos Location: https://dci.sophosupd.com
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