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Erro Instalação Windows Server

Ao tentar instalar em um dos servidores aparece o erro abaixo, na maquina tem internet normal e até o site da Sophos abre normalmente.

através do instalador SophosInstall.exe:
a connection to sophos could not be established

através do SophosSetup.exe o log:

Started C:\Users\ADMINI~1\AppData\Local\Temp\2\sfl-0589a400\Setup.exe
2020-11-30T17:55:46.5242376Z INFO : Stage 1 command-line options:
2020-11-30T17:55:46.5242376Z INFO : ---
2020-11-30T17:55:46.5242376Z INFO : Quiet mode on: 0
2020-11-30T17:55:46.5242376Z INFO : Automatic Proxy detection disabled: 0
2020-11-30T17:55:46.5242376Z INFO : No feedback mode on: 0
2020-11-30T17:55:46.5242376Z INFO : Dump feedback enabled: 0
2020-11-30T17:55:46.5242376Z INFO : Bypass competitor removal: 0
2020-11-30T17:55:46.5242376Z INFO : Using CRT catalog file path: --
2020-11-30T17:55:46.5242376Z INFO : Only register endpoint with Central: 0
2020-11-30T17:55:46.5242376Z INFO : Log messages between endpoint and Central: 0
2020-11-30T17:55:46.5242376Z INFO : Log command-line passed to executables: 0
2020-11-30T17:55:46.5242376Z INFO : Using custom server that hosts the installer stage2 filename : --
2020-11-30T17:55:46.5242376Z INFO : Using cloud group: --
2020-11-30T17:55:46.5242376Z INFO : Overriding computer name: --
2020-11-30T17:55:46.5242376Z INFO : Overriding computer description: --
2020-11-30T17:55:46.5242376Z INFO : Overriding domain name: --
2020-11-30T17:55:46.5398168Z INFO : Language will be set to: --
2020-11-30T17:55:46.5398168Z INFO : Using message relays: --
2020-11-30T17:55:46.5398168Z INFO : Proxy address: --
2020-11-30T17:55:46.5398168Z INFO : Proxy user name: --
2020-11-30T17:55:46.5398168Z INFO : Using custom customer token: --
2020-11-30T17:55:46.5398168Z INFO : Using specified products: --
2020-11-30T17:55:46.5398168Z INFO : Using certificates from the MCS app data folder.: 0
2020-11-30T17:55:46.5398168Z INFO : Using custom customer ID.: --
2020-11-30T17:55:46.5398168Z INFO : Using specified user ID.: --
2020-11-30T17:55:46.5398168Z INFO : Using local install source.: --
2020-11-30T17:55:46.5398168Z INFO : Using experimental SRV.: --
2020-11-30T17:55:46.5398168Z INFO : Invoked as part of SEC migration.: 0
2020-11-30T17:55:46.5398168Z INFO : ---
2020-11-30T17:55:46.5398168Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/ec9fcd49-68d2-47ae-b9a9-e65864b8624f
2020-11-30T17:55:46.6021336Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-11-30T17:55:46.6021336Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-11-30T17:55:46.6021336Z INFO : Set security protocol: 00000800
2020-11-30T17:55:46.6021336Z INFO : Opening connection to dzr-api-amzn-us-west-2-fa88.api-upe.p.hmr.sophos.com
2020-11-30T17:55:46.6177128Z INFO : Request content size: 30
2020-11-30T17:55:47.4278312Z INFO : Sending request
2020-11-30T17:55:47.4434104Z INFO : Request sent
2020-11-30T17:55:47.6615192Z INFO : Response status code: 200
2020-11-30T17:55:47.6615192Z INFO : Response data size: 175
2020-11-30T17:55:47.6615192Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-11-30T17:55:47.6615192Z INFO : Parsing message received for Stage 2 filename: '{"mcs_server":"dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com","stage2_filename":"stage2-1.10.305.0-f6402baa215a4de585ec6b7c5d5efd87f8c091137ed80c75c7ac1bd926376dc0.tar.gz"}'
2020-11-30T17:55:47.6615192Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/stage2-1.10.305.0-f6402baa215a4de585ec6b7c5d5efd87f8c091137ed80c75c7ac1bd926376dc0.tar.gz
2020-11-30T17:55:47.6615192Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-11-30T17:55:47.6615192Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-11-30T17:55:47.6615192Z INFO : Set security protocol: 00000800
2020-11-30T17:55:47.6615192Z INFO : Opening connection to downloads.sophos.com
2020-11-30T17:55:47.6770984Z INFO : Request content size: 0
2020-11-30T17:55:47.9886824Z INFO : Sending request
2020-11-30T17:55:47.9886824Z INFO : Request sent
2020-11-30T17:55:49.4375480Z INFO : Response status code: 200
2020-11-30T17:55:49.4531272Z INFO : Response data size: 3197559
2020-11-30T17:55:49.4531272Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-11-30T17:55:49.4687064Z INFO : Extracting files:
2020-11-30T17:55:49.4687064Z INFO : integrity.dat
2020-11-30T17:55:49.4842856Z INFO : manifest.dat
2020-11-30T17:55:49.4998648Z INFO : scf.dat
2020-11-30T17:55:49.4998648Z INFO : sdds3-sync.exe
2020-11-30T17:55:49.5777608Z INFO : sof.dat
2020-11-30T17:55:49.5777608Z INFO : SophosSetup_Stage2.exe
2020-11-30T17:55:49.7491320Z INFO : su-setup32.exe
2020-11-30T17:55:49.7647112Z INFO : su-setup64.exe
2020-11-30T17:55:49.7958696Z INFO : SUL.dll
2020-11-30T17:55:49.8426072Z INFO : Management Certs/sophosca1.crl
2020-11-30T17:55:49.8737656Z INFO : Management Certs/sophosca1.crt
2020-11-30T17:55:49.8737656Z INFO : Management Certs/sophosca2.crl
2020-11-30T17:55:49.9828200Z INFO : Management Certs/sophosca2.crt
2020-11-30T17:55:49.9828200Z INFO : Management Certs/sophosca3.crl
2020-11-30T17:55:49.9828200Z INFO : Management Certs/sophosca3.crt
2020-11-30T17:55:50.0139784Z INFO : Management Certs/sophosca4.crl
2020-11-30T17:55:50.1230328Z INFO : Management Certs/sophosca4.crt
2020-11-30T17:55:50.1230328Z INFO : ManifestCerts/rootca.crl
2020-11-30T17:55:50.1541912Z INFO : ManifestCerts/rootca.crt
2020-11-30T17:55:50.1697704Z INFO : ManifestCerts/rootca384.crl
2020-11-30T17:55:50.4657752Z INFO : ManifestCerts/rootca384.crt
2020-11-30T17:55:50.6059880Z ERROR : FileSystemFinder failure: 87
2020-11-30T17:55:50.6059880Z ERROR : FileSystemFinder failure: 87
2020-11-30T17:55:50.6527256Z INFO : Cleaning up extracted files
2020-11-30T17:56:09.8141679Z INFO : FindMainWindow: pid=0
2020-11-30T17:56:09.8297471Z ERROR : Exception: Could not find any files named *manifest.dat in C:\\Program Files\\Sophos\\CloudInstaller\\extract_cache



added code section for logfile excerpt.
[bearbeitet von: intrusus um 12:34 PM (GMT -8) am 1 Dec 2020]
Parents
  • Hola,

    por favor, dígame la versión de Windows Server que está usando.

    Normalmente el idioma de la community es el inglés, intente considerar esto en el futuro por favor!

    ¡Gracias!

    ---

    Hi,

    please tell me the Windows Server version you are using.
    Usually the language in the community is English, please try to consider this in the future!

    Thanks!

    Intrusus
    Sophos Certified Engineer | Sophos Certified Technician

    private lab:
    XG firewall with SFOS 18.0.3 MR-3
    Intercept X Advanced (for Server) with EDR EAP latest
    If a post solves your question use the 'Verify Answer' link

Reply
  • Hola,

    por favor, dígame la versión de Windows Server que está usando.

    Normalmente el idioma de la community es el inglés, intente considerar esto en el futuro por favor!

    ¡Gracias!

    ---

    Hi,

    please tell me the Windows Server version you are using.
    Usually the language in the community is English, please try to consider this in the future!

    Thanks!

    Intrusus
    Sophos Certified Engineer | Sophos Certified Technician

    private lab:
    XG firewall with SFOS 18.0.3 MR-3
    Intercept X Advanced (for Server) with EDR EAP latest
    If a post solves your question use the 'Verify Answer' link

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