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Sophos Endpoint Full Disc Access continues to create errors and pop up daily on workstations

Gabriel Steinbach

In Macintosh environments, both Catalina and in Big Sur, we are seeing non-stop alert notifications to Allow for Full-Disc Access for the Sophos endpoint client. We have added it, removed it and added it again, done everything we can think of, yet the Alert persists, and keeps prompting users to do it again and again. The Alert informs the end user that the Sophos Endpoint app is NOT protecting their machine, and this is very much creating issues. This is important to be resolved soon, as it has been happening for several weeks now. Please Advise. I understand Big Sur is not supported, but we for CERTAIN have this issue happening in the most recent version of Catalina. 



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  • 0

    Hello,

    It would be great to know, which Sophos Processes are in the "Full Disk Access" list of your Security & Privacy preferences. Alternately you could generate and send in a diagnostics report by opening the endpoint UI, open the about panel, then "Run Diagnostics Tool" and from within that "Launch SDU". This will generate an archive of system logs and configuration,

    Frank  

  • 0 in reply to frankfenn

    Sophos requests the endpoint app, I have: 

    Endpoint UI Server

    Endpoint 

    Sophos Config D

  • 0 in reply to Gabriel Steinbach

    that looks incomplete. You should see the following applications in the list: "Sophos Diagnostics Utility", "SophosScanAgent", "Sophos Endpoint UIServer", "SophosCleanD" and "SophosServiceManager".  If this is not the case, please wait until that dialog appear next time and follow the steps outlined. See if the System Preferences" accepts the drag and drop of the Sophos icon from the dialog to the full disk access table (5 items) after unlocking it with your admin credentials.

    Frank 

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  • 0 in reply to Gabriel Steinbach

    that looks incomplete. You should see the following applications in the list: "Sophos Diagnostics Utility", "SophosScanAgent", "Sophos Endpoint UIServer", "SophosCleanD" and "SophosServiceManager".  If this is not the case, please wait until that dialog appear next time and follow the steps outlined. See if the System Preferences" accepts the drag and drop of the Sophos icon from the dialog to the full disk access table (5 items) after unlocking it with your admin credentials.

    Frank 

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