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Manual malware cleanup required: 'Google Chrome' at 'C:\Program Files (x86)\Google\Chrome\Application\chrome.exe'

cjsmith

Hello all.

 

I have a question and I can't seem to find an answer. I am new to Sophos so forgive me if there is an answer out there for this already.

 

I have this error on multiple machines out in the field.

 

Manual malware cleanup required: 'Google Chrome' at 'C:\Program Files (x86)\Google\Chrome\Application\chrome.exe'

 

I have attached a screenshot below.

 

Any help on this would be appreciated.

 

Thanks.

 

Screenshot:



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  • 0

    You said you are new to Sophos, does this mean you just recently installed Sophos Central on production workstations that have already been out there for awhile, if so it is possible there is an add-on or extension to Chrome that is causing the issue.  I would try it on a fresh install of chrome as see if it re-occurs, also go to the workstation in question and look through Chrome, the history, add-ons, extensions etc. etc.. It could be poorly written code on something someone else added to Chrome.

  • 0 in reply to bad robot

    This is a good point that you've made. I will take a new workstation and install Chrome.

     

    Some of the most common add-ons include things like online meeting add ins and similar. I will add one at the time and see if I can get it to trigger again.

     

    I'll keep you all up to date.

     

    Thanks for the advice!

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  • 0 in reply to bad robot

    This is a good point that you've made. I will take a new workstation and install Chrome.

     

    Some of the most common add-ons include things like online meeting add ins and similar. I will add one at the time and see if I can get it to trigger again.

     

    I'll keep you all up to date.

     

    Thanks for the advice!

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