Updated Known Issues List 29 October 2019 / IPS causes issues with wireless network adapters

The Known Issues List has been updated with a new IPS problem. We have received reports of issues with IPS causing connection problems with wireless network adapters. 

In some cases the wireless connection is broken all the time, in other installations we've seen intermittent connection issues. Connections with wired Ethernet are not affected.

To solve the issue you can simply switch off the IPS setting in Central:

As we are still trying to fully understand the issue, sending us SDU logs is much appreciated.

Update: We have found the root cause. While we are still interested in learning if you're affected, we do not need more SDU logs.

Vince

Known Issues List for AMSI and IPS EAP - 2019-10-28.pdf

Parents
  • Where do  I find this setting at?

     

    Thank You,

    Jacqueline

  • Hi Jacqueline,

     

    Assuming you are asking for where to switch off IPS in the settings shown in the screenshot before, here are the steps to get to the setting. 

    1. Log in to Sophos Central
    2. In the navigation panel on the left, click on "Endpoint Protection"
    3. In the navigation panel of the Endpoint Protection, click on "Policies" under "Configure"
    4. You should now see a list of policies you can apply to endpoints. The first type should be "Threat Protection". Click the "Base Policy - Threat Protection" policy
    5. Click on "Settings"
    6. Scroll down to the section "Runtime Protection". You should see a few lines that have a blue background. The first one is "Prevent malicious network traffic with packet inspection", under "Protect network traffic"

    See also the screenshots in attached document.

     

    Where to find the IPS settings.pdf

Reply
  • Hi Jacqueline,

     

    Assuming you are asking for where to switch off IPS in the settings shown in the screenshot before, here are the steps to get to the setting. 

    1. Log in to Sophos Central
    2. In the navigation panel on the left, click on "Endpoint Protection"
    3. In the navigation panel of the Endpoint Protection, click on "Policies" under "Configure"
    4. You should now see a list of policies you can apply to endpoints. The first type should be "Threat Protection". Click the "Base Policy - Threat Protection" policy
    5. Click on "Settings"
    6. Scroll down to the section "Runtime Protection". You should see a few lines that have a blue background. The first one is "Prevent malicious network traffic with packet inspection", under "Protect network traffic"

    See also the screenshots in attached document.

     

    Where to find the IPS settings.pdf

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