Thread Info
  • State Not Answered
  • +2 person also asked this people also asked this
  • Replies 12 replies
  • Subscribers 18 subscribers
  • Views 18329 views
  • Users 0 members are here
Options
Suggested

10.0.4 Network Extension App - Excessive CPU Usage

WillVoth
We had identified and fixed the issue that we believed was causing the excessive CPU usage with the Network Extension app but as many of you are still encountering the problem there is obviously something else going on, something that we've so far been unable to reproduce.

We've started this thread to collect and collate the details on the occurrences of this on 10.0.4 and as a place to post your SDUs.

We still believe that network connectivity issues and the high CPU are unrelated as the Network Extension app is not directly involved in network activity, as it behaves as a watcher to the actual network extension which is what performs the actual interception.

Thank you for your continued feedback and your patience.

Parents
  • 0

    Have this happening on multiple devices now.  From the VPN disconnecting issue to the Network Extension showing excessive CPU usage.  Here's 2:

    509cabb4-8e8a-c4eb-d9d6-2a099b2a148b_2021-02-26-03-04-41.zip

    8de7829b-db16-447f-1b75-4f61a3e5e66e_2021-02-26-03-04-09.zip

    We have started to uninstall Sophos for all affected users now as it basically makes them unable to work and will start evaluating other vendors as this is just not acceptable.

Reply
  • 0

    Have this happening on multiple devices now.  From the VPN disconnecting issue to the Network Extension showing excessive CPU usage.  Here's 2:

    509cabb4-8e8a-c4eb-d9d6-2a099b2a148b_2021-02-26-03-04-41.zip

    8de7829b-db16-447f-1b75-4f61a3e5e66e_2021-02-26-03-04-09.zip

    We have started to uninstall Sophos for all affected users now as it basically makes them unable to work and will start evaluating other vendors as this is just not acceptable.

Children
Unfiltered HTML