Sophos EAP 10.0.2 is not compatible with Google Drive File Stream on Big Sur

Sophos EAP 10.0.2 is not compatible with Google Drive File Stream on Big Sur. Mac CPU go spike and the computer hang when both Sophos and Google File Stream is running.



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[edited by: FloSupport at 10:33 PM (GMT -8) on 18 Jan 2021]
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  • Google Drive Stream automatically upgraded to a new "Google Drive" App. Version 45.0.12. And Big Sur updated to 11.2. After those upgrades, the workaround of disabling "Crypto Guard" didn't work anymore. Google Drive pop up a error message of Trouble syncing:

    Try excluding "/Volumes/GoogleDrive" and 

    "/Users/ curent username /Library/Application Support/Google/DriveFS/ random folder name  /content_cache"

    Then it hangs Finder and MacOS.

    How we can put the exclusion into the Endpoint Security Policy? with variable user names?

    -Philip

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