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sophos froze up and wont scan and will not "Stop Scan"

sambur

I have the  free version for Mac.  The software froze up and will not  continue to scan and "Stop Scan" button doesn't respond.  I see no uninstall button. Should  try to uninstall it or get  it to continue to work. Its kind of frustrating.  I feel like uninstalling it and perhaps paying for a better program.  any suggestions?

:1021068


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    Hi Sambur,

    Sorry you're having trouble. The software shoudln't be causing your Mac to freeze - In your situation what I'd do is just open activity monitor and kill the Sophos Anti-virus process. After that it should automatically restart - and hopefully it was just a one time thing. 

    Can I ask when the freeze happened? Was it possibly during the first little while you were running the software? 

    :1021070
  • 0
    Did you ever find out how to uninstall then reinstall? Getting straight answers is difficult I know.
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