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Alureon virus on a Mac?

johardeman

My daughter has an iMac running OSX 10.6.8 and has been notified by Comcast that she has the "Alureon" virus.  I don't think that is possible as I understand that it is a Windows virus, but Comcast insists that it is her problem and she should contact her anti-virus software support.  Whenever she tries to use the internet a Comcast popup appears with the notice.. it can't be closed and she is unable to use any web pages.  She has no Windows software on her machine at all.  Could the issue be with the modem?  I'm grasping straws here.  Advice???? 

:1005389


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    As follows per customer

    Shaun,
         For what it's worth, the DNS Server Settings are: 75.75.75.75.  75.75.76.76 (grayed out).

    Well, I looked into what those settings should be with Comcast Agile and they are as follows

    Comcast's DNS Servers (DNSSEC-Validating)

    Geographic LocationPrimary DNSSecondary DNS
    National DNS Servers / Anycast - IPv475.75.75.7575.75.76.76
    National DNS Servers / Anycast - IPv62001:558:FEED::12001:558:FEED::2

    It what they are suppose to be I would assume. I don't think the guy has a problem but I did tell him to call Comcast and have them look into their router and make sure those settings were correct.

     He also stated this in a reply email

    "I know I can delete the greyouted  DNS numbers in Network".

    I'm starting to think there is nothing wrong.

    :1005579
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  • 0

    As follows per customer

    Shaun,
         For what it's worth, the DNS Server Settings are: 75.75.75.75.  75.75.76.76 (grayed out).

    Well, I looked into what those settings should be with Comcast Agile and they are as follows

    Comcast's DNS Servers (DNSSEC-Validating)

    Geographic LocationPrimary DNSSecondary DNS
    National DNS Servers / Anycast - IPv475.75.75.7575.75.76.76
    National DNS Servers / Anycast - IPv62001:558:FEED::12001:558:FEED::2

    It what they are suppose to be I would assume. I don't think the guy has a problem but I did tell him to call Comcast and have them look into their router and make sure those settings were correct.

     He also stated this in a reply email

    "I know I can delete the greyouted  DNS numbers in Network".

    I'm starting to think there is nothing wrong.

    :1005579
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