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Potentially Unwanted App Protection Disabled Alert But It Is On

Hi,

I am using Sophos Home 10.3.8 on a MacBook Pro running Big Sur 11.6.8, the most current version of each I believe. Yesterday the Sophos badge spontaneously turned orange and said PUA protection was disabled. When I click Enable on my desktop, the website interface shows that it is already enabled. When I turn it off and back on on the website, the website is all green and happy, but on my desktop the badge is still orange with the PUA protection disabled alert.

I might be less concerned, but yesterday I mistyped a URL and landed on a sketchy website. I don't remember the exact sequence of events, but my laptop DNS server entry also mysteriously changed around this time to 172.20.10.1. I don't know where this address came from because I had manually set the DNS on my laptop and router to Google's 8.8.8.8 and 8.8.4.4 almost a week ago.

And my computer is running slower.

I ran a fast scan yesterday that came up clean. I'm going to have to wait to do a full scan overnight tonight.

Could I have caught a bug that is disabling PUA protection? Is anyone else experiencing something like this?

Thanks for your help.



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