I have run Sophos Anti-virus on my Mac laptop several times now and every time it hangs half-way through the scan. From what I can tell, it is hanging on the exact same file each time. I get no message of any kind, just the progress bar showing how far along it is and the number of files scanned. I am running Yosemite on my Mac. Any help would be appreciated.
Thanks,
Darin
Same here since upgrading to Mac 10.11 gets stuck on dmg files, seems to continue to scan same files although the scanned files do count down extremely slowly.
Scan log
Sophos Anti-Virus
Product version: 9.4.0
Threat detection engine version: 3.61.0
Threat data version: 5.20
Release date: 13 October 2015
Detects 10071653 threats
Copyright © 1993-2012 Sophos Ltd. All rights reserved.
Using IDE files:
age-aoqx.ide age-aorz.ide age-aoss.ide age-aost.ide age-aosu.ide age-aosv.ide age-aosw.ide age-aour.ide age-aouy.ide
age-aovo.ide age-aovs.ide age-aowh.ide age-aowu.ide auto-bec.ide auto-bem.ide auto-bey.ide bank-gmn.ide banl-cas.ide
banl-cax.ide banl-cbd.ide bckd-rtl.ide bredo-zf.ide chisb-bh.ide darkc-aw.ide darkc-ay.ide darkc-az.ide dloa-dzi.ide
docd-abc.ide docd-abo.ide docd-aci.ide docd-acp.ide docd-acs.ide docd-adc.ide docd-adi.ide docd-adn.ide docd-adq.ide
docd-adx.ide docdr-gf.ide dofoi-bl.ide dride-gs.ide dride-gw.ide dride-gx.ide droda-be.ide dwnl-mwj.ide dyrez-jq.ide
explo-bm.ide farei-md.ide farei-ne.ide farei-ni.ide farei-nj.ide farei-nm.ide farei-nq.ide farei-nx.ide farei-ol.ide
farei-ow.ide farei-pf.ide farei-pq.ide farei-pr.ide graft-an.ide hitbro-a.ide inje-bru.ide java-zu.ide javab-yt.ide
limit-br.ide limit-cg.ide limit-ch.ide limit-cq.ide lnk-q.ide lnk-r.ide loader-u.ide mdro-gyo.ide minidu-b.ide
minidu-g.ide msil-eie.ide msil-eii.ide msil-eiv.ide msil-ekg.ide msil-ekh.ide msil-ekk.ide msil-eko.ide msil-ema.ide
msildl-e.ide msili-ja.ide nemuco-e.ide nemuco-f.ide netwir-e.ide noanco-e.ide phpsh-be.ide rans-big.ide rans-bih.ide
rans-bim.ide rans-biq.ide rans-bix.ide rans-bjb.ide rans-bjd.ide rans-bjp.ide rans-bjq.ide rans-bka.ide rans-bkg.ide
rans-bkm.ide rans-bkn.ide rans-bkt.ide rans-bku.ide rans-bkw.ide rans-bkx.ide rans-bky.ide rans-bkz.ide rans-bla.ide
rans-blj.ide rans-blr.ide rans-blu.ide rans-bma.ide rans-bmd.ide rans-bmf.ide rans-bmi.ide rans-bmn.ide ransmd-a.ide
redlon-k.ide swf-ar.ide swfex-jd.ide swfex-jh.ide swfex-jj.ide tepfe-cr.ide tinyba-a.ide tofse-an.ide upatr-ts.ide
upatr-tx.ide upatr-ue.ide upatr-uf.ide vb-iut.ide vb-ivf.ide vbe-ap.ide vbsdl-n.ide vbzbo-cl.ide vbzbo-cq.ide
vbzbo-cr.ide vbzbo-cs.ide wonto-ts.ide xcdgho-b.ide xtrat-ad.ide yakbee-a.ide yakes-ce.ide zbot-kcl.ide zbot-kcp.ide
zbot-kcu.ide zbot-kdg.ide zbot-kdi.ide zbot-kdl.ide zbot-kdv.ide zbot-kdz.ide zegos-hv.ide
Scan name: "Scan Local Drives"
Scan items:
Configuration:
Scan inside archives and compressed files: Yes
Automatically clean up threats: No
Scan for adware and potentially unwanted applications (PUA): Yes
Automatically clean up adware and potentially unwanted applications (PUA): No
Action on infected files: Report only
Live Protection enabled: Yes
Scan started at 2015-10-15 22:47:56 +0100
New volume detected at /
2015-10-15 23:14:16 +0100 Encrypted file: /Users/Simon/Library/Containers/at.appscape.degrees/Data/Music/iTunes/iTunes Media/Mobile Applications/Talking Tom 2.7.ipa
Scan completed at 2015-10-16 00:14:42 +0100.
606628 files scanned, 0 items detected, 1 issues
However If I open, Open Scans and click on the window that opens and select then the options tab and I uncheck Scan archive and compressed files the scan completes and is very quickly.
https://www.sophos.com/en-us/medialibrary/PDFs/documentation/savmosx_9c_heng.pdf
see top of page 13 on how to disable scanning in archive and compressed files which is enabled by default.
Same here since upgrading to Mac 10.11 gets stuck on dmg files, seems to continue to scan same files although the scanned files do count down extremely slowly.
Scan log
Sophos Anti-Virus
Product version: 9.4.0
Threat detection engine version: 3.61.0
Threat data version: 5.20
Release date: 13 October 2015
Detects 10071653 threats
Copyright © 1993-2012 Sophos Ltd. All rights reserved.
Using IDE files:
age-aoqx.ide age-aorz.ide age-aoss.ide age-aost.ide age-aosu.ide age-aosv.ide age-aosw.ide age-aour.ide age-aouy.ide
age-aovo.ide age-aovs.ide age-aowh.ide age-aowu.ide auto-bec.ide auto-bem.ide auto-bey.ide bank-gmn.ide banl-cas.ide
banl-cax.ide banl-cbd.ide bckd-rtl.ide bredo-zf.ide chisb-bh.ide darkc-aw.ide darkc-ay.ide darkc-az.ide dloa-dzi.ide
docd-abc.ide docd-abo.ide docd-aci.ide docd-acp.ide docd-acs.ide docd-adc.ide docd-adi.ide docd-adn.ide docd-adq.ide
docd-adx.ide docdr-gf.ide dofoi-bl.ide dride-gs.ide dride-gw.ide dride-gx.ide droda-be.ide dwnl-mwj.ide dyrez-jq.ide
explo-bm.ide farei-md.ide farei-ne.ide farei-ni.ide farei-nj.ide farei-nm.ide farei-nq.ide farei-nx.ide farei-ol.ide
farei-ow.ide farei-pf.ide farei-pq.ide farei-pr.ide graft-an.ide hitbro-a.ide inje-bru.ide java-zu.ide javab-yt.ide
limit-br.ide limit-cg.ide limit-ch.ide limit-cq.ide lnk-q.ide lnk-r.ide loader-u.ide mdro-gyo.ide minidu-b.ide
minidu-g.ide msil-eie.ide msil-eii.ide msil-eiv.ide msil-ekg.ide msil-ekh.ide msil-ekk.ide msil-eko.ide msil-ema.ide
msildl-e.ide msili-ja.ide nemuco-e.ide nemuco-f.ide netwir-e.ide noanco-e.ide phpsh-be.ide rans-big.ide rans-bih.ide
rans-bim.ide rans-biq.ide rans-bix.ide rans-bjb.ide rans-bjd.ide rans-bjp.ide rans-bjq.ide rans-bka.ide rans-bkg.ide
rans-bkm.ide rans-bkn.ide rans-bkt.ide rans-bku.ide rans-bkw.ide rans-bkx.ide rans-bky.ide rans-bkz.ide rans-bla.ide
rans-blj.ide rans-blr.ide rans-blu.ide rans-bma.ide rans-bmd.ide rans-bmf.ide rans-bmi.ide rans-bmn.ide ransmd-a.ide
redlon-k.ide swf-ar.ide swfex-jd.ide swfex-jh.ide swfex-jj.ide tepfe-cr.ide tinyba-a.ide tofse-an.ide upatr-ts.ide
upatr-tx.ide upatr-ue.ide upatr-uf.ide vb-iut.ide vb-ivf.ide vbe-ap.ide vbsdl-n.ide vbzbo-cl.ide vbzbo-cq.ide
vbzbo-cr.ide vbzbo-cs.ide wonto-ts.ide xcdgho-b.ide xtrat-ad.ide yakbee-a.ide yakes-ce.ide zbot-kcl.ide zbot-kcp.ide
zbot-kcu.ide zbot-kdg.ide zbot-kdi.ide zbot-kdl.ide zbot-kdv.ide zbot-kdz.ide zegos-hv.ide
Scan name: "Scan Local Drives"
Scan items:
Configuration:
Scan inside archives and compressed files: Yes
Automatically clean up threats: No
Scan for adware and potentially unwanted applications (PUA): Yes
Automatically clean up adware and potentially unwanted applications (PUA): No
Action on infected files: Report only
Live Protection enabled: Yes
Scan started at 2015-10-15 22:47:56 +0100
New volume detected at /
2015-10-15 23:14:16 +0100 Encrypted file: /Users/Simon/Library/Containers/at.appscape.degrees/Data/Music/iTunes/iTunes Media/Mobile Applications/Talking Tom 2.7.ipa
Scan completed at 2015-10-16 00:14:42 +0100.
606628 files scanned, 0 items detected, 1 issues
However If I open, Open Scans and click on the window that opens and select then the options tab and I uncheck Scan archive and compressed files the scan completes and is very quickly.
https://www.sophos.com/en-us/medialibrary/PDFs/documentation/savmosx_9c_heng.pdf
see top of page 13 on how to disable scanning in archive and compressed files which is enabled by default.
